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September 2024 by Beau Skinner
Extremely Disappointed After 20 Years of Loyalty
My family and I have been loyal State Farm customers for 20 years. We've held three vehicle policies, three life policies, and a renter's policy. Over the years, we never missed a payment and always trusted State Farm with our insurance needs.
However, recent events have left us feeling disrespected and abandoned. My 20-year-old daughter, who purchased her own State Farm policy in October 2023, filed two claims—one for a windshield and one for an accident. Separately, I filed a windshield claim under our policy in July 2024. These were all legitimate claims on two entirely different policies, but because we live in the same household, State Farm has linked our policies together without our consent. As a result, they have decided not to renew either policy, claiming that there were three claims within a year.
This is unfair and unethical. We did not authorize the connection of our policies, and no single policy reached the three-claim threshold that they’re citing. After two decades of loyalty, we’re being punished for claims made on separate accounts. This kind of treatment is shocking and unacceptable from a company that promotes itself as being "like a good neighbor."
I cannot recommend State Farm anymore after this experience. If this is how they treat long-time customers, I can only imagine what new policyholders might face. Proceed with caution.
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August 2024 by Coy Sadler
Really great customer service!
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August 2024 by D Owen
Recently made the switch of our Homeowner's Insurance to State Farm, where we already have our 2 cars insured. Brooke Morrison assisted and made the entire process simple and seamless. She was very prompt and thorough. Good to have such great folks to work with there. Thank you Brooke!
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August 2024 by Anais Sanjurjo
They are always so very kind and respectful. Very professional and always willing to assist in anything I need
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August 2024 by Hunter Becker
The lady at the front desk Robin, was very nice and an excellent help. All in all the customer service was fantastic
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July 2024 by Linda Sebring
Was taken care of promptly and while I waited they took very good care of me.
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July 2024 by Jon Zelaskowski
Always a delight to come in to the office, the receptionist is always easy to talk with and makes it a mission to put a smile on your face.
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July 2024 by Thomas Cecil
Great agency and awesome staff
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July 2024 by Anthony Cappel
I recently took out two policies at Angel Hall’s State Farm. Nancy was very friendly and open to any questions I had.
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July 2024 by Jimmie Rollison
Prompt and pleasant service by Kelsie. Very helpful with explaining life insurance in a way I could understand. Highly recommend Angel Hall State Farm and her Team.
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July 2024 by Leta Knight
Luke and Brooke walked me through the steps to change my policy after 37 years with USAA. They have been extremely knowledgeable, friendly and professional responding promptly to all my questions! Not to mention they are saving me lots of $$$!?
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July 2024 by Pastor John
Lauren and Nikki were absolutely fabulous, providing us with much needed insurance advice. They really helped us a lot. Thank you.
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July 2024 by Celeste Ferreira
The service was excellent, specially Paola was very helpful
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May 2024 by C L
4/25 update: the agent rectified the situation by working with underwriting in a timely fashion so I truly appreciate that. Thank you.
Earlier review: When I first went to the office on Feb 23, I found the service to be great. Luke helped me and generated a new policy to match what I had previously. On Feb 28, I received an email from the office and was asked for information the underwriting team had asked about. I provided that promptly and i was told it would be submitted to underwriting and resolve the inquiry. Well, fast forward to April 3, I received a letter in the mail saying my insurance was going to be canceled because I didn’t provide the information requested. For a month and a half no one sent a letter, an email, an app notification or made a phone call saying documentation was needed but all of a sudden a cancelation policy notice shows up? Not sure what the gap is but so far, but I'm unhappy with the handling of my situation. Waiting for a resolution.
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May 2024 by Jessica Rowe
Great service, detailed info and rates!
