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March 2024 by Bee lo
Customer service top tier?
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March 2024 by Pauline Taylor
Nick and Sam are very nice. Sam is very polite and patient, I wasn’t sure which storage to get and he showed me several different ones until I was satisfied with my choice. The storage is very clean . I appreciate Sam patience with me. And the rates online were very good. Very good experience with Extra Space Storage.
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March 2024 by Miss Daisy
Awesome customer service by DeionWonderful place, clean, friendly, professional especially nice Manager and employees.Highly recommendThank you
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March 2024 by Michael Gall
Roach infestation. Rat urine, rat feces and urine smell. I rented my unit here for over two years, just to find everything was infested with roaches and the unit had what appeared to be rat feces. There was a ton dead around 1pm in the afternoon and living ones when I started unpacking. Everything I owned was covered and in boxes and there was never food or anything that would attract them in the unit, however that doesn't matter. Considering the time stamp of me going to the unit, they don't even try to hide it. You can see the pictures. Roaches live off boxes and don't care whether they're "sealed or not". A bunch of damage to everything being stored there, had to discard the majority of my stuff. I called management and they claimed that pest control comes out twice a week. Considering most were dead, that may be true but that doesn't kill everything. I spoke with management, and they seemed to not care. They said that they can document it for an insurance claim. However, that's difficult to do once everything is removed and the damage and roaches come out later. Management couldn't do anything for me. If you read closer into the mandatory insurance, there is no coverage for any types of bugs and damage from critters. I'm at pretty much a total loss.If you want to throw away hundreds of dollars a month to store your items to be unusable after this is the place for you. Otherwise, DO NOT RENT HERE. They are not helpful and could care less about their clients. I've dealt with a few facilities, and this is by far the worst one I've ever dealt with. I understand things getting in are possible, however having an inside unit I thought would never look like this. It's embarrassing for the brand and the location.
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March 2024 by Robert Kruggel
Very kind. And respectful.
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March 2024 by Kamilla Umaralieva
I called today because I got charged almost $30 more after renting a unit for 3 months. Sam - the on site employee spoke to me on the phone and stated my rate went up due to online promotional rate being expired. I was very unhappy to hear that as this wasn't written on my contract, at least not that I noticed. However, he resolved it by applying $25 credit towards my next Month payment and adjusted my rent increase to $45/Month vs $70/Month going forward, so I'm grateful for that. Thank you so much, Sam!
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March 2024 by Dineen Hilliard
Everything went quite smoothly. My unit was ready when I got there. I already had a lock so they gave me the lock credit for the next month.
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February 2024 by DSL Boy
Friendly place. Process went quick and smoothly. Affordable prices.
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February 2024 by Marianna Lancaster
Informative, polite, accommodating.
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February 2024 by Ellen Kuykendall
Pleasantly surprised how responsive, helpful and friendly Nick is. I’m changing cities and he verified that my new address is close to the storage facility and guided me through the process of acquiring the rental for my needs.
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February 2024 by MARIE-CLAUDE EUBANKS
Nick is an excellent communicator , thank you for his courteous service
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February 2024 by Aaron Cochrane
There is no better place in the state of Florida than extra space storage, especially the 5580 location. Nick and the team made me feel welcomed like we were already friends. So if you need to store anything, this is the place to go.
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February 2024 by Tatiana Ayala
Super helpful in office ! Been with them for months & have had no issues . Deion & Nick are awesome .
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February 2024 by Raymond Cortes
Very pleased with the Nick who helped me get a unit. The process was quick and easy and he explained everything to me. The storage units are clean and the area is as well.
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February 2024 by Rob Peters
made the process very easy for me when I called. so far so good with renting a 5x10 here.
