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August 2024 by Ren Hoek
Carl at the UPS Store was incredibly professional and courteous. He got me taken care of while shipping a piece of equipment back to Spectrum and it was fast, easy, and painless. Also, Carl is super polite; I mean _really_ polite, like, if being polite was an Olympic sport Carl would get the gold and not even get embroiled into any of those weird scandals in the Olympic Village that you see all the time coz he's clearly such a stand-up guy. If Carl ever goes to work at another company, I want to know where that is because I guarantee there's a ton of happy customers there. :) Anyway, my sincere thanks to Carl; it was the most fun I've ever had shipping something with UPS!
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July 2024 by Candy Mustian
Walked into the dude getting yelled at, felt bad for him, tried to b nice bc im jus dropping off an Amazon return (IN ALL ORIGINAL PACKAGING, EVEN ORIGINAL TAPE DANGLING OFF) and the douche charged me for a piece of tape ?? don't waste your time here
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July 2024 by t. mah
This UPS store is the best ?
Thanks for all your help. ?️
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July 2024 by N C
I have been a frequent flyer here since I started planning my wedding. Rob has been consistently awesome with my requests. First, I had invitations printed that turned out beautifully. So many people complimented me on them! Plus, Rob was able to get them completed so quickly! I've had to print a few other things, and he remembers me and asks about the wedding planning every time. Thank you all for your help and kindness!
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July 2024 by Shivonne Laviolette
Wow! This store is horrible. It is individually owned so doesn't operate like most other stores. They charge $2.35 to print a lable from a regular printer, then $3 for a plastic bag, $1 per foot of tape etc. These are things that are free at all the other stores around. When I commented that the other stores don't charge that....the owner told me they can charge what they want. So I told them what I was sending back to Amazon wasn't worth that much so I would go to another store. The owner then said leave and never come back! I've complained to Amazon and UPS's Corporate Compliance and Ethics Department for violating the UPS Code of Business Conduct. It seems a lot of reviews have similar experiences. Make sure you report them there and to the BBB if you, like myself didn't read reviews before walking in and get ripped off or insulted.
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July 2024 by Yamiris Rodriguez
Great customer service.
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June 2024 by Andrew Feliciano
John and Taylor are the best duo! Great customer service each time I come in!
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May 2024 by Alex J Perez
Staple in the community, great people, been here for years
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April 2024 by Ryan
Went above and beyond. Really helped me out.
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March 2024 by Greg
One more location that doesn’t seem to disappoint. The UPS Store is where it’s at, I tell ya. I’ve been to various stores for different services over the years including Amazon returns, faxing, notary and even biometric fingerprinting and photo identification. I also utilize the physical stores as access points for my deliveries whenever I anticipate I may not be home to receive a package. They’re always efficient and never eat up my time.
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March 2024 by Marcie Walter
For those who rated this UPS below 5 have never been to another UPS. This place staffs 3-4 people at all times, they are quick and efficient and even polite, just for extra. I will drive to this UPS if I am anywhere nearby because the time I spend driving is worth the quick service once I get there.
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March 2024 by Jordan Granados
I went to have a document notarized the experiance was a breeze. The staff went above and beyond for me and provided exellent customer service. The Chase bank accross the street could learn for here
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February 2024 by Britni Stephens
UPDATED TO ADD: After owner's untruthful response, report with BBB filed. I'm your huckleberry.Employee "Taylor" stole my mother's package.Owner "Tim" was no help until after I became so upset that I started informing other customers in the store that they should take their business elsewhere.This place is an absolute joke.Conveniently the cameras were off.How ironic.Updated to add since I added my review, I now have someone identifying "as the manager" calling my cell phone with a restricted number and harrasing me simply because I've decided to hold people accountable and see this through.Laughable.
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February 2024 by Melani Stephens
Please stay away from this location. This location has a history of loosing packages and/or given your package away to other customers without asking for ID or signature.My new Iphone 14 was sent here and Taylor at this location gave it to someone else without my consent. She did not see an ID on this person or get a signature.There are no working cameras and Tim, the owner, fails to address sticky fingers at this location or the unprofessionalismof the workers, specifically Taylor and Kelly.UPS and my insurance company have opened up an investigation.I will also add Taylor and Kelly have called my daughter’s phone and continue to harass her.Tim did reimburse me for my deductible after 30 minutes of asking him to address this issue and make it right.Do your homework and drop off and pick up your packages from a true UPS location and not an access location.
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February 2024 by Yailen Carrillo
Update on the situation:I went back in this morning to talk to the manager and she basically just said that my package was lost without even trying to look for it or help me , she kept telling me that they don’t deliver liquor and that the package wasn’t there and basically blame it on the driver . I spoke with corporate and they are doing an investigation , so far they confirmed that they do offer that service and deliver liquor and that the package had to be there . They also spoke with the driver and he went back to the store today and look for where he left the package and he couldn’t find it. It all seems like the employees are this location are being untruthful and don’t seem to care about the issue . BE AWARE OF THIS LOCATION AND STAY AWAY !!Worst place ever they lost/stone my package and they won’t hold anyone acc accountable . I asked who rob was since he is the one who received my package and signed for it and the girl at front desk rolled her eyes at me , super rude and unprofessional. I couldn’t catch her name because she didn’t even introduce herself or have a name tag on . I work in customer service and I know that’s not how you treat a customer, she didn’t even try to help me , I asked who the manager was and she refused to give me the name and said no one else was available . I have never been so treated with so much disrespect I come to this location because is convenient to my home but I will be driving the extra miles to a sister location where I get helped and treated with respect !
