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December 2023 by Bryan Houser
This is the slowest service bank I have ever been to. Seriously bank anywhere else.
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September 2023 by Dane Kantner
I'm five hours from the nearest truist and they're telling me they're locking my account because I sent my spouse a Zelle payment to transfer to another bank. This is the absolute worst customer service I've received from any bank in my life. Literally any other bank is better.
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September 2023 by CaroleAnne Hensley
I'm surprised to see the bad reviews. I've always had good experiences with everyone in the bank.
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August 2023 by Dane K.
Has some of the worst bank policies of any bank I've used ever. They don't care about you, ever.
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March 2023 by Steve Rainey
Be a good place to put a bank, Pitiful customer service. Consistently the absolute slowest bank I've ever been to in my life. Including. When there's no one waiting or even in the lobby area.
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December 2022 by Brian David
Made an appointment for 3 o'clock to open an account... Sat there from 2:45 PM to 3:30 PM with no help.. Meanwhile they are taking people that just walked in the door and helping them... I guess I will take my banking elsewhere.. Since you can't honor your appointments..
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October 2022 by Redfish Roger
Couldn’t have had a better experience opening an account with the Pine Island Branch.
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October 2022 by Trevor Singer
Same great people Sam great bank always a smile and quick service
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September 2022 by Kevins Auto Detailing
The worst bank I have opened a account with
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February 2022 by Barbara C.
I have been a Suntrust customer for well over 20 years at the St James City bank, and have received nothing but smiles and very capable help at this bank. Friendly, friendly employees.
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December 2021 by Timothy Barr
The new branch manager here Brian is very personable and very easy to talk to. This bank needed a friendly guy like him!I’ve been with this bank for years but this hasn’t been favorite location until today.
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October 2021 by Gillian Emery
I agree with Jerry.Friendly, professional, pet friendly, all delightful long-term members of the Pine Island Suntrust team.We are blessed.
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June 2021 by jerry smith
Saturday! I was looking up bank hours at my bank. Mi have been on Pine Island 26 years. I was surprised to see my bank had a low review rating. I know everyone there personally. I could not ask for better service, and professionalism. When I have needed help there has been no tomorrow.And so I decided to add my stars, all five of them. Thanks SunTrust Pine Island for your professionalism, pleasantness, and particularly, thanks for the pleasure of being your customer
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December 2020 by John Bunch
The last 2 Branch Managers at this location have been outstanding SunTrust employees (LeeAnn & Rebecca). The toxic issue at this location are 2 Tellers who have been at this location for 35 years past their best days. How bad are these 2 women? My home is located on PI at the Southern most tip (St James City). It is 16 miles R/T from my home. For the past 13 YEARS I have passed right by SunTrust PI for The Chiquita Branch in Cape Coral. Another 17 miles! It is at CC Chiquita SunTrust where you can find all Friendly & Capable Team of Professionals.
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November 2020 by Wet Life Sports
Well, 20 minutes to get a bank check cut... I think computers have taken them back to the dark ages, they stare at the screens for minutes and minutes doing what I don't know. Look up the account, count the cash and cut the check. Not everyone is on vacation, we have things we want to do other than sit as the drive thru watching you stare at the screen. Not all but most of the employees seem like they may have come from the DMV...and if the DMV let them go...