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October 2024 by Linda Sortino
Love the charger !!! Love the help to select the correct color to match my chair!!! So comfy! The delivery was also great very careful!!
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October 2024 by dwight stoppel
The first day after the Chair I bought was delivered the back broke.They sent out a repairman to fix it.He said I will have to order a new back.Thats fine.I have been waiting a month so I called the store and was told the part was on back order and they didn't know when it would come in.In stead of just bringing me a new chair they are giving me the run around. A $2000 chair that broke the first day I got it? That's the kind of customer service La z boy furniture has? Wow ! Really pathetic.Last time I ever buy anything from them
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September 2024 by Rach Elle
I don't give many reviews but La-Z-Boy Pensacola (Indi and Peyton) earned my review and business. I visited all of the furniture stores in this area and by far this store impressed me the most with service and quality of product. I just purchased a new living room from Indi and Peyton (leather sofa, reclining chair, side tables, lamps, and a rug) and my family and I are very happy with the purchase. Indi and Peyton were amazing. They LISTENED to me and my family and created a gorgeous living room. They were so fun to work with, professional, and responsive. If you are looking for furniture in Pensacola, this is where you should begin and ask for Indi and Peyton!
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September 2024 by Leslie Trippe
Very helpful staff/ sales team- Gary was awesome!
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September 2024 by jimmy reames
Delivery was prompt and early in the time frame ??.
Issues occurred with assembly -
striped threads & screw head when attaching legs to couch with electric drill driver.
Backs of recliners were not locked into place after being assembled.
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September 2024 by Emil Arnold
Great chair
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September 2024 by Gregory Hoffman
Easy and perfect. Tony was great
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August 2024 by Lesley King
We were moving our son to Pensacola and needed a recliner in stock. We were able to find a chair and get it within 24 hours. The bonus was it was a 3k chair on sale, for a price we were comfortable with!
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August 2024 by Eric Smith
Wonderful experience with Cynthia! Very friendly and helpful!
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August 2024 by T Ship
DO NOT DO BUSINESS HERE!
1 Star because we like the furniture and the delivery team was great.
- Minus one star because none of the dates were met the first time.
- Minus one star because no designer was available at delivery.
- Minus one star because it took 5 months for all of the items to be delivered and missing items refunded.
- Minus one star because of their shady business practices and the horrible credit application process
We are spoiled because we moved here from Nebraska where we worked with Nebraska Furniture Mart for decades and never had any issues.
We saw the ads for the LazyBoy designer services and thought it would be great to have some designer assistance with our new house since we left most of our furniture behind.
When we first visited the store and picked out a sectional we really liked, we were very specific that we wanted the consoles with charger and 2 power recliners. What we received was a bid (see photo below) which did not specify our requirements (color, power consoles, or power recliners).
We scheduled a designer visit to advise on sectional size and a proper sized dining table. The initial visit with the designer was great. I was excited for what the designer would pick out for us. We were told that the designer services would be about 2-3 times the cost of the furniture.
So, we thought we were prepared for the designer costs during our next visit to the store to see the design of our new living room and dining room. But, the quoted amount was not 2-3 times the cost of the furniture, the designer quote was 4 times the cost of the furniture. They don’t tell you, you don’t have to purchase all the little decor items if you don’t want to pay $300 for a shell bowl. We did say no to a few things but bought most of the designer items and paid designer prices because we were supposed to have a designer assist with the delivery and arrangement of furniture and decorative items. The website says, “relax as your designer handles the details and reveal” (see below photo from website). We never saw the designer again.
We were given a delivery date and that date passed by a couple of weeks. We had to call several times and visit the store to get the status for our delivery. When we finally got a delivery date, we were told the designer would not be available. What did we pay for?!?!?!
The delivery\warehouse team were great but they didn’t know where to put rugs, lamps, etc. because we were supposed to have a designer to coordinate all of that. So, the delivery was rather stressful. Then, we did not get the power consoles or recliners that we thought we were very specific about. We also did not get some of the smaller items that were supposed to be included in the delivery.
Salesperson refused to upgrade the recliners to power but we did get the consoles upgraded. We had to make 3 additional trips to the store in Pensacola (an hour++ round trip) to get a resolution to the missing and replacement items. Emails and calls to the salesperson were not returned or were responded via text. Their invoice greys out the item descriptions (see photo below), so the customer can’t see the specifics of the item descriptions (color, size, etc.) . The customer does not have any way to prove the correct or incorrect items were ordered or delivered.
Applying for their Zero percent interest credit account (Synchrony) was like going through a strip search. I was treated like a criminal (even had to provide a mugshot) not someone with an Excellent++ credit score.
Overall an awful experience. Luckily, I am pleased with the furniture.
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August 2024 by David Williams
We are so pleased with the service we received from Matt Spooner. We worked with Matt for about 2 months trying to make the right decision. We never once felt pressured to buy anything but, Matt really try’s to make sure you get exactly what you want. He looked at pictures of our home and made tremendous suggestions to help in our selection. If you want a high quality service for a quality product then be sure to ask for Matt Spooner!!
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August 2024 by Karen Hatcher
Once they get your money the service is over. Don’t return calls or texts. Furniture is good, service not so much.
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August 2024 by Nancy Humphreys
Cindy is a superb sales woman and made us very comfortable with our furniture choice. And thanks to Emily for her decor advice!
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August 2024 by T Scholz
Great no pressure sales team. Cindy was very nice, great selection.
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August 2024 by Marilyn Murphy
Great very good Sales Person Matt. Enjoyed the time we spent with Matt. Matt has us as repeat customers!!
