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August 2024 by Daniella Vieira
I found my experience to be very shady and misleading. We went for help buying a new device to an existing line. We spent almost an hour there because they said we would save money on the monthly plans if they could change some things around and if we did a trade in deal. I asked several times, what the costs are. They kept saying "no upfront" cost. At the end when it was time to deliver the device, they said oh you do have to pay tax on the device's full price (even though it was a trade in transaction) oh and you have to pay us a $40 "set up" fee. My dad needed a phone for work immediately, so we just paid the fees. They had also ensured us that we had 30 days to return the device if he didn't like it for a full refund. Again this was misleading, because when my dad returned the phone they charged a $50 return fee and refused to refund the 40 set up fee. So we paid them $100 for the privilige of sitting there for an hour while they mislead us. Call Verizon instead. In the end, I bought my dad a device on amazon and we activated it for free with Verizon's 1800 number. The store had also told me that it is impossible to activate a new device yourself. Which turned out to be a lie, since I succesfully did so over the phone very quickly with Verizon support.
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August 2024 by Amelia P.
Staff wasn’t as helpful as we would’ve liked but the store was clean I guess lol, in the end we did figure out what we needed there so that’s why this place is a 4/5 stars for me :)
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July 2024 by Bryan G.
DONOT DO BUSINESS WITH! Extremely predatory. Went into this location to upgrade two devices and they tacked on two extra fees without my approval, Hotspot Fees and extra insurance. I never authorized this EVER! I have spent hours on the phone with corporate to get this fixed! Hours of my day that I should be working instead wasting it over their fraud. They should be reported. Stay away from this location friends. It will be more hassle then it is worth.
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May 2024 by Jacquelyn Wright
The man had so much Patience...Great service. Had a problem with my hearing aids connecting
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April 2024 by Donald Clinton
Understaffed, inexperienced and nonchalant. Try somewhere else. They don't even acknowledge you are there.
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April 2024 by Soula Velliotis
The gentleman named Ervin provided me with excellent customer service!
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April 2024 by Cari Lesli
Where do I start? I feel I was conned in December by a female employee in this store. Without going into the boring detail, she convinced me that my problem of not being able to pay my bill when I was traveling, would be resolved if I set added a mobile service to the account, so even though it was going to cost me an additional $25 per month, for ease I thought it was worth it so I didn’t lose my home wifi service when traveling. She set up the auto pay in store for me and assured me when I left that everything was sorted and my bill would be paid automatically every month so I wouldn’t lose any service.That proved not to be the case, and every month since I have lost my wifi at home, when traveling. As before, when I would log into my account it wouldn’t accept my info and I couldn’t pay, so I always had to contact the International number and pay an extra $10 for the privilege. The bill also has gone up every month, and has been $40 extra per month, after adding my mobile.Now at home in Florida I just had a reminder text to pay my bill and it’s increased another $40, so now costing me $177 for home wifi and one mobile number. Outrageous. I called the store as I can’t get there, and asked to speak to the Manager who was off. The male employee said he could take a look at it with me though I would need to go in. I explained why I couldn’t and he proceeded to tell me he couldn’t help me if I didn’t. I became frustrated because I can’t get in. He told me he has a solution, then proceeded to tell me to go in again. I became more frustrated and he again said he had a solution, so I frustratingly said if you have a solution why don’t you tell me what it is instead of keeping tell me I need to go in and he put the phone down. I called back and he wouldn’t answer. Despicable service. I shall call the manager, Curtis I understand, on Monday and hope to get a resolution to this problem, or Verizon and I shall be parting company.
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March 2024 by Duane Sands
Up graded phones to S24. Good trade in prices.
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November 2023 by Rachel Caudill
Worst store ever! Only one employee working and then they tell you they can’t print your bill. Worst customer service ever!!
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November 2023 by Gail Bessette
Excellent service from Erwin. Very knowledgeable, professional, and accepting of our Vermont sense of humor. He assisted both myself and my significant other setting up new phones and a new plan for Gary. We were all done within a few hours. Great service!
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October 2023 by Sunny isles
Wait time is horrible....I had no service at all and ended up buying a phone which took over 2 hrs. They try to upsell everything....and make it look nice in one package....their phone cases are mediocre, please don't get any extra charging asessories from them, its not from the manufacturer of the phone but generic stuff. They come across nice but it's fake...they just want your money. I will never go back there. More importantly, do not buy the pure gear screen protector warranty...it does not work.
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October 2023 by Sandra R
Terrible service
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October 2023 by James Stockman
Good experience.
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October 2023 by J E
Curtis is the best wireless manager I have ever dealt with. Super helpful and I will always go back. He has set up several business accounts for me on multiple occasions. He has also activated 7 lines for myself and family.He definitely needs a promotion as he has earned every bit of itIf you want quality service and professional help, ask for Curtis at this location.You won't be disappointed.A+++
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October 2023 by Jo Malone
A good friend of mine worked here for years and as such I would go there to see him to get my new phones and accessories. Since he has left the place has taken somewhat of a dive in terms of customer service. This past visit was due to a series of unforeseen circumstances surrounding my 2nd iPhone 12 that I received not but 12 hours before heading to this store. While I will say that I was impressed with the speed the the service I received (the last time I was at this store I spend almost 4 hours here and when I left my phone still wasn’t properly activated which lead to a 3 hour call to Verizon to handle it) I opted for an iPhone15 which they happened to have the blue in stock (it said they didn’t online) the set up was easy enough and the staff member was friendly and knowledgeable but my main issue and biggest problem is the accessories I was sold. The $60 screen protector was absolute garbage and NOT compatible with my touchscreen so much so I thought it was the phone and was ready to return it until it basically fell off my screen the next day. And today the charger that I was sold (which wasn’t even presented as an option to me) is no longer “compatible” according to the pop up on my iPhone screen. The cost for the charger was $36. I got a message from the store about upgrading and an offer for a tablet or a watch to which I replied about the screen issues and never heard a word in response to that. I’m still unsure what to do about the $95 in accessories that are useless to me after not even a week of owning the phone…which have subsequently left me without a way to charge my device. I usually go through apple to get my devices, it’s far more cost effective and far less of a hassle but this case I needed a phone immediately and had little other choice.
