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November 2023 by christine thorpe
DO NOT USE THIS BUDGET.90 days after renting from the Palm Harbor Budget I received a letter saying I owed them $120 for a dent. This letter was so vague it didn't even mention which Budget location we used, the dates of the rental, the type of dent - NOTHING - it just stated they would automatically charge my credit card in one week. STRAIGHT UP FRAUD. We called customer service and they immediately retracted.
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October 2023 by Jennifer Ferguson
If I could put a negative star I would. I reserved a car online Tuesday for pickup Thursday morning. I received a call at 3:58 on Wednesday telling me that they don't have any cars available tomorrow at 8am but may have one at 11. The reason I reserved it for 8am was because I have to be on the road by 9. They took the funds out of my account and now say it will take 3-5 business days to refund my money. I absolutely would not recommend Budget ever. Way to take care of a customer whos job will require travel and will be renting monthly!
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October 2023 by Janeen Smith
Due to emergency, booked car online for same day. Paid in full and received confirmation. Took Uber to Palm Harbor location. Walked in and person behind counter had no idea of my reservation. Told me there were No cars only trucks. Then told me NO refund for approximately 4 days. Terrible customer service!
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October 2023 by Captain Howard Levy
Great experience with Budget. Clean car almost brand new. Good customer service.
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October 2023 by Courtney Filippelli
Receptionist was very unpleasant, car smelled of smoke at which I complained.. no other cars to rent… car given at less than 1/4 tank of gas full and returned the car one day early and was charged a $17.00 “ untamable product or service” I will not go back .
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September 2023 by Lukre Evans
Omar went above and beyond and helped me tremendously. If I could give 10 stars I would. Really really helped us in a pinch and it’s the ONLY budget location that picks up the phone!
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September 2023 by Joshua williams
This is my Go To car rental spot. Omar is amazing. He’s always so accommodating and helpful in every aspect of the rental process. He even called me to let me he would be a little late for a pick up. I prefer to go to this place above any other car rental agency. Chefs kiss*
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September 2023 by Bill Spratt
just turned in a Ram truck after 2 weeks and my experience at this Budget Rental car in Palm Harbor was nothing but joy. The lady serving me brought my sunglasses and bag of tools I had left in the truck! We live over 1 hr away and that made my week! Pickup and drop off (adjusted my rental online to one day sooner) could not have been smoother very professional - highly recommend!
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September 2023 by Lynn Deck-Germann
This is our third time renting from budget in the Palm Harbor. Once again, Omar was amazing, easy pick up and return, very friendly and professional. Will continue to rent from him and budget. Omar thank you for all you do.
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September 2023 by Nora Alamat
Omar was very courteous, service was prompt & convenient. Would definitely recommend.
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July 2023 by Margaret P.
I reserved a truck 2 weeks prior to our scheduled move. I called to confirm the week before and all was set. The morning of my move I received a call stating that they did not have a truck for me. I should have read the reviews prior to reserving a truck with them. Apparently this happens regularly.
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June 2023 by Courtney
They overcharged me. >:(I called the Budget location itself to speak with the person who rented me the car. I was redirected to an international call center...NOW, after talking to 2 different people, whom were barely discernable (whispering, mumbling) and both felt they needed to ask me 15 different questions to verify that I was the renter, eventually, I was put on hold in order for them to "check the reservation to verify my claim," and after being put on hold for 20 min they hung up on me.I will have to now drive to the rental location itself (20 min away) in order to get this resolved OR just let it go..and pay the extra money..Needless to say I'm not renting with Budget for the foreseeable future, and I will be sure to let friends and family know my experience as well.Very disappointing!!
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June 2023 by Andrew Humiston
Worst customer service experience l have ever experienced. Extremely unprofessional! I have been renting vehicles here for last two month and the Manager Omar is always very nice and helpful. Unfortunately he was not there today when l returned rental vehicle it was an African American woman who refused to give her name. After inspecting vehicle she came in and told me l had a dog in the vehicle which l informed her was completely untrue. Apparently she does not like to be disagreed with and her demener and attitude completely changed and began being completely unprofessional and rude. I used vehicle to get back and forth to work and never had any animal in their vehicle ever.l She then told me that the floor was dirty and l was going to be charged for cleaning. I told her that it wasnt very dirty and was my understanding that they vacuum vehicle before re renting and she said they did but they did not "detail". I then asked for keys back to go vacuum so l wouldn't be charged since still had 3 hours on rental agreement which l had paid for. She told me to get out of office immediately or she was calling police, which l asked her to go ahead and do since l had done nothing wrong. I then asked for her name and she told me her name was "your name" and wasn't giving it to me. She then claimed that l was refusing to clean vehicle and would be charged in which l rrpled again to return key so l could vacuum . She again refused and told me to get the fxxk out of the office. Have videos of entire incident and her complete unprofessional behavior. Filed complaint with corporate which l will continue to do every week until resolved so no one else has to be treated this way. Will also review weekly until matter is taken care of. I will also post everywhere possible. Stay clear of Palm Harbor Budget/Avis office.
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June 2023 by Jocelyn Chapman
What a wonderful great pickup of our car rental! Car seats were ready, suv is perfect, and we had stellar service!
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May 2023 by Dottie P
Had an Hyundai Sportage, it was very comfortable and easy to use. Would rent it again.