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August 2024 by Russell Fisher
I've used them for tire service quite a few times. The turn around is usually pretty good although I wouldn't be in a hurry on a busy day. The whole team is always in a good mood, friendly, and always willing to help.
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July 2024 by Lisa Womack
Brought our car in for tires. I arrived at 730 am I was not told it would be 4 hours before my car would be attended to. After waiting in the store for 4 hours I get very frustrated and ask what the problem is? I'm told the appointment people come in late but have priority. Ok I understand that however no one told me that there was any appt in front of me . Had I been given this information I could have went elsewhere instead of sitting hours and hours with no new tires still. I ask to speak to a manager and he could have cared less. not I'm sorry not I understand nothing. He didn't want to be bothered with my complaint. If you need any car service DO NOT come to this location unless you have All day long to blow . The Auto Department is certainly not winning any service awards anytime soon.
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June 2024 by Morgan Reddish
They don’t care for autos here. I tried to drop one off for the weekend to be watched while I went on vacation and they said NO! Rude
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March 2024 by Ashley Wilds
They never have tires in stock and they tell you to order them online and I made my appointment to then say it was delayed and they changed my appointment for another week away...so I tried to cancel the whole thing so we could go get tires somewhere else and it only cancelled my appointment and then took my payment... so I called today 4/28/24 to see if they had my tires...it took them a while to find them but he finally did.I tried to get an appointment for this weekend and he was having trouble setting me an appointment... finally he said he would call me back with one but he never did...I will try again tomorrow.I would never recommend this place to anyone..
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March 2024 by Shele G
I brought my daughter’s car in for an oil change yesterday on 3/23. When I asked about the wait Jessica at the desk informed me it was “a really long wait” she suggested I come back today 3/24 early and it would be “Much quicker.” When I arrived today around 7:30 I got in line behind 3 others and waited. No one came to the desk to help for a few minutes so I asked the other people in line if they had seen anyone or rang the bell. After finding out they had all been waiting for a bit and had not seen anyone I knocked on the window to see if someone would open the door to let me out but instead Nelson the team leader came in. Nelson helped everyone in line and was very welcoming and quick. After an hour and a half I came back to check on my car and was informed again by Jessica there was a car being done, one more car, and then mine. When I asked how long it would be so I could be picked up I was informed it was only going to be an hour so I decided to stay. After an hour I stood up to look out the window and Jessica assured me my car was next and about to be pulled in. After telling me this she went outside to talk to one of the men. About 5 minutes later another woman walked in to inform me my car was being “bumped” for an appointment. Obviously I understand there was an appointment, however had Jessica given that information to me when I asked originally I would have left to go home when I had the opportunity. I asked to speak with the manager and explained I understand they are busy and I can see them all working but it is INCREDIBLY frustrating to be told wrong information and waste an entire day waiting when I could simply have just gone home. I explained that at no point in the multiple conversations I had with Jessica l, over the two days, was I ever made aware I could even make an appointment. I did share that my frustration was not with how long the oil change was taking but just that if I had been told it was going to be four hours instead of the “much quicker” I would have made arrangements to leave rather than wasting an entire day in their waiting room to be told once an hour I was next. Nelson was again very understanding and told me he would do what he could to get me along quickly. I have always taken all of our cars here for oil changes and this is not something I frequently deal with. Communication from the desk (which would require someone to actually be there to answer people and the phone) would avoid so much unnecessary conflict in that department. While I was dealing with my issues it was clear with the three others and the phone calls I could overhear that this was the same underlying frustration everyone was experiencing all weekend. Again, the department has some gems. All the guys in the shop working seemed to be steady working and Nelson was the most pleasant person I talked to all day. Jessica at the front desk seemed like she wanted to be anywhere but the desk and wanted to talk about anything except what was happening in the department. I will also say there was a second lady who came later to work the desk with a long brown braid that was also very helpful and nice.
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March 2024 by Thelxie Truthfully
Walked in and the manager said he isn't doing any work today. Totally bizarre. Had to drive off with a leaking tire and desperate.
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March 2024 by Ashley Cortes
I went yesterday with my husband to have one tire replaced on my car around 12:40.. It was 3:20 when we left. I understand people are busy but I least let us know if the wait will be a few hours, so I could of just came another day. The lady that was helping everyone was kind and understanding. But once I got in my car I found the middle of my tire dodge symbol on my passenger seat smh if we weren't in a rush to make it home cause our kids got home before up, I would of came back inside to let the man know how he damaged my stuff and need to control his temper!! Now we gotta replace this part cause he had an attitude for being"rushed' by the young lady .
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March 2024 by Ashely Cortes
I went yesterday with my husband to have one tire replaced on my car around 12:40.. It was 3:20 when we left. I understand people are busy but I least let us know if the wait will be a few hours, so I could of just came another day. The lady that was helping everyone was kind and understanding. But once I got in my car I found the middle of my tire dodge symbol on my passenger seat smh if we weren't in a rush to make it home cause our kids got home before up, I would of came back inside to let the man know how he damaged my stuff and need to control his temper!! Now we gotta replace this part cause he had an attitude for being"rushed' by the young lady .
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February 2024 by Tayla Lynne
I had an issue with my battery terminal no auto shop in my city could help me with, so I took a shot in the dark and called Walmart auto center, they said they could take care of it just bring it in, then when I got there they said it might be an issue they couldn't help with because the bolt was frozen and the wires needed spliced but Josh stepped right in and said he could take care of it no problem, and indeed he did!! So thankful to the other man who helped me to begin with and Josh who solved my problem. I honestly had no idea what to do and they made my day, hire more people like them.
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February 2024 by Bob Jones
I scheduled an appointment to have a set of tires installed. It was a one hour appointment and I was told to be there on time, and despite this it took them a total of 2.5 hours to install 4 tires. I was late to work because of this. It took them one whole hour to even start working on my truck, despite me having an appointment and being told I was at the top of the list. The woman that scanned me in told me that I was ready to go and I come back an hour later to check on my truck just to come to find it hasn’t even been touched yet. Manager came over shuffling his feet to scan me in and finally get something started. After an hour wait, which is when my appointment was supposed to be over, my truck was finally pulled into the shop. A technician removed my tires and just left for 30 minutes, nobody in the shop working on anything. The manager came in to call a “meeting” which delayed my install even LONGER. Very disappointed, would like some compensation for the time and money I have lost because of this circus show, but I doubt I will get it. You can’t even leave a review on Walmart or reach out to anybody.
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December 2023 by Mary White
Cannot add other services to online oil change appointment. Otherwise it was good
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December 2023 by Lester Curry Sr.
Great customer service
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October 2023 by Maria Underhill
I called 3 times, first two times they never answered. Third time, it was like , hello what do you want. I tried to talk then she just hung up. I went and spent my money elsewhere. A week earlier I called Noone picked up, called again same , waited a while called 3rd time, told her I called for tires, I told her don't transfer me Noone answers the phone. She did it anyway. Of course Noone answered. I called right back , same person answered, I asked please don't transfer me to tires, Noone answers the phone, she did it anyway. I called back and asked for the manager and she just hung up on me. Customer no service to the max.
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October 2023 by Kevin Greek
The care center is terrible they open at 7:00 or supposed to anyway I was here at 6:30 no one came to help me or check my car in until almost 8:00 it's now 8:10 there's five cars and no one is in the bay yet. They have no consideration for the customer. They act like they do not have a job to do. I had to open the door for the other four customers at 7:30. When I called the customer service they said they were getting there tills at 7:20 if you open at 7:00 the door should be open and you should be ready to go
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September 2023 by William Learn (Tortellihunk)
Man said they were closed for a few weeks, locals say they do this a lot, had to make it to Middleburg with a leaking tire with 2 holes in it. In Orlando they actually opened up the tire center after hours to help us with a flat so just go to show you the difference in people.