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December 2023 by Summer Isabell
Alex's customer service was outstanding, and the storage unit was exactly what I was looking for. I was so pleased with the service I received from Alex. She went above and beyond to help me find the perfect unit. I was very impressed with how patient Alex was with me. She was helpful with letting me know how much stuff I could fit into my unit.
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December 2023 by TRUE STORY (Darq Raptor)
Although I'm not to happy about the price increase. Christine is a phenomenal customer service agent. She made sure that I would remain a customer and did it with a great attitude and personality.
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November 2023 by Etius Coleman
I was moving and had to get a bigger unit. Christina was such a big help. She made the experience as easy as possible. She was able to find me a unit actually close to the unit I had. I’d recommend them and do all the time
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October 2023 by Dayana Parker
I had a great experience at this storage location. Christina was so helpful and beyond understanding of my fear of storage units since I was a victim of theft. I’m so glad I spoke with Christina, for someone like me with such high anxiety having someone like her help me was a plus. I’m so thankful she got me through the process and everything went super smooth. Thank you again Christina ?
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October 2023 by Jay Jean
I’ve been homeless for 10 months. Me and my mom lost our home because she became sick and could no longer work. So instead of a two income house hold it became 1. We packed up our whole lives into that storage unit and now it’s gone. I called and asked if there was a way to retrieve some of our important documents and Daphe said there was no documents in the unit which was a lie. I personally packed every single bag and box. Me and my mom live in a hotel. I originally paid 80.00 for the storage unit and it went up to 130.00 a month. We don’t get any type of assistance. I work a job which it’s barely enough to pay for the hotel fees. They auctioned off my stuff but failed to send the notice to my email i was able to come up with the funds and when i called was told my items had been sold. I’m at my very much lowest. These companies pray on those who are in a rough point. Imagine your whole life gone. I wouldn’t want to wish this on anyone.
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October 2023 by Nik Sharp
OMG, can’t honestly say enough good things! Daphnee was the kindest, sweetest human! She took the time to listen to me and help me out tremendously! I thought customer service was dead, well, she revived it! Daphnee, I appreciate you more than you know. Keep up the the great work! Love extra space, due to their wonderful and talented staff!
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September 2023 by Jonas Dorvil
Extra space storage all I can say is phenomenal nice and clean no rodents. The staff is real pleasant know how to speak to people and most of all speak very clear so you can understand what they’re saying to you. I would recommend this one on 401 Military Trail you can’t go wrong with this location can’t speak for the rest, of the storages, but they are all phenomenal if I ever need to rent another storage space again trust me I’ll be right here. And most importantly, the staff treats has lots of respect very very, very respectful staff.!!!!!! And again I cannot plead my case, no rodents nice and clean very very!!!!!
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August 2023 by Edward Levitt
Had wonderful service and would definitely work with you very helpful office person, Christina Rowe, on anything I would or counters from your company.
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August 2023 by Jas Hick
She was very helpful and was able to help me move from one storage to another thank you and was very patience with me I was all over the place.
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August 2023 by Debra Mahler
The woman I spoke with on the phone today (sorry..I have forgotten her name) at my storage location could not have been more friendly and helpful! Customer service is not always the greatest these days so I like to make sure when it is good I let them know. Thank you!
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July 2023 by Lindsay Russo
Everyone that works here is amazing. They are SO nice and accommodating. We had a uhaul truck that literally broke down at the entrance gate and we were waiting hours for the tow truck to arrive, the manager on site called and had our back telling them it is unprofessional to leave us sitting for hours, she was soooo sweet. Everyone at extra space storage are just GOOD people. I highly recommend them.
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June 2023 by Celie Jean
Times are hard for me and my family we lost our home back in October and have struggling to get a new place. All our personal things are here and the management team has always provided solutions as to what we can do to prevent losing memories we can’t replace and our personal belongings. Mr.Jay was very helpful. Thank you again
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May 2023 by Echoes of Praise Ministries
Greetings Mr Jay,I got a storage unit from your office, and I am certain that you have given me the best customer service and experience that I have received over the past 18 years. Keep up your great service. I was well pleased with your expert advice and the time you took to answer my questions. We appreciate you.Bishop Wazer H. Walker
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May 2023 by Ana Laura Infante Montelongo
I went to this place recently to lease a unit, no words!!!! Great experience.The costumer service is a 1000/10, just amazing! Jay is the person that helped me with the process, he made everything very easy for me. Im glad i chose this place, it’s affordable and the security level is top, thank u so much!
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April 2023 by Taneil Jokhan
What a wonderful experience. Very easy to get in and out. The manager was accommodating and very professional. I will definitely recommend using this location. 5 Stars.