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January 2024 by Carlo Garcia
I've got to say for the size of the operation. The entire experience left me with my jaw wide open! The associates that were there made sure I was tested with the utmost respect and attentiveness when I visited. The manager on duty Josh was very hands on and knowledgeable. He and every employee there honestly needs a raise for the work they do!
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January 2024 by Rishabh Goel
Great and simple place . Nice staff .
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January 2024 by Steven John Harris
An easy experience. My sister had an appointment and we picked up our vehicle on time. The staff was friendly and we were in and out within 15 m8nutes.We rented a Jeep Gladiator to have a vehicle while our Nissan Rogue was in the shop for repairs.Our mechanic was quick, so after picking up our own car, we returned the jeep the next morning. Check-in took about 10 minutes and we were back on our way. I was very impressed by their efficiency.
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December 2023 by john a bardenhagen jr
Claimed damage one week after returnNOT trustworthy. Stay away
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November 2023 by Rebecka Howell
One of my favorite locations to go to as I rent rental cars all the time through enterprise. I recently been in a rental for a couple months now waiting for my car to be repaired. The branch manager Josh has always been helpful and had great customer service during my recent and current car rental experience! Josh went above and beyond to ensure my satisfaction. Clear communication, transparency, and a genuine commitment to resolving concern. Great customer service is hard to find these days but josh has shown that there still is good customer service people out there.
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November 2023 by David Himes
We had a really great experience with our rental from this location. The manager was friendly, upfront, and processed everything quickly. This was an insurance rental and they were the only local enterprise that had a vehicle for me. I'm very pleased with their service.
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October 2023 by Michele Devine
Enterprise model simply does not work. They have terrible customer service, no one to contact besides the very novice office staff. They frequently do not have cars available - they do not tell you about the upcharges- they did not have a tank of gas and then when all is said and done they did not have a sunpass (Florida tools) on the car so charged me for the toll and then a fee that was more than the toll. It is a monopoly that is hard to move away from and they know it. They have no reason to improve.
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September 2023 by Arun Kumar Narayanaswami
I booked a mid size car to be picked at 1:00 PM.When I reached there at 2:45 PM, there were no mid size cars available. I was asked to choose between a Nissan Versa or a Hyundai Accent - both a small cars. The Accent also smelled like cigarettes.This is the second time this has happened to me. Last time I booked a full size sedan but was given a Toyota Corolla.Never booking here again.
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September 2023 by Kayla Szima
What a great experience! Joshua was friendly, kind, and accommodating. I will never rent from another company moving forward. Thanks again, Joshua!
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September 2023 by Samantha Street
I would highly recommend the Oldsmar location. They are a great group and very personable which goes a long way. I have always received fast service as well.
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August 2023 by Candice Burton
This is an incredibly dishonest establishment. Upon our initial visit, the girl lied to my husband about the optional insurance being covered by the at-fault driver's agency. When we called because we were charged in excess of $300 the manager refused to credit the fraudulent charges back. The girl only ever informed my husband of a $50 hold on his credit card and assured him that the rest of the rental was covered. The manager insinuated that my husband was dumb for not realizing what he was signing - even though he ASKED the girl more than once to confirm. Second, the FIRST car that was loaned to us, they requested to be returned the NEXT day because they had SOLD it. Who loans out a vehicle and doesn't know that it's for sale? That's just poor inventory management. This was extremely inconvenient as we have three kids and need to do after-school pickup. I had to leave early so that the car could be returned.... mind you this location is 22 miles from our house. Third, they put him into another vehicle, but the interior was filthy and my husband discovered the next day that the brake fluid was nearly empty. He was prompted to look because the brake light came on. He filled the reservoir himself but if anything had happened then this location would have been 100% liable for providing a rental without proper maintenance or care. Do yourself a favor and DO NOT trust your money to the people or your life to any of the vehicles from this location.
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August 2023 by jon weitz
Brook, Cole, and Josh provided top notch professional service! Definitely recommend this team for your rental needs!
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August 2023 by Jon Lauterbach
Very friendly and accommodating. The manager (I think) was super nice and obviously a hard worker.
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July 2023 by Justin Haley
Poor customer service , they don’t even let you know that they have no cars available at this location & have to grab one from the other site. Gave me excuses saying all the cars on the lot need oil changes LOL. Waited here for atleast over an hour after I booked my reservation on line day prior . No vehicle available & beat around the bush if you don’t like rude employees & your time wasted do not come here !
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May 2023 by Marisa Luchetta
I want to give Joshua at the Oldsmar location a huge shout out! He was professional and helped me resolved my situation with the insurance company with such ease and kindness! The service he delivered is unheard of in today’s environment. I’m very appreciative of his efforts and willingness to go the extra mile for me. Thank you, Joshua! Keep up the good work. We need more professionals like you.
