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May 2024 by Sara Johnson
Me and a friend went in to open accounts. We asked for them to rush our debt cards due to leaving our of town. This was on Monday. We was informed that the card would arrive on Wednesday it is not Friday and no debt cards still. If it was not going to be here in that timely manner then we should have just gotten standard time which is 5 to 7 business days. I truly don't think they even put in for card to be rushed. Because we went back on Thursday and banker said we would have to do it again. Why misinform your customers. Now we are in panic because we leave to go out of town with no debit cards. Very disappointed in service.
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February 2024 by Neo
The banker was very nice but one of the tellers on Sat morning wasn’t very friendly. She was short, looked Hispanic, had dark skin acted as if she knew all. She needs to have her attitude checked.
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February 2024 by Rachel Thornton
Inconsiderate woman at the drive thru, chatting it up for over 20 mins with someone about diets. I put an order in ahead for a reason. Get your job time in a timely fashion especially if you have people waiting. So rude.
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October 2023 by J G
Good location. My mom went inside to get some change, break up a few big bills. She said the teller was very nice. You do need to have an account with them for them to be able to exchange money.They also have a drive through. Plenty of lanes. Quick turn around.Lots of parking. Good and clean location!
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September 2023 by Jasmin Banks
Met with Tawanda Wilson today .She was absolutely amazing! Welcoming personality, very knowledgeable about her job, willing to go the extra mile to help! 100% satisfied with her customer service.
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September 2023 by Craig Horne
I have been banking with this bank for 7 years.The manager totally disrespected me today,so I closed my account...They are getting closed down,and I see why now.They suck!!!
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July 2023 by Sean Perkins
Always nice and professional!
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May 2023 by Latodd Spell
I have never had a problem always on point
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May 2023 by Leticia Martinez-Maestas
Came to the bank to get a notarized form. Cashier let me know I needed to have a bank account in which I let her know I did. She put me on the waiting list. I sat for 40 minutes until a banker came and said there is only one notary and to come back later after 2. I understand it's Friday, but work on customer service. And work as a team to communicate these issues between eachother so you can let customers know.
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May 2023 by Hisgeminigirl221
Wells Fargo Bank has drive thru tellers lanes, so you don't have to go in. ♥️
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April 2023 by Staci Winter
The gals that work the drive up windows are fantastic. Always cheerful and pleasant to speak with. Shout out to Tracy and Narissa for their time and consideration with my special requests!
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November 2022 by jeff n.
The team at this branch was very friendly and helpful. I originally went to the branch on Argyle Forest and was told to sit and wait until they found out if someone was available to assist with a wire transfer. After some time I was told no one would be able to assist because it would take over 30 minutes to complete. I had the routing, account and dollar amount. At no time has it ever taken 30 minutes for a simple wire transfer. I was also told not to bother coming back the next day (not in those exact words) because they were booked. I went to this Orange Park branch and even though no bankers were immediately available the branch manager came out to help with the transfer. It actually took more time for me to pull out my ID and bank card than it did for him to complete the transfer. He entered the information, had me double check it and that was it. He printed out a copy of the transaction and I was on my way. Very pleased with this branch. It was my first time visiting. Another's experience may vary but I would return based on this encounter.
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February 2022 by Crystal Johnson
This location is always efficient and willing to help!
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December 2021 by BEtta BREEder
If I could give a 0 I would. Closed down my account for no reason after being a member for 6 years. Explanation “ It’s in the contract all we can say is business decision” I have thousands of dollars on hold. No one to help.
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October 2021 by Staynk Dog
Had to have a check endorsed by this location and it was a major headache. Talked to several people and got several different answers, while I know the right answer and tried to explain. Had to take off work to go into the branch and get the job done after my wife was told they could not do the exact same thing upon her visit.
