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March 2024 by Yuri G
Bad service, I ordered 3 meals and three drinks and they only delivered 2 meals and it seemed that the others sat for a long time in the container because they were broken. I hope they pay more attention to the orders because I page for all the meals and I never received a refund. the one that was missing.
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February 2024 by Jose Vasquez
They have gotten better they listen to the customers. The Chicken is not as burned as before. For or dry people are more friendlier. I see they hired new staffthat is more
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February 2024 by Beatriz Maldonado
If you drink bottled water, you can feel like you are in the desert, it is the most expensive water I have ever drunk.
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January 2024 by Marie Lourdes Buitrago
Amazing service!
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January 2024 by Martin B
Excellent place to go
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January 2024 by Ignacia Colar
Our family eats at this location often. It is the best one in the Miami area as far as I can tell. The customer service here is almost always top notch. The food never disappoints and they don't burn the skins to a charcoal (like some other locations do). The employees are helpful, nice and eager to please. The staff here do a remarkably well job at making certain your order is perfectly accurate. Just wish this place was closer to where we live. Overall, this Pollo Tropical is a very fine example of just how a fast food restaurant is supposed to operate! The managers there should be real proud.
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December 2023 by Kyle R.
This is by far one of my favorite places to go when I'm in town. The food is delicious with a ton of flavor, the staff was very helpful, and the food came out fast and hot. The varied flavors of sauces is amazing and the prices are good too. Will go again for sure!!!
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December 2023 by Will C
Always delicious!
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December 2023 by George Navarrete
Good place for quick Cuban takeout. Was good when it first opened, quality went down, and now it's back up. Try the ropa vieja.
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November 2023 by louis krumeich
Food was very good excellent
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September 2023 by Alexander P.
The food was bad. Service was okay. Had literal liquid shit. That sucked for sure....... Never gonna eat there again. Stop making this shit like that completely sucked.
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September 2023 by jose perez
The food was good service was perfect can complain... A++++
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September 2023 by Jorge Lima
Never order online or via an app like Uber eats, missing items. Uber will dismiss the complaint because the agent reviewing the complaint doesn't even read the
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September 2023 by Stephen Podley
It was satisfactory, food temperature was OK, taste was OK. Not really good not really bad, service was fast, place was not that clean.
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September 2023 by Gustavo Lopez
Good foodGrilled chicken, good cuban sandwich, fries and yuquitas.
