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January 2024 by Raul Hernández
I had the pleasure of being assisted by HABIB, and I must say their level of service was truly exceptional. From the moment I entered the store, he greeted me with a warm and friendly demeanor.Habib demonstrated an impressive knowledge of T-Mobile's products and services. he took the time to listen to my needs and provided thorough explanations, ensuring that I had a clear understanding of the options available.My experience at the T-Mobile store was elevated by the outstanding service provided by him. he truly exemplifies what excellent customer service looks like, and I am grateful for the positive experience. Kudos to T-Mobile for having such dedicated and customer-focused individuals on their team.
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January 2024 by jose luis pulgar
When I am going to give an opinion I try to be as transparent as possible and in this case I am going to refer to the t mobil in surfside as the best because they always welcome you with a big smile and their representatives do their best to provide you with a solution, this makes it a very special store. This is how I see it, as I always visit this store, it is my favorite because they give you fair treatment, especially Ilana, Enmanuel and Habid for all these details above and for the good disposition of their employees... I always recommend this store
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January 2024 by Nazariy Klymchuk
Lying useless employees, nasty store manager on duty Ilana . If you want to ruin your perception of t mobile forever that’s a store to go. Very sad that T Mobile doesn’t care about their own loyal customers….
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January 2024 by Kenny Bernstein
Is this anyway to run a cell phone store? (12/28/2023) I called Surfside T Mobile: "Do you have Samsung Flip 5s in stock?"The woman (manager) who answered said "Yes". So an hour and a half later, I walk into to a store void of customers, but with three of the four employees present (lady manager and two men) arguing aloud right in front of me. As the loud arguing continued, I asked a pleasant sales girl, not involved in the argument, to show me the Samsung Flip 5. We walked over to the display and the Flip5 on display was dirty and not working, and the screen was bubbling like a bad car window tint job. (The first thing you are taught in store merchandising is... It is all about the presentation! HAHA.)It gets even worse... because I definitely wanted a Flip5, I said"Even though this looks horrible, I will buy one, just not this one. (giggles)" The sales girl replied "I have to check if we have it in stock." I said "Oh I called, and the manager lady said you have Flip 5s in stock." Turned out the manager lady had just said to me on the phone "Yes we have them." without even checking (so lazy). There were NONE. When I complained directly to the manager lady, she shrugged me off and said " We don't hold phones, we could of sold it." My thought...four employees in an empty store would remember if they just sold a Flip5 in the past hour and1/2.In conclusion: Employees arguing in front of a customer, Laziness, Dirty Merchandising Display, Lying to cover up horrible customer service.
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December 2023 by Casandra Guillen
Kendra at the Surfside Team Mobile store is "Outstanding" !!! She efficiently and courteously transferred all the data from my old phone to the new phone without delay or hesitation. Kendra is very kind, professional, and very knowledgeable. Kendra delivered the Wow! She is a Super Star ?
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November 2023 by Mike
0 stars - Pathetic This goes to T-Mobile Corporate.. go to AT&T Verizon or anywhere else.. after 7 times with customer service I needed Yalena Delarosa deleted on my caller ID.. T- says I have to change my number.. they could not fix... wow the technology they have..Poor and pathetic.. AT&T is soo much faster and no disconnects in Miami Beach- T-mobile is horrible
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October 2023 by P I
team worked there on Saturday 9/30 evening around 5 pm - the laziest people i've seen in my life. Manager is useless and rude. Please do not go there or teach your staff how to help customers if they are in a need. How can you be so indifferent human beings.... shame on youhope corporate is reading this and will be able to take some actions.
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October 2023 by Balek milben Milben
I would give zero stars if I could. I dropped off a wifi router from them after my service was finished, and a few months later I got a call from them that I owe $250.00 for not returning the wifi router. I spoke to many reps for hours throughout multiple different phone calls and their conclusion was that the router was never scanned in so I had to pay them the $250 fee for a router I had returned, horrible store/company dishonest, and they threaten to send to collections if the invoice is not paid. I would stay far away.
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October 2023 by Yehoo E.
Don't come to this store!!!They don't have a clue about their products!!!As a tourist- I bout a pre paid sim.They offer me to add additional $15 to have the ability to dial overseas.I came home and found that i couldn't dial overseas!The day after, i went back to the store.what you think they told me ?We're sorry!!! And the fact that I spent more than $100 in using international sim?- We are sorry!We can't even refund you for the service that you promised you and didn't provide you...just-we are sorry!That's not a serious company- that's company that are stealing your money!
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August 2023 by Dee
today, 7/25/23 at 2:40pm I entered the store and was "helped" by a very rude, disrespectful employee. It was a guy and had no care in the world about customer service. I know it's hard finding staff but he isn't fit for a retail job. I don't have his name but you can check who was working. I wouldn't hire him as a Walmart greeter. Horrible attitude. It was 3 employees a lady, a guy with a handicap and then the rude guy.
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July 2023 by Dianna H.
today, 7/25/23 at 2:40pm at the t-mobile on Harding. I entered the store and was "helped" by a very rude, disrespectful employee. It was a guy and had absolutely no care in the world about customer service. I know it's hard finding staff but he isn't fit for a retail job. I don't have his name but you can check who was working. I wouldn't hire him as a Walmart greeter. Horrible attitude. It was 3 employees a lady, a guy with a handicap and then the rude guy. I will never visit this store again and now i see why its always empty. no CUSTOMER SERVICE AT ALL!!
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June 2023 by Jorge X
Nayeliz was a big help!! Very professional, took her time to help me and my wife, definitely deserves a raise!!!
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June 2023 by Rochelle Weinkranz
Agnely , a worker at your store was so helpful and pinpointed the problem with my phone right away. I had been having problems getting phone calls and making calls out for many weeks. I had come to your store many times for help to try to fix the problem. They said they fixed the problem each time I came but the problem persisted and I did not have correct use of my phone . To day I came in very desperate and upset about no one being able to help me fix the problem. Agnely spotted the problem right away as a old and faulty sim card. She changed the sim card and the problem is corrected. You and I am blessed to have someone like Agnely, whose knowledge, skill, honesty and care made the difference to enable me to use my phone and make and receive calls. People like Agnely are indispensable and a blessing to help your business be successful. I think she should be aknowledged rewarded for her skill, knowledge care and honesty and so nice, respectful and pleasant.SincerelyGenia Rachel Weinkranz
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June 2023 by Dina
Worst experience they said you have to call 611 to get help. Don’t hire lazy workers that can’t do there job efficiently.
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June 2023 by David Humphreys
This group of courteous people, always looking to help, all my cell phone related issues, are taken care, ask for Karla Caceres
