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August 2023 by Dan
Very racist and rude. Horrible customer service. Won't be back.
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May 2023 by Gabriel Steinborn
had set an appointment for a tow at 9 am and they are now 4 hours late to even picking up the car. they'll move your car just don't rely on them being reliable.
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May 2023 by gabe gabe
had set an appointment for a tow at 9 am and they are now 4 hours late to even picking up the car. they'll move your car just don't rely on them being reliable.
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April 2023 by Maria Romero
I arrived to pick up a vehicle they had towed earlier in the day and the fence was closed and locked so I called the number for someone to come and let me in and the representative said they were all out at the moment. They told me to wait about half an hour until they arrived, that it would be a while. I went home to wait and called them about an hour later and the representative- a woman I believe- told me there was nobody at the location to open the fence yet- that it would be more than half an hour again. I asked how long it would be this time and she said very sarcastically “ more than 30 minutes i don’t have a jet” but she said it very rudely and then i laughed because i THOUGHT it was a joke and i asked, “ okay so then when” ,and she sighed in an exasperated tone said “ a few minutes” ( which contradicts everything she said) and HUNG UP ON ME without letting me speak !! she kept talking over me, she just didn’t let me explain myself then was rude. work on your customer service skills Victory Towing ! especially that lady. so unprofessional !Service: Car towing
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May 2022 by Amanda Smith
Not even worth one star. I was told the ETA would be 12:46. I got a call at 1:00 asking if service was completed so I called the towing company myself. The guy said no one was sent because I didn't answer my phone. I NEVER RECEIVED A CALL AND WHEN I TOLD THE GUY I NEVER RECEIVED A PHONE CALL, HE ASKED IF I WANTED TO ARGUE ABOUT NOT BEING CALLED. HOW RUDE!! The next eta was 3:00. That's 5 hours total I would have waited. I canceled and called another tow company.
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September 2021 by Ben Adler
Shaun was terrific. Showed up, got the car loaded onto the flatbed, and transported to Firestone lickety-split. Friendly, professional and quick. Would absolutely use them again (although one hopes one wouldn't have to)!Service: Car towing
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June 2021 by Cynthia Raymer
This place is horrible and unprofessional do not ever use them. I was told my car would be towed between 7:30 and 8:30 at night and they had me wait for over 4 hours and never showed up. I called after 2 hours and they were super rude to me and threatened me to cancel the tow, I was told that someone named Mike would be calling me when he was coming. After 3 hours Mike did call and say that he was still coming and then never showed up. I tried to call him 3 times but no answer and his mailbox was full and i couldn't leave a message so i texted him and asked if he was still coming and got no respone. Worst customer service i have ever experienced.
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April 2021 by Faye A.
Horrible unprofessional rude. No stars earned. Our insurance company initiated a tow for our SUV to the auto shop. I received a text from a 3rd party providing us with the tow companies information and that they were on their way within 90 min. Approximately an hour later I received a phone call from a recorded survey requesting information about THIS tow company and that they should have arrived. Well they had not arrived and I answered all the automated answers accordingly. My husband called DBA to inquire about arrival time and the male that answered was rude and stated 'Oh you're one of those that have to be right and hung up on my husband. No service no star.
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April 2021 by Rick D.
id like to review them but never got past the fella answering the phone telling me im a know it all...wild i tell you!...i got a message from roadside connect with their name and number called to confirm and was told we dont text anyone..but he had our address and make of car so to more or less shut up hung up on me twice!,,happened 4/19/20 at 4;45pm....must have been a bad monday?..idk?..anyway....you been warned!..extreme rudeness....
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March 2021 by Camille Seabrook
Joe and the crew at Victory have taken great care of me and My Stang! I got awesome service the 1st time I used them, and then I returned for a duplicate service and they handled the issue without taking advantage of me! I truly appreciate them ?
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March 2021 by NickDangr
Shaun was terrific. Showed up, got the car loaded onto the flatbed, and transported to Firestone lickety-split. Friendly, professional and quick. Would absolutely use them again (although one hopes one wouldn't have to)!
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March 2021 by Kelly Marino
Through our roadside we had to call for a tow, we were informed that Victory Towing would be at our house at 2:30 Thurs afternoon, at 3:30 I called to see where they were at, I was told about 15 minutes out. At 4:40 got the call they were on their way, our shop closes at 5 and locks the gates. We told them nevermind they were to late, talked to another guy that was very apologetic and said they would be back at 9 A.M. SHARP!! So I get up and wait... at 9:30 I called, I was told they don't take appointments, (after clearly being told the night before they would be here at 9 SHARP) I was told at 9:30 about 20 mins away. We waited until 12 NOON still no tow truck. We waisted 2 days sitting around waiting on them so we left. Our neighbor informed us when we got home that they did show up around 12:30 P.M. I made a formal complaint with our roadside service against them. HORRIBLE CUSTOMER SERVICE!!!!!!!!!
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February 2021 by Heather Wilson
I put in a service request through my roadside assistance company at 9:43 am. I received a call at 10:11am letting me know that the ETA would be around noon. At 11:25 am my roadside program contacted me and asked if I had received the tow yet and I told them no. They contacted The company and responded back to me saying they would arrive in about 30 minutes. At 12:00 they again updated saying it would be another 30 minutes. At 1:09 pm I contacted the towing company myself this time to see if I could get a better update. The man that answered the phone was very rude and condescending explaining that they were a little backed up but that I was next in line and it should be 20-30 minutes. So when I asked him if that was really a good ETA because I had already been told twice that it would be 30 minutes he went off saying how they weren't the ones that told me that and I didn't know what I was talking about. I tried to explain that I was not trying to argue what I had been told and that it was told to me by the roadside program he just hung up on me. I called back and he was still rude and condescending telling me that I needed to contact my roadside program and see if someone else can come out sooner because I was just cutting him off when in fact he was the one that wouldn't even let me say a work and then he hung up on me again. If this is the man that you have representing your company and who is supposed to be helping people in their time of need, you may want to rethink that. I will NEVER use or recommend this company, even to my worst enemy. Nobody deserves to be talked to and treated so rude and disrespectfully.Service: Car towing
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February 2021 by Heather Lane
I put in a service request through my roadside assistance company at 9:43 am. I received a call at 10:11am letting me know that the ETA would be around noon. At 11:25 am my roadside program contacted me and asked if I had received the tow yet and I told them no. They contacted The company and responded back to me saying they would arrive in about 30 minutes. At 12:00 they again updated saying it would be another 30 minutes. At 1:09 pm I contacted the towing company myself this time to see if I could get a better update. The man that answered the phone was very rude and condescending explaining that they were a little backed up but that I was next in line and it should be 20-30 minutes. So when I asked him if that was really a good ETA because I had already been told twice that it would be 30 minutes he went off saying how they weren't the ones that told me that and I didn't know what I was talking about. I tried to explain that I was not trying to argue what I had been told and that it was told to me by the roadside program he just hung up on me. I called back and he was still rude and condescending telling me that I needed to contact my roadside program and see if someone else can come out sooner because I was just cutting him off when in fact he was the one that wouldn't even let me say a work and then he hung up on me again. If this is the man that you have representing your company and who is supposed to be helping people in their time of need, you may want to rethink that. I will NEVER use or recommend this company, even to my worst enemy. Nobody deserves to be talked to and treated so rude and disrespectfully.
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February 2021 by Christopher Yevchak
Corey was awesome! My wife, Julie, and I are so very grateful for his expertise and ability to get our disabled car towed, late last night. No one wants their new car to break down. He made the process so much less stressful and had the right vehicle for the job! Highly recommend!
