-
June 2024 by Bill Knaffl
Not all auto parts places are the same but I was surprised that they were open late and had such a great attitude even towards closing!
Really appreciated the help and I was happy to get home fix my daughter's car so she could get on the road!
Will return!
-
June 2024 by Cailin Hanrahan
Marty helped me find & install a new battery today really quick. Great customer service, super helpful!!
-
May 2024 by Kenny Brown
Great job
-
May 2024 by Tom Oaks
Marty helped me find the right battery for my car, and even cleaned the terminals. Great customer service!
-
March 2024 by Iohannis Di Medici
Unhelpful.
-
March 2024 by Lenny Sparkman
Very nice and helpful
-
March 2024 by brad s
Dropped off some parts to be machined at 10:30 in the morning when I got there at just before 4:00 they still were not done had to wait around 45 minutes
-
March 2024 by Bryce Lenstrom
Marty was a huge help, came with a part number and had the wrong one. Even when i sent someone to grab it for me that had no idea what it was, he still was able to help get us the right part. Will be returning here for more parts. 10/10
-
February 2024 by rex morris
Very good
-
February 2024 by Gabriel
Contact them to change a battery.
Made it there on a Saturday night (way before close..)
'' Sorry sir, can't change the battery on that type of car'' .. I literally called before.. Not driving anything fancy or crazy...
I guess that you need to go when the real ''professionals'' are working if you want them to change your battery.
-
February 2024 by mark wilson
Parts are the exact fit for my vehicle which made installation easy!
-
January 2024 by Reese Shafer
My father called yesterday to ask if this establishment would be able to help me change my battery (he gave them my make and model of my car) and he was told that they could help me so he bought the battery in Advance. When I spoke to Meredith over the phone this morning she was quite rude. Then I brought my car there and showed the receipt and she said she needed to look at my car first. After looking at my car for 2 seconds she tells me she can’t change my battery because of where it’s located. (Even though yesterday when my father called they said they could change the battery on the make and model of my car.) Meredith told me she couldn’t get the battery out without removing my whole fan compartment in front of my battery. I proceeded to call my father and He spoke with Meredith. He told her He watched 3-4 videos on people changing it. She just had to unscrew the screw and pull it forward and it would come out. She wouldn’t need to remove anything else from my engine. Meredith proceeded to say “I KNOW HOW TO CHANGE A BATTERY I JUST DON’T HAVE THE TIME”. By the way, there was 6 employees in the store and only me and one other customer that was checking out. Meredith kept repeating “I don’t have time for that, I just don’t have the time” and then just stares off into space. wow great customer service!! Then I ask to get the battery since we have already paid for it, then I asked if I could borrow tools so I could try and do it myself by watching a video. Meredith (reluctantly) gave me their toolbox and I proceeded with trying to change the battery myself in front of their store. By this time I WAS THE ONLY CUSTOMER IN THE STORE and like I said before there was at least 5-6 employees standing up by the register. No one offered to help. While I’m struggling to change my battery (because I’m a short person, literally under 5 foot tall less than 100 lbs) the nice gentleman that was in the store with me about 10 minutes prior came over to me asking if I needed help. He had heard Meredith tell me that She doesn’t have the time to help me. He thought that was rude and unreasonable. He helped me lift and change my battery while ALL the employees inside stood and watched out the window. It really shows a business’s work ethic when none of the employees come out to help and a CUSTOMER offers to help me. The gentleman was able to help me change my battery within 5 minutes. During that time my father had called the store to speak with the manager to see if someone else could help me besides Meredith. He was told Meredith is the Manager (nice to know this crappy customer service and work ethic is coming from the manager ?) and rudely told my father that no one could help me because it would take too long. Clearly nobody wanted to do their job this morning. My battery was replaced within 5 minutes with the help of the nice gentleman (who was a customer) so it clearly wouldn’t have taken too long with the help of an employee who “KNOWS HOW TO CHANGE A BATTERY”. I returned their tool cart (which weighed about half the size of me, so all the employees just watched me struggle to bring the cart back in the building) and I said Thank you for all your help today. All of the employees who hadn’t moved from their spots this entire time said have a nice day ma’am very sarcastically. Don’t be mad at me that “YOU DON’T HAVE TIME TO DO YOUR JOB?” My father and I were VERY disappointed with this store today and I hope the next young girl that comes in there asking for help they will actually take the 5 minutes of their time to help her.
-
January 2024 by Morgan Bruce
I had to order a part, for my 2020 Nissan Altima that nobody else had not AutoZone or advanced, which is my preferred place to get my auto parts.. they were able to get it for me the next morning and I ordered it around 3:00 in the afternoon. Didn't have to pay for it until I picked it up either. My coupon for joining the O'Reilly texting thing expired way too fast so I've lost a total of $15 in coupons and I have my fair share of shopping at O'Reilly's. Maybe you could come up with something so that they don't expire for at least 30 days that would be awesome. I would definitely recommend this O'Reilly's
-
January 2024 by Louie Hernnandez
Nice and helpful people
-
December 2023 by Monica R.
Meredith & Pedro were the best. They went above and beyond to help fix a problem and my husband and I will be O'reilly's customers for life.
