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December 2023 by Rick
AAA sucks. My partner called AAA for a flat tire at 1:40 PM and it is now 6 o’clock and he is still waiting on the highway for AAA. Not only did this happen in the afternoon but it will be the dead of night before he gets rescued. I’ve never seen a company, so appalling and lack of compassion when someone is stranded out on the highway for six hours because of the flat tire. I would never apply for AAA and for as long as I can, I will put reviews on how badly they treat people in their time of need. It’s just wrong.
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November 2023 by Pete L
Created a request for a tow, was given a time when the tow truck was supposed to arrive and it was over an hour and a half late. No update on where the truck was or how long I would have to wait. Doesn’t seem like a good idea to over promise and under deliver.
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November 2023 by Michael L.
Poorest roadside assistance program on the market. You would think after being a member since 1983, and paying for five Plus Memberships in our household, you’d actually receive roadside assistance when you call. The unfortunate two times I really needed help with towing my vehicle to the mechanic, AAA Roadside Assistance was a complete no show. One of those times, the service call remained in queue for days! The other call, I just canceled the request, because it became a complete joke with no estimated time of arrival for a wrecker. I finally just called a tow truck company myself and paid them directly. This service request was for the northwest Palm Beach County area, and this is my local branch representing the larger national organization. Save your money and don’t waste your time becoming a member. You will only be disappointed and angry about AAA’s very poor service.
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November 2023 by Chris K
Had to get an international driver permit. Was in and out in 20 minutes and the woman working the front desk was very friendly and helpful.
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October 2023 by Catherine Conti
Very helpful in scheduling a tow service. Professional and caring.
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September 2023 by Don Demrow
Eric Zayes is a financial wizard! Definitely go see him and ask him about annuities. He can set up best plan I've ever seen for your Investments without risk!
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September 2023 by Galeka Goode
Good service showed up within 45 minutes in rush hour traffic, no space for two passengers in pickup truck. Very unfortunate for the other passengers.
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June 2023 by Jeannie Bailey
AAA was quick to assist when our Corvette was towed to the body shop after a collision .They are very professional and always keep us up to date with the repair timeline.
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June 2023 by Jeff N.
I needed a passport picture and didn't want to go to Walgreens. I discovered a AAA not too far from my house (about 20 minutes) in Palm Beach Gardens on Military just north of Northlake that had me in and out within 10 minutes with a couple of pictures to submit for my renewed passport and $12 lighter. You might think that is much but when you have attempted to submit multiple selfies on the travel.gov website with a white background and keep being rejected because your head is too big, you just want this done. AAA made the process easy, everyone I spoke to was friendly, and if I do want to switch car insurance, I will probably just go with them because rebates and discounts. The only thing I didn't like was the background music which was pretty poppy, but that I think is a corporate decision, so, oh well.
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April 2023 by Thomas Maguire
Excellent service and professional friendly people. Charlie was most helpful with a triptych for me and couldn't have been nicer and went way out of her way to make sure that everything was perfect as well as Pam the financial lady who handles the insurance and CDs and Etc these people were truly great
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April 2023 by David Molina
I'm new to AAA but I know it's good to have it cause my mother in law have AAA and when her tired was flat they came and fix it right away, so I recommended for sure.
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February 2023 by Casa Ananda
If you have a good driving record you can get a very low price on car insurance here.
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December 2022 by Patricia Fitzgerald
I was so pleased with the help Faith Cannon provided in switching my auto insurance to AAA. She helped me get better coverage at an affordable rate and took time to be sure I understood everything completely. Please contact her for a quote and assistance with your auto and/or home insurance.
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December 2022 by Briana Minich
Excellent experience with Jordan Ramos. He worked swiftly and efficiently, and was very patient with us.
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October 2022 by Nee Nee L
Locked my key in the car around 9:51pm and called for help. ETA was 1hr. After an hour 10:51pm still no tow truck. I call for an update and the lady says the company isn’t answering so she had to find another tow truck. The ETA for the new one was another hour. After the hour passed now 11:51pm I call for another update and the woman says they are working on it. It was going on 3am and the truck still never arrived. What service am I paying for if I can’t get any help after hours?? 24hr service and nobody arrives.
