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September 2024 by Loetta Cannon
Love this dealership, employees are very friendly, always there for me whenever I need help or good advice.
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September 2024 by Anita O'Brien
Efficient, friendly, knowledgeable. I was greeted as soon as I drove in. Service was quick and thorough.
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September 2024 by Camille Massey
My first experience with the new Trax. Brian was my service associate on the 2015 Spark. Larry was my service advisor for the Trax and he did a great job. Less than an hour to service my car and correct the front issue with the black bowtie. All of my fluids were topped off and my tires were rotated and serviced. Can't ask for better service than that! Thank you!
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September 2024 by Phil Gause
Jim Johnson was a pleasure to work with. Thanks Jimbo!
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September 2024 by Brian
Suzie was absolutely delightful to work with and so was the manager, who looked into a promotion that we felt we qualified. The entire process was very simple and straightforward. They were respectful of our time constraints for that evening, allowing us to move forward the next afternoon.
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September 2024 by Tianna Bonet
Best experience I've ever had with any dealership. The staff was pleasant and efficient. I was greeted before I even stepped foot inside. Armando had all of my paper work ready for me upon arrival. He answered and took care of any questions I had. He guided me through the entire process and kept me informed of the next steps to completion. He gave me a tour of the facility on where I would go depending on what services I needed like the service department. The GM Keith Miller came out and introduced himself and to see if I had any questions. The last gentleman that helped me Ernest Knagg thoroughly went over final paper work. He thoroughly explain each coverage add ons and what would be best for me based on how often i drive. And I was unsure we got a second opinion from another employee Julio Ayala who also helped me with this process. Exceptional Service. You are not just a customer they make you feel like family.
THANK YOU FERMAN CHEVROLET FAMILY ON NORTH DALE MABRY
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September 2024 by Robert Frederick
Went in for an oil change and was done in less than an hour. They don’t try to sell any more services than what you want. I’ve been dealing with the service for a while and always get great service
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September 2024 by Kelly Johnson
So I purchased a problematic car a few years ago from a different dealer. Needless to say I’m always stressed out ? James is always professional and goes out of his way for me. When I call I don’t want to speak to anybody but him…. At this point he’s family to me… ask for James he’s amazing!!!!!!❤️
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September 2024 by L J
James was friendly and very helpful! He made sure I was there for the right service and gave excellent service!! I will definitely be back.
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September 2024 by Dan Santiago
My salesman Jesus was great to work with, extremely friendly and helpful. We told him what we wanted and he found us the perfect car. Would recommend 10/10, everyone at the dealership was a pleasure to work with.
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August 2024 by N G
Service was good and price is competitive not too expensive.
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August 2024 by Greg Dawes
THANK YOU!
Derek & the service & parts guys did a fantastic job helping me out yesterday 8/22/2024. I had a cracked fuel filter and my Colorado was spewing diesel! Derek took care of it right away so I could get home to Lakeland. Keep up the excellent work!
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August 2024 by Kaitlin Galloway
Armando was very helpful! Thank you for a great experience.
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August 2024 by Bradley Boardwine
Review Update 08/08/24: I like Ferman, however; I had an appointment to drop off my vehicle on 07/27 for just an update to my software. John was my service advisor, he was initially a bit off-putting, and got a little rude at first and I had to give him attitude back to back him off, then he was fine. He told me likely it wouldn't be done until Monday, 07/29, which was fine. No shuttle or rental car or loaner was offered. I did not hear anything from John, at all, the entire week of 07/29. Not one call, email, text, nothing. I know I could've called in but common courtesy for a service advisor is to at least call you with an update and estimated completion date, and an apology for not getting my car done as promised. I eventually called in on Friday 08/02 to see where my car was and what is going on as it has been 6 days and no contact. John was off Friday, and I got transferred to another service advisor, forget his name, but he was much nicer, more helpful and told me he was sorry about what happened, and he would make sure it was corrected. He got my car done that day, cleaned it, and charged the battery up. He is the reason I did not give a 1 star, but come on, communication is key, and I did not receive that. The buying experience was far superior than the service experience.
Great experience at Ferman, couldn't have asked for a better sales person (Megan Dowd) and manager (Matt). Glad I can consider them my go-to from now on.
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August 2024 by Matt Harper
The service department at Ferman Chevrolet On North Dale Mabry is my new home for service. They were fast, friendly, and the communication was great! I will never go to another dealership for service. Thank you Ferman, you guys were great!
