August 2021 by susan becknell
Worst location store manager has absolutely no customer service and rude she shows favoritism to people she wants
June 2021 by Mary Robertson
I drive to store. At 5:45 pm a sign is on front of door. " Be right back, need a bathroom break."I wait until 6:15 pm. No employee comes back to store. I ask someone who works at another business. I was told that employee sits in car for lengthy periods of time and comes out of her car when a customer walks up to door. I was also told that Metro employees have been very aggresive towards other business . I had to drive from that store in Palm Harbor, Fl. to Holiday , Fl to pay my bill
June 2021 by Patrick Patrick
Dannita can multitask like a champion! My phone was a mess, and she managed to fix it so my data could be transferred to my new phone. Fantastic customer service, and she really knows what she is doing! I would give her 10 stars if I could!
May 2021 by Mary Sheils
I have nothing but high praise for Danitta Riley!My sister and I visited this store on Thursday, May 20. We REALLY needed help and were treated with the utmost respect and compassion! Not only did she help us when we stopped in the first time, but we had to return two more times for assistance.She was kind, patient and knowledgeable!I highly recommend this store and this particular employee.
April 2021 by CRAiG Henderson
I reluctantly went back a couple times after buying my wife's phone to get a phone myself. One of the most unhelpful employees there keeps the door locked. So I'll gladly get a phone elsewhere.
February 2021 by James Turner
Stefan was a great guy and helped with my needs. Went the extra mile setting up my new phone and switching my info over.. a Valued Employee
February 2021 by cathy mckeever
I Cannot Say ENOUGH About JACOB ,I Have Never Ever had that Kind of Help& He Saved ME He is THE BEST!!!!!
January 2021 by naomi waldo
Stefan was very helpful I'm a handicapped person and didn't have my Walker with me the store was not busy at the time he came to my car and I was able to make the purchase. Thank you Stefan for going beyond Good CUSTOMER SERVICE.
December 2020 by Jessica Burke
I had an excellent experience at this particular Metro ( 3386 Tampa Rd., Palm Harbor, 34684) because of Mikaela!! She showed me great customer service!! Awesome people skills!! And she took the time to find the best money saving deals for me!! I really appreciate you Mikaela!!!!
December 2020 by stephen jackson
Mikaela really helped me out. She is knowledgeable about the product she carries and the plans to fit the person. She was very helpful and made buying a new phone for my son a pleasant experience.
December 2020 by Lanae _
Normally I have no issues at this local store however tonight the girls were extremely rude. One of them just sat in the car the entire time and got mad when a coworker asked for assistance. The other mikaela acted as if us coming in was a total inconvenience to her doing her JOB. Actually they both did. Honestly we should have left as soon as we walked in. When asked about a free upgrade for the samsung a20 she proceeded to tell us that there is no upgrade for that version. When asked about the free firestick when adding a new line she acted as if she had no idea what I was speaking of, although someone from that same store told me they were offering that same deal and it is clearly listed on the metropcs website. Still she explained "they will tell you anything to get you to come in here." OK this is coming from the stores supposed 'manager.' She had no idea what she was doing. Kept telling me the password to our account was wrong when I know it was right. Seemed like she/they just did not want to assist us. All mikaela really did was complain about how they are working 14 hour shifts for $9/hr. Still we ended up spending about $200 for what was supposed to be a free upgrade on the phone. When trying to break down the charges she looked at me and said "idk what you are talking about." She blatantly ignored several of our questions numerous times. Still we added a 3rd line and upgraded one of the phones on our plan. However I decided to upgrade the 2nd line (my line) at another metro pcs store since at this location they seem to be more concerned with sitting outside chain smoking and talking on the phone rather than actually helping and providing their customers with good service.
December 2020 by Terryn Shafer
Mikaela gave me absolutely wonderful service. I was in and out in a few moments.
November 2020 by lee fox
The worst customer service I had ever endured from the employee Michaela.I went in because I had an issue with my phone, and she made a comment that even if she gets my phone to work I better buy a new phone from her. I ended up purchasing a phone. I get home and as I am trying to navigate the phone, I could not take a screenshot. I Googled how to do it. I'm trying to do it on my phone, and it is not working. My original phone is working. I was not happy with the interaction I had, and I just wanted a refund. I viewed my receipt and it said that I could get a refund if it was returned within 7 days.I go back up to the store and I tell McKayla the issue I'm having. She tells me, I need to Google it. I tell her, I did Google it it's not working, that's why I am here. You are an employee who I am assuming knows more than I do. She proceeded to tell me that she does not know, I should Google it. As she is trying to figure out my phone she tells me she doesn't know, the store is closing in 30 minutes and she does not do refunds and there is nothing she can do. The entire time she is letting me know that this is a very big inconvenience for her. Tells me that she has worked 12 hours today, has not had a lunch break and I am interrupting her lunch time. She tells me that I can come up tomorrow and talk to the manager.I get home and as I am Googling the store to talk to somebody higher up about the issue I am having. I found out that they do not close in 30 minutes but they close an hour after the fact. Regardless if they close in 30 minutes or if they close in two minutes, she showed absolutely no concern for resolving my issue. Did not want to try to find an answer.she wanted me out of that store so she could finish her dinner which she made an effort of throwing it away in front of me and telling me that it's going to waste because she can't eat it now. Because she has to help me. Which she did not help me at all.I show up the next morning to talk to the manager, and he is not there it is just Michaela. She tells me that I have to go to the corporate office in Largo to get a refund for my phone. I go to the corporate office that she sends me too and they have no idea what I am talking about. They want to know why she sent me to a store that I did not purchase an item to get a refund.I then proceeded to call her and tell her what is going on. She tells me she will have a refund for me when I return to the store. And that was another whole ordeal in itself.I have been to this location before and have had a great experience with the male that works there. Because of this interaction I will never return to this Metro.
October 2020 by Nia S
No masks on employees, and she sneezed directly into her hands, and started touching things
October 2020 by James sla
Very poor selection of phone out of stock on the most affordable and no manager to offer any kind of accommodation due to lack of inventory shop elsewhere