“Very satisfied with experience I got at this store. My phone broke and the rep was able to get a replacement very fast and helped me set up the phone and get my information fast. The rep was very kind in helping me setup the phone and guiding me through the process of getting the phone back working. Overall great experience and highly recommended this store.”
“I've had a few problems understand my new S21FE phone. Chris has always be very helpful. He clearly answer's all my questions. I highly recommend him to anyone! Thanks, Chris.”
“Awesome people at this Verizon location. Mark was extremely knowledgeable and helped show me where I was wasting money and where I could take advantage of more features I didn’t know I had.”
“Tori and Dee are wonderful! They have great listening and customer service skills!After a bad experience at the NW 110th Avenue store where the phone had been jerked out of my hand before i could even explain what the issue was and I had been called a liar, and treated like an idiot, I went back to the Silver Springs Blvd store even though its a 45 minute drive.I explained that my keyboard had been crashing, that the browser had been crashing and that I had suddenly found under the blue messages (which I never use), that somehow I had 3 contacts there. 2 email contacts from someone from 10 years ago and one phone contact from a landline phone call that I had made almost 2 years ago, in another city, before I got my phone!Customer care suggested that I get a new sim card because it sounded like I had been hacked.So, Tori agreed.When I told her I had clicked on an ad for bed bath & beyond, but I backed out of it because it didn't lead to their site and Reddit said it was malware, she suggested I get a newer phone and I agreed.Hubby got us both new phones.I will never go to the 110th ave store again.And Dee was great with another customer who had had his plan switched at another store. He had been to several locations trying to get someone to fix the situation.Dee got it fixed for him.Tori and Dee make a great team! Give them raises!”
“They were so courteous and gives such good advice I loved talking to the gentleman there he gave me such good advice Mr.Sylvester was his name and the other employees were Also so helpful I love there personality and how helpful they were!!!”
“Juan Torres has re established my faith in AT&T after a king thy series of extremely frustrating interactions w your remote customer service team. He is a valuable employee for you and you’re lucky to have him.”
“Charelys was absolutely amazing! My son got his phone stolen at school and I needed something cheap to be able to communicate with him while we dealt with the situation. She contacted multiple stores and got one shipped down here. She really went above and beyond! You can tell she really cares about helping her customers and does such an amazing job. I hope your leadership knows just how amazing of a job you’re doing ⭐️⭐️⭐️⭐️⭐️”
“Great experience, repair was fast and very we reasonably priced. Being a small business owner myself I'd much rather support another local business owner than the chain stores. Glad I made that decision and I'll be referring Sam to others.”
“Had a problem with our iPhone today and went to the Ocala Maricamp store for help. I was promptly greeted by Stephen ( store Manager), Matt and Elias ( sales Reps) to which they immediately begin with the troubleshooting. I was very impressed how all three worked together to keep us satisfied and comfortable to remedy the problem.I would definitely return to this store for all future purchases and service. Keep up the positive and friendly atmosphere!!!Dave H.”
“They tried to help me, but unfortunately, I have a Note 10 plus, and apparently, I can't get the Cricket hotspot with my phone.Crazy right??? I'm going to have to purchase a separate, portable hotspot to connect all my other devices.”
“Came in there looking into getting a new phone and possibly an apple watch and Phil was absolutely amazing, not only did he help me save money up front but also on my monthly bill, he wasted no time and got straight to the point, and was also very patient at the same time, 10/10 highly recommend.”
“Sharon and Jarvis were great representatives. They made it so stress-free to switch my provider. I couldn't stop singing the praises and thanking Jesus. I got a great deal for two lines. AMAZING!”
“This T Mobile location is a corporate store and my experience was the best. The staff made sure I was completely satisfied with my concerns. Unlike the store located on East Silver Springs Blvd where the customer service is the worst once you purchase anything there.”
“Excellent customer service from store manager Nick! He resolved my phone issue within minutes and was also able to save us a few dollars on our monthly bill. Highly recommend visiting this location when you have phone needs.”
“Everybody I came in contact with at the Corp. store in the mall, Have been just wonderful! all of them!. Every one of them is a very helpful considerate and conscientious”
“Store employee, Kailyn, helped me get my 4 lines. She gave me exceptional customer service. She went above and beyond. Someone should give her a raise. She was friendly, patient and helpful. There was a miscommunication on international calls but it was prob on my part. So when I called back Conner was helpful as well and is forwarding my message to the manager to assist me further. All employees who work there, are extremely friendly and helpful. I highly recommend the t-mobile store at the Paddock Mall in Ocala. You won't be disappointed and will feel cared for.”
“This is a fantastic place offering a much needed service in Ocala. If you need a phone/tablet etc and do not wish to spend a $1000 on a flagship phone this is the place. Bought a Note 9 for my 15 year old daughter for less than $200!! It look and operates like brand new. The staff was very helpful and pleasant. Can't recommend them enough.”
10AM - 9PM
3100 SW College Rd SPACE 83, Ocala
Mobile Phones
“Talk about immediate gratification this is it. If your Cricket phone goes on the blink just take it here. They can upgrade for small fee rather than wait for warranty service. Edwin is a real pro and can ready the phone in record time at an unbeatable price.”
“Barbara is incredible! On more than one occasion she has assisted us with our plans by handling all the communication with the call center. What would have taken us hours to resolve she was able to resolve in record time. She understood the mix up with our plans almost immediately and resolved them efficiently and effectively.”
“Everyone was so nice. I got what I wanted. They even went the extra mile and worked with me on getting everything transferred from my old phone. The service has been wonderful. And I think I will stay with Cricket.”
“There. Helped me right away and ordered new phones and had me on my way in less than a half hour great service I would go in Verizon store and be in there two hours hated it thanks for understanding my time is important to me”
“I purchased a cellphone for my husband and the owner was especially helpful. The next day I went back for some help for something I didn't understand in the phones directions. He took the time to explain how to do it and answered any other questions I had about the phone. I was very happy with the service and would recommend this business to anyone.”
“The customer service is awesome Big AL was awesome he helped me and my husband with our phone needs will definitely be back to upgrade my husband phone real soon”
“Very nice disposition I like the lady working here. She was very patient while I was being forgetful never felt like she was rushing me. Every cricket store should have her attitude I appreciate it.”
“Every t-mobile store needs a Danny! This gentleman was the very idea of what great customer service should be like he even went out of his way to make a bad customer experience from another t-mobile store into a great one he redeem my faith in what great service should be like this young man and his coworkers were knowledgeable in the services and products he took his time to fix another stores mistakes his team Jaime and Nilly were there to help fix the problem as well this store his a great team that works together to get the job done. I was truly amazed and restored my faith in great service.”
“Thank you, Barbara!Not only was this store the only one to answer the phone, but my question was answered and even explained in full by the nice lady, Barbara, who answered the phone.Awesomesauce.”
“Needed to have 2 phones upgraded so I called the store to see if they were in stock and spoke with Ava? I think. Went in and the district manager actually happened to be in the store and she helped me. Great service from both of them. Think they have a very difficult job but they handled themselves great! Very happy with my service there.”
9AM - 7PM
9590 SW State Rd 200 #1, Ocala
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“Been going here for years. Love the staff and the phone service. Have recommended many people go here for customer service excellence and great coverage at a great price!!”
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“Got new phones last the rep was helpful in getting us into new devices. Need assistance resetting my password the rep is going contact in order to resolve this. But great assistance overall.”