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March 2024 by Eno Nicoson
Always have in stock what is needed + appreciate the veteran discount ?!
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February 2024 by Bob Williams
They had it. I bought it.They didn't have it today.
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February 2024 by Norma Banas
Came to look at a mower and found knowledgeable and caring help.
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February 2024 by Michael Miracola
Amy, the assistant store manager and Gina the "backroom" person, need some serious job training, or to simply find another job that doesn't require any customer service.I had a dead portable AC/Heating unit that needed to be exchanged at the store. Midea, the maker of the AC/Heating unit went through the warranty process with me and sent an RGA return slip with instructions to bring it to the store to exchange it for a working unit.I decided to call ahead to see if there was a new unit available in the store and was directed to "Gina in the back" who oddly requested I email her the RGA information I had from Midea, as she had "never heard of doing that before." (Red Flag #1)I agree to email her the information, to which Gina then replies to me; "Well, I'm not sure when Midea customer service closes so this may have to wait until tomorrow". (It was 3:50pm) - I responded to her that waiting another day wouldn't be ideal, as it was forecast to drop into the 40's that night and I am using the unit to make one room comfortable enough to live in as the rest of our house has no walls, ceilings, floors, or insulation because we are still rebuilding from Hurricane Ian. I informed her I would sit and wait for her to call me back as Mideas customer service was open until 7pm - Ginas response?"Well, I leave at 4pm so you'll just have to come in and deal with a manager then" - Where did this lady get her customer service training?So, I pack the unit up into my truck and head 20 miles to the store. I walk in and immediately am met with the customer service reps behind the counter saying to each other "ooo that's the unit Gina was talking about". (Red Flag #2)I explain the situation to the 3 people behind the counter when before I can even finish, one of them interrupts me and says "Gina said she wanted to call Midea to confirm this is legitimate so... " Now beginning to feel like your store is viewing me as some sort of criminal, I respond to them by asking if they are able to call Midea themselves? It was only 5:30 and they don't close until 7pm.That's when Amy, who I later learned is the assistant store manager, said she would make the call. She took all of my paperwork, disappeared into the employee break room and returned 10 minutes later to tell me "They're not open. Says M-F 8-5pm." I told her she was wrong to which she then argued with me. (Are you training these people that its ok to accuse and argue with a paying customer?) I then called Midea myself right there in store and immediately got a Midea customer service rep who was glad, albeit confused as to why it was needed, to verify whatever it was the store thought was "suspicious". Amy takes my phone away and speaks to the customer service rep, gets all of her questions answered from them and when she hangs up, turns, looks at me and has the audacity to say; "That was a very strange phone call" and repeated it 3 more times. I showed her the number was Mideas and then asked if we can please get our unit as its beginning to get cold and I have animals at home.Despite having all of the information she needed and being the assistant store manager who is supposed to be able to do anyone's job in the store, Amy still stuck with her being suspicious of us and tells me she will just "feel more comfortable" if she waits until tomorrow for Gina to come in.... I then reminded her that would mean we would have a very UNCOMFORTABLE night, and this incompetent assistant store manager actually responded; "at least its cooler out tonight".What a horrible, horrible way to treat and speak to a customer.You have nothing but an embarrassing failure in this assistant store manager.To be treated like I was by your employees who's immediate reaction is to assume the worst despite the customer having all the necessary return paperwork from a company who's products you sell, is woefully unacceptable.So, I will now do the
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February 2024 by Greg Caldwell
Sales associate in appliance department was rude, and would not help. To busy holding a baby. She told me I didn't know what I wanted and that she could not help me. Probably will not go back.
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February 2024 by Zach & Sandy Naccarato
THE WORST LOWES EVER. The employees here are helpless, do not care about taking care of you, and incompetent to say the least. I’ve had countless issues since I started shopping here and they are never ending. The shelves are stocked with opened boxes that are missing parts and damaged products. Don’t waste your time coming here and save yourself a headache dealing with this store. You’re better off driving to North Port or shopping at Home Depot, this will be my last visit at this location. I’m in utter disbelief of the poor attitude, customer service, and pure lack of care displayed by these team members.
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February 2024 by Henry Whelchel
This is a good Lowe's.
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February 2024 by Joe Hyatt
Purchased a couple of storage cabinets for our home, costing a few hundred dollars. Everything was fine but 1 cam lock was missing. Cam locks are essential to safety so I called Lowes 3 times and despite following the automated attendant instructions carefully, got left on hold for extended periods with nobody picking up. On the 3rd attempt, got a live person who was sure they had the cam locks to purchase, but I'd have to take it up with the manufacturer. I asked the woman if she was saying I'd have to buy the cam lock, and she said yes. SO I said, let me get this right, you'd rather have me pack up and return the cabinet than simply make it right. She said that was my option.Well, I wasn't about to leave the cabinets on the floor until the manufacturer could get the cam lock shipped to me, so I dropped in at Home Depot, which is much closer to our home. Yes, I paid for the cam lock, but I have to state that in the past when this had happened at Home Depot, they just made good on the hardware. So, despite my wife's preference for Lowes, we're Home Depot customers again.Lowes, learn to do right by your customers, or like me, they'll just go back to the other guys who do right by their customers.
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February 2024 by Drdan Kuhfal (dannjr)
Not happy they push GE products
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February 2024 by George Lynch
Ordered washer and dryer. Waited 3 weeks for delivery. They were delivered to wrong address. Lowe's reordered appliances. Waited another 3 weeks for scheduled delivery. Lowe's deferred delivery for an additional 3 weeks. Appliances were delivered but didn't work. Lowe's picked up appliances and claimed they could not reorder as appliances were no longer available from manufacturer. However, the appliances were available from Home Depot, Best Buy, Bill Smith, and Jessup's Appliance. Then, Lowe's delayed refunding my money because it was over 30 days. It was over 30 days because of Lowes. Wasted over 2 months with Lowes. Store manager stayed in "Employees Only Room" and would not speak to me. Had to deal with a different sales person everytime. The bottom line is that Lowes does not care about you or your business. You can never speak with anyone in person or on the phone who has any authority to make things right. Shop elsewhere if you are making big purchases!
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February 2024 by Peter Colburn
We were having trouble finding the replacement screen we needed, and then Alysha came to our rescue. She not only found the roll of screening we needed, but she also got us a 50 percent discount because the packaging was open! Give the girl a raise!
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February 2024 by Rita Pettit
While visiting family in the area on January 19th, needed to pick up replacement screen for Windows. Received excellent customer service from Alysha! Very kind and helpful....give that girl a raise ! ?
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February 2024 by Ernel Montgomery
Would like to commend and thank Debbie in Home Decor for going above and beyond in assisting me in the Port Charlotte store today. Was having a hard time finding an item and instead of pointing and telling me where to go she walked me over right to what I needed. Thank you so much! You’re a great example of excellent customer service!
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February 2024 by Laura Rivelli
Washer broke at 3:00pm Saturday had a brand new washer 11:00 am Sunday! I highly recommend seeing Gary in appliances… He knows his business! Delivery service men were excellent as well! Will go for all my appliance needs! Thank you!
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February 2024 by Lisa Cicconi
Found what we needed. Ordered items for pick up. Quick and easy. Update: Love the self check out.
