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July 2024 by Tobias Mott
The pharmacy sucks......that being said, it's not the people working in the pharmacy they're so bad, it's simply in the fact that they are so overwhelmed and understaffed. They can't even find help in that store. CVS corporate should be doing something about it to help them bring in people. They normally only have one person working the floor maybe two. And in the pharmacy they're so damn busy because it's the only one in this county! Again I really think CVS corporate needs to help this branch out! Update, the pharmacy really needs #CVSMANGMENT to look at the pharmacy. Was told my prescription would be ready in 20 minutes, came back in 20 minutes just to be told, " she will have it done in 15 minutes!!!! WTH!! The way people have to come in and beg for their meds so so humiliating!!!
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February 2024 by Sharah Frierson
The aisles were neat and easy to access. The store was very clean. I liked that there was a self-checkout available near the cash register. The only thing I found dissatisfactory was the prices for the items I was looking for. Definitely, I will need to look at the coupons next time. Otherwise, I like coming to this store.
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January 2024 by Corona
Very knowledgeable pharmacy!
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January 2024 by BRAXTON HOPE
Terrible pharmacy. I was instructed by my doctor to call cvs pharmacy immediately to confirm 3 things.1They had received the orders.2They had prescriptions in stock.3They would be filled before closing.Called poked buttons, transfered to pharmacy, someone answered and put me on hold for 30 seconds, then was disconnected. On a landline, you can tell when someone puts a phone back in the cradle because of the rattling clunk. I called again after a few minutes, thinking it was a simple mistake. When the pharmacy answered, an ominous clunk was heard as soon as the call was picked up. Immediately, i called a third time and was greeted with the same clunk of a phone being picked up and immediately hung up.But wait, it gets worse.Me being me, i called cvs again and worked my way threw button pushing question answering he**, got lucky and was connected with someone in the front of the store. I was very aggressive and got the person to carry the phone to the pharmacy without putting me on hold.Talked with pharmacist who was constantly trying to put me on hold. Told her my position. She confirmed cvs had received prescriptions, had them in stock and told me they would be ready at 2pm. I stressed the importance of an accurate time of being ready b/c i had to get someone else to pick up.Low and behold, my mother showed up at scheduled time and waited for an hour and 15 minutes.Why can't people do their jobs. Why cant people be polite. Why can't people schedule themselves accurately. Enough ranting, would have been better driving to a private/non chain pharmacy 40 miles away.
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January 2024 by M M
I LOVE coming to Monticello Fl To this CVS, Great Ppl n I LOVE the Location?
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February 2023 by Jan Kesler
They were very helpful in finding what I needed. They didn't have one thing I wanted but they did check other CVS that did have it.
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November 2022 by Jonathan Weir
Was immediately insulted by staff upon entry, employee then insulted me to other customers, and again as I left. I did not say a word, that was why they insulted me. I deal with multiple mental health conditions from my time in the military, and in prone to panic and anxiety attacks when in public by myself, this is exacerbated but not only being made the center of attention, but the center of insult by the staff of one of the few pharmacies in this area that I have access to. I am unable to leave the house most days due to my physical and mental health, thank you for this wonderful experience today, only two stars due to location and ease of access.
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October 2022 by Ella Marsella
I wish I had read the reviews on how bad the pharmacy is so I wouldn't have wasted time making an appointment to get vaccinations. I showed up early at my appointment time, clicked the check-in link in the text message, and spoke to a woman at the pharmacy counter. She said someone would be with me in a minute. I waited for 15 minutes, and still no one showed up with shots. No one followed up with me as I stood there watching 2 women help person after person in the drive-thru. If the pharmacy is understaffed and incapable of handling the drive-thru AND vaccinations, then don't offer vaccination appointments. The purpose of an appointment is for both people to show up at the same time, so no one wastes their time waiting on the other person.
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August 2022 by Juanita Miller
I had trouble locating an item and Lawrence was so very helpful and kind
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August 2022 by Brittney “Bee” Lyncker
worst cvs i’ve ever been to. good luck ever getting in touch with anyone besides the pharmacy over phone and i’ve waited at the desk for over 10 minutes before trying to find someone to check me out. if you live in Monticello i would recommend just taking the drive to Tallahassee to avoid even dealing with their trashy service.
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January 2022 by Brittney “Loser Unit Alpha” Lyncker
worst cvs i’ve ever been to. good luck ever getting in touch with anyone besides the pharmacy over phone and i’ve waited at the desk for over 10 minutes before trying to find someone to check me out. if you live in Monticello i would recommend just taking the drive to Tallahassee to avoid even dealing with their trashy service.
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October 2020 by d h
Went to find a few items in your store a couple weeks ago.I was trying to purchase eye drops and noticed they were expired!!!!I also noticed that their shelves were dirty and full of dust.This store is disgusting!You would think a pharmacy would be clean and keep their stuff up to date.
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October 2020 by Steven Nazaruk
My wife & I appreciated the professional service from Coleman in the pharmacy this weekend when we went in together for our FLU Shots. Thanks CVS & Coleman for the fast service. We understand Coleman was filling in as he's from Tallahassee.
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April 2020 by James McVeigh
Banker hours
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April 2020 by Shayndel Shofar
Great staff always ready to help. Good selection .
