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December 2023 by Thug Boy
AC didn't work. It was hot as hell. Customer service sucks al also
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September 2023 by Alfredo Cruz
If I could give a O for the stars I would it was the worst customer service ever I had a girl trying to act like a man screaming at me in front of my 7 year old son she claimed to be the manager I went to the store to exchange a pair of shoes I won and they give me the wrong size in the box I got a 6 Y and a 7 y they are known for doing that mistake all I was asking for a exchange it refund for other shoes but she wanted to take it to the next level as well she was dress real unprofessional Tattos All over her neck arms body my son was like dad is that a guy or girl how loud she was screaming and raising her arms up and down as a professional manger I would of fixed the problem and corrected the right sizes for the shoes customer are the ones that are always right she needs to be thought better customer service and take anger management because of her jd lost a good customer I spend over $1000s at a time I hope to hear back from jd sports and they correct her for what she did thanks
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May 2023 by Virginia Luby
Great Customer Service. Rickey, and Carmelo assisted me very professionally way.
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April 2023 by Brandon A
I had a terrible experience with this store. First, they forced me into a shoe that I told them did not fit, though the sales rep insisted it did and said that if it did not fit, just bring it back and return it. After one day wearing the shoes, I determined it did not fit and brought it back to which they exchanged the shoe no problem. They then forced me into another shoe which I still said did not fit (was too big this time)-- sales person again said the same thing, bring it home and try it out and if it doesn't fit bring it back. I brought the shoe back and the store says they refuse to refund or swap because the shoe has been worn. Not only was I advised/pressured to make the purchase and bring it home, I was mis-led regarding the "45 day return policy with a receipt".Customer service in this store is non-existent. Employees sit around laughing with one another and not servicing the customers in the store. On second thought, perhaps this is preferred as when I did receive help it is what led to this horrible experience.0/5 stars, will be disputing with my bank.
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February 2023 by Ashley Marine
I love you this store so much. I live near sawgrass but I’ll always take the trip and come here.
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January 2023 by Yvette Bryan
I visited this location last week and had the pleasure of being assisted by Jordan and Quinn. Their customer service was beyond great. They went the extra mile to make sure I was able to find the exact sneaker I was looking for due to it being sold out almost everywhere. I was going to buy it for more money at an exclusive sneaker shop but fortunately they were able to help me locate it at retail cost with their help. I hope they get recognized and rewarded for their enthusiastic and initiative customer service!
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January 2023 by Robert S.
This is a nice large sporting good store. I like how roomy and well laid out the merchandise is...against the wall, they have a lot of their major name brands posted, so you know exactly where to look if you want something from Adidas, The North Face, Nike, etc.The staff was very friendly and helpful and they have a large selection of shoes, sweats and other accessories. The company was established by John Wardle and David Makin (hence the name JD), trading from a single shop in Bury, Greater Manchester, in 1981. The company opened a store in the Arndale Centre in Manchester in 1983. It has grown to a worldwide large sporting goods complex by acquiring many brands all over, such as ....AktiesportBlacksBodytoneChausportDown Town Locker RoomExercise4LessFinish Line, Inc.Fishing RepublicFootpatrolGet The LabelGO OutdoorsJD GymsJD SportsMainlineMilletsNice KicksPerry SportScottsShoe PalaceSize?SportzoneSprinterTessutiTisoThe Hip StoreUltimate Outdoors
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October 2022 by Isabella López
Outstanding service by a manager name Carlos!! So friendly and helpful!! Thank you again, definitely recommend asking for him???
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September 2022 by Dante Wilson
Decently ran JD better ran than their sister store in Sawgrass but still needs improvements. Izzy is extremely cool and level headed I like how she does release producers BUT it’s getting out of hand since the “Saturday only” release schedule. People are now getting to Broward Mall earlier and earlier Saturday morning or sometimes even Friday night to camp out. Something bad will happen soon reminds me of the Aventura Mall camp out days in 2010-2012 era.Besides that there is a lot of backdoor action which I get happens, but let’s say for example there are 3 customers in the store. And the assistant manager magically brings two highly anticipated sneakers from the back for 2 out of 3 of the customers and tells the 3rd that they are sold out when the 3rd was the first in the store and asked specifically about that model of sneaker. Customers 1 and 2 the proceeded to bring back food for the same assistant manager moments later.All love JD, let’s just move with more discretion if you going to do shady stuff. It’s a sneaker store, where the motive is to sell sneakers.And honestly I think JD cooperate needs to think about doing all releases via app, like every single anticipated release.
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September 2022 by Its _Anthony_xd
There was an employee named Anaida that did an amazing job helping me and she even helped me put on my crease protectors that I purchased from the store . AMAZING Service
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August 2022 by Evan Guthrie
JD Sports at Broward Mall in Plantation is a great place to go for all things shoes and athletic gear. I have been impressed with their customer service here.
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August 2022 by Khadija Brown
Izzy showed great customer service!!! She greeted me and my girls with humor soon as we came in. I love to feel appreciated when I’m spending my money and she did just that. My first time visiting JD sports and definitely won’t be my last.
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August 2022 by jacky c
Managers and employees sell all the good shoes to friends and family. Waste of time trying to find a shoe you want at this location.
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August 2022 by Ivan H. Itzkowitz III
ASK FOR ANAIDA!!! (She’s The Best) ManagerShe was Absolutely incredible!!! My kids and IWalked into this place and it was like transporting into a different world, the music, Ambiance, shoe selection and even the air felt different! Haha I’m serious though, what a great experience! I had never been to a JD Sports before but My Kids & I will certainly make them my store of choice moving forward!!!(4Pairs just isn’t enough, haha) We’ll be Back!
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August 2022 by saifra WRIGHT
JD Sports had just what I needed at a price you can't beat anywhere else, purchasing $500 dollars worth of merch, was definitely a steal for the 4 pair of authentic sneaks I've been searching for! The unforgettable and awesome staff Mel, Terrence, Miguel, Anisa and the store manager made my shopping experience pleasant! It was my first time there and I must say I will definitely return! They all were very knowledgeable and helpful! Thanks JD Sports!
