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January 2024 by Kerry Mcintyre
Great PNC branch with stellar customer service. Specifically want to commend Yosef and Luisa who were attentive and trustworthy. Highly recommend!
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March 2023 by Amanda
Came In for a new debit card and was greeted with smiling and kind faces. Yosef helped me and he was the most kind and professional person I’ve spoken to there. He’s fast and knowledgeable. This is my favorite location to visit when I need anything!
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January 2023 by Ans 111
We first went to this PNC Bank, located on Military Trail, just north of PGA, at 10973 North Military Trail. I wanted to open a second account for myself. My son, wanted to open his very first bank account. Pretty much everyone, except one, who works at the PNC Bank on Military Trail was very rude. The ONLY NICE PERSON there, was the lady who was wearing a blue and white face mask, who assisted us with a deposit at the window (inside the bank). She was very polite, helpful, and professional! After making a deposit, my son and I, went into one of the offices for our appointment. A Banking Assistant called us in. When my son and I went into the office for our appointment, we had to also accept to have a trainee in the office with us. What? How inappropriate! That, not only made my son and I very uncomfortable, it also completely took the Banking Assistant's attention away from us, made the Banking Assistant distracted, and very much delayed the progression of our meeting. In addition, during the meeting, every time my son and I asked the Banking Assistant a question, so that we would understand the process of what we were interested in doing in relation to our accounts, the Banking Assistant not only talked over us, but also answered us in a very condescending way... somewhat demeaning. It made no sense! Not to mention, no matter how much we tried, it was very hard to understand even half of what she said (very heavy Hispanic accent, and mixed up words). In addition, she seemed to be in a hurry, and not willing to assist at all! So much so that half way through our 10 minute meeting, she stood up, and told us that she and the trainee, had to go take care of something else related to his training, and lunch time...Then, proceeded to guide us out of the office. Simply shocking! How very rude, unprofessional, etc.! We still had a few more questions, and didn't even get to open our new bank accounts. We were both in disbelief! We left this bank on Military Trail (Just north of PGA), and immediately looked for another PNC BANK that was close by. We went to the PNC BANK located in east Palm Beach Gardens (2000 PGA Blvd.). What a difference! Upon arrival, we were warmly welcomed by a very professional young lady, and the Banking Assistant helped us right away! He was polite, efficient, knowledgeable, and very professional! He answered all our questions, and helped us open our accounts. What a wonderful experience! The PNC BANK, in EASTERN Palm Beach Gardens, at 2000 PGA Blvd., Suite 1000, is where I will take all my business from now on! That's how every bank should be! Simply the best!
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August 2022 by Mary Taylor
Very very slow service at drive in. . Never again
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May 2022 by Natalya Rizzo
Johnathan Clark-is person on PNC bank on PGA location i can nominated of the worth service you can get!!!i arrived there at 2.15p.m.for asking about opening debit accounts for non-resident person of USA,one girl on reception was so gentle, to check all information online and told me ,i need passport and visa for make it,she can schedule appointments for 3.15p.m,i was happy with that.Mr.Clark just got back from lunch and was invited me directly at him office!But after 15min conversation, he told me he can't do it,i have to leave,there is no time for me(bank was empty!attention, lady on receptionin advanceprposed to me few different time aviabile from him schedule), they don't do this service and by the way he can't help...him arguments dosen't have any logic,he couldn't answer for any of my questions, was so stressed,unpolite and even didn't try to resolve my situation!So unprofessional!!!!!I used to leave and come on other location on PNC,just 10 min drive from there ,North military trail office and Luisa Orellana helped me for a very short time without any trouble!Such a important to meet right person!Thankfully from all my heart for Luisa Orellana for a great service, professional, polite and make me forget about my previous experience with PNC banker!This lady knows her job very well and so intuitive with customer,ready for help even more than you ask!I am so happy to meet her today!and will recommend for all my friends ad family!
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April 2022 by Robert M.
The bank doesn't do anything without an appointment regardless of how trivial your need is. I would recommend any other bank rather than PNC.
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January 2022 by Hi
I found outstanding customer service at PNC Branch North Military Trail Branch. I was so Impressed that I took the time to do this review. Luisa Orellana took care of me and my father, outstanding job.Management at the branch deserve credit for training employees like this, yes it makes a huge difference, if I was a competitor I would hire this lady and who trained her.
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October 2021 by Chad Rose
Slowest bank I ever seen, I was the only one in line and it still took 8 minutes to cash a check. That is why I bank at Wells Fargo
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September 2021 by Ra'Shell Chappell
In over a decade of being a PNC customer, I have always received timely & efficient service. I have been going toThis particular branch recently as it is on my way home.Each time I have waited over 15 minutes and sometimes I’m the only one in the drive through. They have miscounted my money & had to call & correct their mistakes. No trust in this branch handling my money. I am well aware I could deposit my money into one of your 3rd party ATM machines & Hope it’s one of the times it doesn’t malfunction & I have to wait for my cash deposit to be disputed over several weeks & not bother pnc actual bank personnel. They make sure to remind me each week i am there. I Won’t be back to this branch & will find another bank. Don’t waste your time here.
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September 2020 by R O
Crooks. I literally just left the drive-through about 10 minutes ago between 11:25-11:30 ish Friday 08/07. I gave two 20 dollar bills and three 10 dollar bills, asking for 5 dollar bills in exchange. The lady asked me a question I could barely hear her, I just said yes. She and the girl next to her started laughing. I drove away with only $60 worth of 5's when I gave them $70. Can you not count? Or were you just planning to steal money from the beginning? You must need it more than I do, hopefully you get fired!!
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January 2020 by Robert Corso
Went in for a home mortgage and Ofelya Loflin from the P.G.A branch was my mortgage loan officer. Not once has she called me in over a week about my status and that to me is very unprofessional. I suggest to anyone not to deal with this lady and hope that Pnc reprimands her. Really considering after 15 years loyal customer to pull out and join another bank
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September 2019 by Logan S
All the staff is helpful and attentive each time I come to make a deposit. Can't speak to any of their other services but their always pleasant while taking my money.
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September 2019 by Simon Sara
I have a business account and am ashamed to admit this is my home base bank. The atm's are a constant issue with you guys to the point I no longer bother to pit stop because the reliability is non existent. Get it together for those who actually will use you in the future
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September 2019 by Marissa A.
This particular PNC Location is probably the slowest location I have ever been to. Numerous times I have sat in the drive up waiting to cash or deposit my check for more than 10 minutes. I totally understand it's a Friday and banks are busy but to be completely ignored at the drive up for 5 minutes is completely unacceptable. I will choose to drive out of my way to go to a different location. Also the tellers here don't understand deposit as cash. They always just deposit it as a check even after I write the deposit amount in the cash line.
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July 2018 by Tina
Best pnc I've ever been to! The employees are so nice! Especially the teller named Tina in the drive thru! Name is just a coincidence..
