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November 2023 by michael pettit
I was the only customer in the store at Ariana street in Lakeland Florida at approximately 8:25 am on Monday November 27th 2023.I went to the ATM and it was out of order with an error code. I went to the cashier, (she was behind the counter the entire time I was in there), with a bag of cookies to buy so that I could have $10 back. I pressed the button agreeing to cash back, and I bypassed my PIN# like I always do in all convenience stores, and because the purchase went through as a credit, I couldn’t get any cash back.I then POLITELY asked if I could return it and repurchase the cookies because I needed to have cash back and the ATM was out of order. She told me in an unfriendly tone,“That’s a lot of unwanted work” and slowly proceeded to lean on the counter while slowly typing in numbers on the register.I have worked in retail for 25 years and I know that even when a customer asks for something out of the ordinary, I would help them with a smile. Like I said, I was the ONLY person in the store, and I know that returning a small item is no big deal.This isn’t the first time I had to deal with someone with a bad attitude at this Family Dollar.
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September 2023 by Sylvia Velez
Well last time I was there the cashier was very helpful. I hate when I go to a store and a cashier is working like they would rather be anywhere else. It's not like you have to whistle while you work but come on now, smile at least
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May 2023 by Martina Kowalczuk
Was trying to buy an item and it wouldn’t scan. The cashier called the manager and their response was “we can’t sell this item” no reason as to why.. but not sure why it’s on the shelf if it can’t be sold. Zero effort to try and remedy the situation. The person before me in line asked for a price and the cashier said “I can’t tell you the price”… zero attempt at trying to find a similar item to sell it. Lost two sales for lack of care from the staff.
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May 2023 by Ana Maria Docimo
I went to the family dollar, and it was really disappointing, I wanted to buy two plastic boxes and they didn't have the price and they told me they couldn't sell it because it didn't have a price?????. And the employees are very unwilling to serve the public, and in front of us something similar happened. They are going to have to see what they do with those employees
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August 2022 by Lee Wright
Very reasonable prices a little bit of everything
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June 2022 by ronald browning
Dirty and unorganized..The staff was polite and helpful though that's why they got it too...
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January 2022 by Kae Little
The store itself is never stocked. Even before shipments were an issue because of the pandemic. The store doesnt feel or look clean, and the layout is not universally easy to navigate. They do not have carts available, & when given the explaination the cashier was rude. The employees are hit/miss with helpfulness & attitude. But I partially dont blame them with a deteriorating store. If Family Dollar isnt going to invest in this store, they need to close it down.
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October 2021 by Clifton howard
when you got to go to bathroom you got to go I go to the back it says bathrooms out-of-order I can't help it I had to go so I went to the bathroom when an there's nothing wrong with the bathrooms even though it's at out of order it's bad enough to have to go to the bathroom in place like but when it's a flat-out lie on the door something is not right also roaches crawling in the
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October 2021 by Valerie M. Proulx
Too crowded with things that are waiting to be put on the shelves. They have a wheelchair accessible entrance, but the rest of the store is not wheelchair accessible, so why bother? Store is dirty and understaffed
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September 2021 by Sharon Movold
This store is not clean, never organized, no carts. They say no carts because people steal them. Maybe they steal them because no one from the store bothers to go check the lot and bring them in. We seem to be on our cellphone s instead. Most merchandise is un priced. Staff is friendly. As a senior I cannot buy a lot because of no carts. They have probably 2 available. I only go there if I'm absolutely desperate. I shop at Dollar General down the street even though it's a little further. I also recommend them to people instead of Family Dollar. Maybe Corporate needs to make a surprise visit to the store.
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September 2021 by Erin Dwyer
If I could rate a ZERO I would!!. Very POORLY staffed!. Employees have BAD ATTITUDES, they are NOT customer friendly, they do NOT ask or allow time for the customer to put their # in for coupons and discounts, they are NOT helpful.! This goes from management down to the CUSTOMER SERVICE REPS (aka the cashiers)!! Shelves are just about bare or are bare!. Also lastly 8 out of 10 times I have gone inside the store ,various times of the day ,the employees are usually on their cell phones whether its a face time conversation or just talking on speaker phone either way you will prolly get treated like you are bothering the employees to basically do the job they are paid to do!. Over all worst store around!! Absolutely would NOT recommend a visit here to anyone for anything!!
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September 2021 by John Stewart
Shelves almost empty. Isles cluttered. Double check your sales receipt. Items scanning for higher price than marked on shelves and item itself. Happened to me last two times shopping there. Cashier arrogant and rude. Not going to shop in that store in the future. ?
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June 2021 by Janet Sills
Great visit. Employees were awesome
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May 2021 by Valerie Proulx
Too crowded with things that are waiting to be put on the shelves. They have a wheelchair accessible entrance, but the rest of the store is not wheelchair accessible, so why bother? Store is dirty and understaffed
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May 2021 by Carol Varcoe
Always some good deals but sometimes short on help
