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September 2024 by Gina Parasimo
Scam !!!!!I sent them my items after they appraise them and I realized I was not going to sell with them. I asked for my items back they sent me a fake pair of plastic glasses in my original Louis Vuitton box and they also lost my Gucci purse which I have not been compensated For.
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August 2024 by T D
The woman with the glasses was so pleasant and friendly( that’s the only reason there’s 2 stars) but the guy at the front desk in the “suit” was rude and bewilderingly pompous. I’ll stick to using the website because I do love the real real. But this location needs some training on basic communication and the gentleman should remember what field of work he is in.
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August 2024 by Vannessa Walters
DO NOT SELL YOUR ITEMS WITH THESE PEOPLE!!! I sent them a pucci swimsuit top & bottom brand new!!! I notice immediately that only the bottom was posted I email and called them explaining I sent both top and bottom of the swimsuit, after their investigation. They informed me only the bottom was Received and sorry but they can only send me back the bottom. After I proved both top & bottom was sent. I was NOT compensated for their mistake, only an email apology. I paid $411.95 for this swimsuit just for them to lose the top which costed $195
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August 2024 by Anonymous
Thieves sold me a fake person on the app
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July 2024 by ariana J
consigner beware this place is a scam they give you minimal commission for your items so if you do not accept that offer, then you have to pay $15 for them to return the item to you so basically if you don't like any of the prices they offer you as commissionyou lose money for sending your items to them because you have to pay $15 per item when it is returned to you use a consigner. These people are scammers and you a make more money from your loc consignment store.
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July 2024 by Ariana
This company is a scam you send them your stuff they give you minimal amount commission for your items. If you don't want that to be sold, they charge you $15 to send it back so essentially if you send things to them, you're basically gonna be losing money if you're not happy with the commission which I guarantee you will not be.
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July 2024 by Mark Adams
Horrible customer service you cannot contact anybody via phone call only instant messaging picked up three months ago for me still have not been paid
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July 2024 by Stephanie G
Selling your items through this company is a total waste of time. Soon after posting your item, they reduce the price by 40-60%. Then, unless you are selling an item worth $5k or more you only get back 20% of your sales. I have been getting checks for $2.80 and $4.80 on my Maje consignments. It’s not been worth my time boxing them up and sending, nor depositing a $2 check. This company is a rip off!!!
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July 2024 by Corinne Hernandez
Totally taken advantage , So many mistakes to their favor and so hard to rectify
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June 2024 by Nayda Odigie
I agree with many reviews. Selling on TRR is not a smart choice! It takes forever for them to process & post your items, and when sold you get literally nothing! And it gets better! Once your item is sold (I choose the credit payout) it takes over a month to receive the little commission on your high end item.
I won’t be sending anything for consignment to TRR.
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June 2024 by Andy Rose
Great for the buyer ? Horrible for the consignor. I do not trust their business practices. I will not consign with them. I did better on EBay for my shoes and dresses
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June 2024 by Sierra Lee
I’ve been a huge online costumer of TRR while living in in NYC years ago. Loving this boutique in my back yard. Was on Worth Ave boutique today and the associates were warm and welcoming…no pressure attitude (which is special on Worth avenue) they were a lovely staff and the boutique was spotless and so many good finds! Great experience from entering the doors, to browsing…will be back over and over again!
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May 2024 by Lisa
Awful. I bought 2 dresses and both were ripped. I bought a Louie Vuitton wallet that was sticky and smelled of a strong cow manure odor. The quality has gone way down and they sell things that are not returnable that are damaged. Big scam. Stay away.
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May 2024 by Jacquie Holder
Horrible customerservice. Lacks follow up and resolution. The off shore team is very bad and they do not have the command of the English language. What is going on?
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April 2024 by Barbara Brownlee
The Sales Rep was efficient and delightful. She was my only positive experience. I would not recommend wasting your time with the RealReal, due to the commissions. For example, I had a brand new St. John knit skirt, with the tags still on it and I received $9. Then, the RealReal charged me $10 to mail my commission check. Unfortunately, the beautiful skirt was too big and challenging to alter, due to the knit. I would have rather donated my skirt and my other brand new items to charity, rather than getting a few dollars for them. I am going to request receiving all of my unsold items back. I wish I could get my St. John knit skirt back, as well. I missed the return window for these items, when my mom passed away. I thought the RealReal was a good solution. It was not.
