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January 2024 by Judy Keene
Two days ago I scheduled a 9 am appointment for today. To replace the washer fluid pump. Two out of three technicians walked off the job while my car was on lifts. The counter guy and the remaining tech had no idea what to do with my car. I had to leave half way through inspection not knowing if my existing parts were put back in place.
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January 2024 by Michael Grogan
Great service! They checked out my entire car, make sure that everything was okay. Everybody extremely pleasant.
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January 2024 by Desiree Davis
Made a same day appointment. I arrived 45 minutes early they began working on thr car immediately. Replaces battery I was surprised within 15 minutes I was leaving. Highly recommend A++++++++
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January 2024 by Javier Z
Great service young guy at desk wall abouve and beyond helpfull and friendly , sorry i did not get his name , wears grasses. Thanks again
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January 2024 by Dr. Jerald F.
This location has really degraded over the years it used to be both fun and efficient. I'm a long-term customer and have seen its demise. There are many pictures of large shelves with serve yourself parts with a huge parts area .. now nothing. I need to remove my pictures . . everything is gone except the bays.The worst thing was today. I called to have new valve stems installed and tires checked . . possibly new tires. I made an appointment, came in and was told .. sorry, we can't take you today. The guy did not show. This was a half hour drive no less. Louis, the guy in charge said he didn't call as he didn't have my number. I told him I've been a customer for years, and I'm in the system. The dude looked and said "oh, there you are" with a really confused look on his face . . was he just lazy or unmanaged? I asked if he could get me an appointment at another location .. he said I'd have to do that. Talk about terrible customer service. I told him I was very unhappy with this and will be calling corporate .. such lack of service is not what they want. Louis said "go ahead" as if no one would care. Many bays .. one guy working and empty shelves, is something going on there. They really need a new area manager to help with training .. even just looking up phone numbers that are in their system. Do not waste your time here .. I've recommended PEP boys in the past .. but no longer this location.
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January 2024 by Antoine S.
Shop is understaffed. Had to reschedule appointment 3 times, twice because they were too busy and once because they didn't have the proper parts for the job, which was discovered after already rescheduling once. None of this was discovered in advance with a courtesy call but after I had already driven to the shop. Waited 3 and a half hours for an oil change and couldn't get a receipt of services done. Disgusting restroom full of flies. Absolutely pathetic.
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December 2023 by Carolyn N.
I had an appointment for an alignment, waited two hours, and was told they only had one alignment bay which was occupied by a truck the entire time. I am giving three stars because they did replace my tire pressure monitors while I was waiting for alignment. Got the alignment at a local store the next day, in and out in under an hour. They said the online reservation system does not work and to call them for appointments but that wasn't on the website. They are under construction but mostly understaffed i think.
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December 2023 by Carolyn Nichols
Replaced my tire sensors as requested, good job. Irecommend that you call for appointment, rather than using website as do the employees. Only one alignment rack even though website allows several alignments to be booked per hour. Did not have alignment done as prior job was a lengthy process, but got tire sensors installed instead.
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December 2023 by Anthony Mazzola
Jennifer is awesome. After having an awful experience at another location, she was able to get me in the following day. EXCEPTIONAL!Mechanics Quick & Efficient.GREAT JOB TEAM!
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December 2023 by Joanna Mar
Been here a few times now for tires and oil change and they are always amazing. Great service. Fast and smooth. Kevin was especially helpful.
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November 2023 by Lmfaobunny
I did my wheel balancing there, made an appointment at 12:30, They told me It would be one hour and 30 minutes. But It really took the 2hour 30 minutes to call me. They did a good job though. If they could manage their time better would be a 5 star.
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November 2023 by Abi ..
Incredible service and the staff and management went above and beyond to help us right at closing time when our car got a shard in the tire after a long day of traveling. They realized we would have been on the side of the road for hours with kids and luggage and decided to stay and patch our tire. Super quick and super chill. This encounter at the end of such a long day really shows us that there are people to help turn the mentality of humanity around!! Thanks so much Junior, Des, and Nick!! Y'all are the best!!!
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November 2023 by Chris Anderson
These are evil criminals who will burn in Hell for the way they take advantage their fellow human beings at their most vulnerable moments.I'm a disabled veteran, and the van I live in wouldn't start. No local mechanics could get me in for a week, so I ended up at this snake pit.They told me I needed $1200 worth of we work that was basically just routine maintenance. The cost just about wiped me out, but I need my home to start and move, so what could I do?After I left there, that $1200 bought me exactly 4 starts before the van stalled out at a busy intersection and began the exact starting issues it had before.I had to push that beast a half mile to the nearest shop and throw myself on their mercy. Luckily, they took pity on me and fit me into their busy schedule. They quickly diagnosed the real problem and performed the real repair.The shop owner said that I should go back to Pep Boys and get a refund. That all Pep Boys had done was a glorified tune up, and the technician named on the service order is notorious for running up bills with unnecessary work.I went back to Pep Boys and was promptly and unceremoniously dismissed. Dead eyes on that manager. The kind of soulless monster who kicks puppies.So, the real repair from to be good people cost another $620, on top of the $1200 Pep Boys cheated a disabled American veteran out of means I'll suffer a bit through the rest of November. I won't eat as much or as often, and I'll forgo the occasional game of pool.But in a few months, I'll be back to normal.Long story short....don't go to Pep Boys.
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November 2023 by Luke A.
I don't understand the low ratings. I have been bringing multiple cars to Pep Boys for years. I always bring it here so they can fix what the dealership service shops miss. I've always had excellent service here.
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November 2023 by Kaylee Neal
I came in very last minute because no other service center could replace my tires because they couldn’t get my wheel lock off. My tires were separating and I was scared to drive with my child in the car. They were so patient with me and stayed late to replace all four tires since they had the means to get my wheel lock off. I’m so grateful and appreciate of everyone who pitched in to get my car safe to drive again, despite having to stay an hour late to do so!