August 2021 by Trent N
Britney was courteous and knew her job, I rented a space in less than 15 minutes she went the extra mile and printed copies of my insurance papers for me. I would recommend renting a space there to anybody looking to store a boat!
August 2021 by Janet “Joyfully Janet” Caen
Yesterday I won a storage auction. I clicked on the map and it brought me here. Come to find out, Google directed me to the wrong location. It was late in the afternoon, the young lady behind the partition not only programmed the right location into my phone, she also contacted the other location to let them know I was working to get there. I've been buying estates via storage auctions for 3+ decades, I ALWAYS look forward to cleaning out a unit at an Extra Space property. I wish I had gotten the name of the young lady who was kind and helpful to me 8/5 approx 4:45 so I could share it here. When I got back to my vehicle, the battery was dead. It was a brief delay, however, it caused me to get caught up in more traffic. While I only had a small amount to remove from the unit I bought, some places won't accept cash after after 5. So her telling me she was making that phone call, alleviated the stress I would have otherwise been feeling. THANK YOU SO MUCH?♥
August 2021 by Aaron Imel
Great customer service and follow-up! Spoke with an on-site manager immediately after completing the online rental. He answered my questions and gave helpful instructions. This is how renting a storage unit should be!
July 2021 by Lisa Mariott
I won an auction on storage treasures.com I showed up yesterday and all I did was talk to the woman at the front now I know her name should be Britney and tell her that I was having trouble getting through to the phone line and she kept telling me I should have looked at my invoice to find the phone number I said oh I'm sorry I didn't have my reading glasses and I also didn't have a printer I didn't print that out so what I did was I looked up on Google and maybe she should update the Google listing of their phone number but she gave me an attitude yesterday today I went back today to get the rest of my things out she had a similar attitude today I would suggest that she actually loses the attitude and be nice... An auction customer is always a way to get an upsell she could have sold me some products there she didn't ask if I need any she could have sold me ask me if I wanted to rent a unit there she also didn't ask me of that as I was leaving to get my deposit back I asked her for a business card and she wasn't too friendly about giving me her business card I asked her oh I saw a barbecue grill outside oh that's nice you get to live on property she says oh no I don't live on property. I don't recommend this location for any of your storage needs..Brittney was hostile and rude.
July 2021 by MARTIN SLATERY
Brittany was a huge help getting me into a Storage unit here. Staff is very professional, unit is clean, no smell, not musty or moldy like a lot of other companies that have storage facilities, fresh paint, concrete isn’t broken around the entrances to the units where people try to stuff oversized items into spaces that are too small, and bang everything up. I’m happy with my rental.
July 2021 by Denise Ballard
Phil & Britney were awesome…& I’d recommend Extra Space Storage to anyone. Phil was extremely helpful, professional and nice.
July 2021 by Towanda Paige
Brittany was the BEST EVER!!! She went over and beyond to assist me….. She deserves more than 5 Stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
July 2021 by Brianna Montgomery
Property is extremely clean! Manager (Brittany) was very helpful
July 2021 by Eden Pomeroy
great sevice
June 2021 by James Levi
Had a great experience, all employees were informative and friendly.
June 2021 by Ashley Lynne
Amazing staff, very helpful and friendly! Reasonable prices. Overall a phenomenal experience! Highly recommended!
June 2021 by Robert Suero
Britney is awesome! She is always courteous and proactive, she explained everything I needed to know in detail. She showed me different options and helped me choose the more suitable option for me.
April 2021 by John Moreno
Jay gave us a perfect customer services, he treated us very professional and helped us to find the best space for us.
March 2021 by John Ogden
John and Kim are great! They have always been very responsive to our needs. The facility is clean, safe, and close to the airport. We store our car here and have never had an issue. I would highly recommend Extra Space Storage.
March 2021 by Jesse Muniz
I have been renting from extra space storage for sometime always been very happy. However, when I made my reservation with the older lady she said there was a dumpster on the property I was welcome to use. Well last night I had cleaned out my unit and made room and was throwing away an older dresser. The dumpster was locked (I figured it was because the office closed at 5 and it was 15 mins til 10pm) I left the dresser by the dumpster and I got a call from John in the morning and he said he was charging me $100 because supposedly the dumpster isn’t for tenants. It’s for the office. No one told me I couldn’t use it and now I’m being charged $100 for being misinformed by an employee at that facility. Extra space is wonderful however this location on forest hill and military is terrible.
