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June 2024 by Bill Dalessandro
I stopped by this store and spoke with Dustin, I actually found a Love seat Manufactured by Hughes, Society style in Sky Blue color.I made them an offer of $450.00, they came back with a counter offer of $550.00 I countered again with an offer of $500.00, but Dustin said no that that was their absolute bottom line. So I said I would still shop. I found a couple comparable loveseats close to it for $200.00 less but didn't like the color. A couple of weeks later I decided to go back and see if they would take the $500.00 I offered a couple of weeks ago. This time I spoke with Ashley, she went to the owner and he came out to me and I explained the scenario to him again and he said not only would he not go down the other $50.00, but he wouldn't even honor the original price I was quoted! As a very successful business owner myself, I was absolutely amazed that an owner would make that statement ! If anyone of my staff gave a quote, I would without question honor that quote! That is only common sense good business thing to do! Who in their right mind would ever do business with a company that has no honor! Not only that but when I called the manufacturer to find a honorable company in the area they told me that they didn't even manufacture that product, that it was a third party product, not manufactured by them at all. Again Furniture Now has no scruples, they told me it was Manufactured by Hughes who was Serta, not only did they not manufacturer that product, they are not Serta! If you look online Serta partnered with Hughes to manufacturer there upholstery! Wow! Stay clear of Furniture Now! No honor at all! SAD!
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May 2024 by Mitchell Jacobs
I stand by this company because they dont want your wallet. They work with you. Definitely understand the true definition of a deal
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May 2024 by Michelle M. Diana
Great furniture at great prices.
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May 2024 by Mathew Stein
Scam artists. They will sell you on a no interest loan without explaining the terms to you. After a year you will get hit with a 50% deferred interest and basically back to where you started. These people are scammers. Do NOT SHOP HERE. I never even recieved the ottoman wr bought with the couch. Seeing what attorneys will do for me.
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May 2024 by Deborah Skidmore
Beautiful furniture at a reasonable price. Delivery people were awesome.This is the second time I bought from them .First time were ottoman beds. This time was a sofa sectional with chaise. Would definitely go there again.
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April 2024 by Tonya Randall
Family owned!!!Best customer service ever!Anytime I need something I'm coming back here! I tell people about this store!Everyone is so amazing and nice!Thay know furniture!
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April 2024 by Kally
Nice sized selection, but overpriced
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March 2024 by John Konx
Great to work with! Takes great care of veterans!
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March 2024 by Jason Mattern
Update- with all due respect if this is the owner; an apology for my feelings is not an apology, and you yourself, I was told WERE on vacation, you did not notify the company because we were direct contact with the manufacturer. You gave us your copy of what paperwork you're employees or you should have filled out and told us to send it to them.I know this because I spoke with your son. Who instead of helping me gave me the run around about consulting your acting manager. My wife arranged everything with the manufacturer and Arabia called right after and tried to take credit for all actions taking course when Jose the companies rep she spoke with said he would expedite it and tell you to bring it to us. You are disingenuous and a liar sir. With all due respect, just admit your team did a horrible job, that's all it takes I had to sleep on a broken saggy bed for two weeks with a sprained collar bone, when it could have easily been solve instead prolonging my own suffering. Do Better nobody is perfect, but DO BETTER.Went here looking for a good quality bed DO NOT BUY FROM HERE. I spen approx. 2500$$ on 2 beds the boxsping broke and bed started sagging. I got the 10 year warranty an their answer was go thru the dealer... I've had the bed fo 6 months ( not a long time) emailed Arabia " the acting manager" and nothing back. I assumed, which is my fault, that they would take care of it as a proxy for the dealer, but all I got was a runaround from the owners son and a bunch of dead ends. Not sure why they are so weird about taking care of their customers who have already paid for their products which apparently aren't theirs but buyer beware.
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March 2024 by Shotsie Gorman
Stalled on delivery had to constantly call to try to get our stuff delivered three weeks later than promised
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December 2023 by shivani sodawala
Worst customer service I have ever experienced. First they ordered an incorrect bedroom set for me, which led to 4 extra weeks of wait for my set and then the dresser arrived defected. They have tried ordering a new one for me twice now and they all unbox as defected ( after waiting on them for 6 weeks). The worst part of all is I have to keep calling and no one ever returns my calls or gives me an update on my order. Haven’t heard from them at all since the last dresser I received was defective 4 weeks ago. Extremely terrible communication. Please take your business elsewhere.
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November 2023 by Amber Owen
First delivery was 45 minutes late. Missing pieces, store didn’t notify me, I had to inquire about missing pieces. Store misrepresented timeframes on pieces, much later than promised. Store employee, female, very impolite when inquiring why delivery was not provided at promised on second delivery attempt. Untrustworthy. Would never purchase again. Very poor service experience. Zero stars
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November 2023 by Janette Aponte
Over priced, not much in stock
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October 2023 by Ashlee Asselin
I bought a couch with a chase that attaches to the rest of the couch a couple months ago. As my dad and brother were unloading it they said it has a weird smell...at first I wrote it off that it'll loose that awful smell...fast forward a couple months later. I have been through 2 full bottles of febreze. I have located the smell and it seems as if it's inside the construction of the couch under the chase cushion. Febreze helped but it still smells so gross.I called and they sent someone out to check it out. I requested to see if they would take the backing off and staple it back on to investigate further. Since it smells like something has died and is rotting in it. The lady that came out said that she can't smell it... She only offered more products like concentrated industrial febreze. She didn't take the couch apart like I thought was going to happen either.I am currently not using febreze and waiting for the smell to get to the fullest extend of nastiness again since she said she can only smell the fabreeze. Then I will request them to come out again.I am so grossed out that I no longer use that portion of the couch. (the smell is localized and the rest of the couch is fine). It's a shame. I always wanted a couch with a chase. I tried to get her to look into just replacing the chase portion of the couch at least but she refused. I am very disappointed.So use your nose and check out the smell of the furniture you buy from there! Yes, this is a real review LOL
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June 2023 by Brenda Jones
Mike at Furniture Now handle my purchase of a dining room set. He was very professional, truly helpful in helping me to find the perfect set for my apartment. Thank you very much.
