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February 2024 by Cookie M
Overall I had a great experience and customer service from this location. Upon entering each staff member greeted me and ask if I was being helped. Alberto assisted me and asked thorough questions to find the best resolution for my needs. He provided exceptional service. I was in and out and have been to this location several times without any major issues. Nothing compared to the terrible experience and customer service I received from Richard over at Firestone in Hialeah across from Westland Mall.
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January 2024 by irem yerlikaya
Great service good care , thank you Alberto
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January 2024 by Alexandrea Holder
Great service today from Ryan and the guys in the garage. They got my brakes changed and even helped reattach my splash guard that had started sagging.
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January 2024 by jo wii
Very curtious and professional treatment. I felt very informed of all the issues that were recommended...Thank you for that Al .After diagnostic test of $90.99I Declined work due to Very expensive parts and labor. Will stick to only purchasing tires at firestone.
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January 2024 by Annie Valencia
Spent over two hours waiting for an alignment, questionable etiquette when dealing with customers, plus ‘scheduling issues.’
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December 2023 by Tiffany Brown
My visit is always pleasant when I get my car serviced with the team. They listen to your concerns and share more information than what you ask for which helps in making your final decision.
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December 2023 by Beverly Oviedo
The worse experience, terrible careless customer service. I believed they messed up my pan oil and never contacted me with the quote promised. Very disappointed and I will reach corporate!
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November 2023 by C R
Had a great experience at the Firestone in North Miami Beach this morning. Needed a new battery for my SUV, and Tony Sullivan was very helpful, professional, knowledgeable, and kind. Everything was easy, from installing it myself in the parking lot (which I wanted to do) to giving them the old battery, etc. Was out of there in about 30 minutes. Thanks very much Tony and Firestone Complete Auto Care!
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November 2023 by Lessia Merino
While I appreciate Firestone's service, I've encountered delays, multiple visits for a basic oil change, and was overcharged. In my experience, prioritizing trust is crucial; however, it's important for others to be aware that, in my opinion, the service may not meet the highest standards.
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October 2023 by Mario Hernandez
I highly recommend this location. Tony was really helpful and efficient. Thank you
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September 2023 by Lacresha Broadhurst
**Update - Received a call from Clavell (not sure of the spelling, sorry) asking about the car. Advised to bring the car back to see what he could do. The locking lugs were removed and the old ones installed. Still don't know what happened, but glad it has been resolved. ** Bought 4 tires for my daughter's car last year with a warranty. While off to college, she had no issues but did not get the free rotations offered. I went to get her an oil change at Jiffy Lube and was offered a rotation. But they were unable to because someone at Firestone, upon changing her tires, had also changed out her locking lugnuts without our knowledge. Had she had a flat or anything, she would NOT have been able to remove the tire. Took the car back to Firestone, where they told me that they didn't do it. WHO ELSE WOULD HAVE?!? And that they could take them off and put the old ones back on if I got an alignment. What?!? After 30 minutes of waiting, they told me they COULDN'T take the locking lugs off and I had to take it to the manufacturer to have them taken off and then I could bring the car back to them. Why would I do that?!? Someone at Firestone changed them out to make sure I had no choice but to come back there if anything happened. It just took too long for me to bring the car back and now everybody is playing dumb and passing the blame. How dare you operate a business like this? Jiffy Lube's associate said that tire shops do it regularly. WHO IS RESPONSIBLE FOR THIS?!? AND WHO IS GOING TO GET THESE LOCKING LUGS OFF THIS CAR?!?
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September 2023 by Julie L Dull
I’ve been going to this Firestone for years, and I always get great service. The staff are knowledgeable and friendly, and they are transparent about pricing and timing. Al and Tony are great! I always know that my problems will be fixed at Firestone!
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September 2023 by Stephanie F
The service here is amazing! The guy Ryan at the desk is super nice and friendly. It takes a while to get your car back, but it's all worth it in the end!
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September 2023 by Robert Chavez
Tony the manager was extremely helpful in accommodating me without an appointment on the same day.
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August 2023 by Joel
Honest service on this visit. I thought it was time for brakes, so I had them check and measure the padding, and to my surprise, it wasn't time to change the pads. Thanks, Firestone.