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May 2024 by Corey Burchfield
So I only got feeder shrimp so I’m not out any money but when I got home (1.5 miles away) I was about to add them to the tank and I saw 3 dead shrimp. So then I look closer and I can actually count 14 shrimp (3 of which are dead) when I paid for 20. I get it. They are feeders but I paid for 20 and I don’t expect them to be dead when I get home. It’s my fault I guess for not inspecting feeders before I leave the store but they are in the back and she had them bagged at the counter so I just assumed I was ok. Anyways, rant over.
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March 2024 by deyvi ochoa
Everything is beautiful, the fish, the turtles and the place. The only thing is that it has very bad-tempered and disrespectful people, one of them is a woman with earrings on her face who never wants to sell, she is just angry ? and responds very badly to you, I hope she change for it you may lose many customers
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February 2023 by John Vanottteren
The owner is really explain everything there and help you I am very appreciated of the customer service there is outstanding
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February 2023 by Shane Smith
Lots of great pets, and the fish survive better than fish from pet smart
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June 2022 by Promised One
This is probably one of the most knowledgeable pet store owners I’ve ever spoken to he did not give me any BS about what food my dog to eat he gave me straight facts the crazy thing about it is I didn’t even buy food from him he was just so open to sharing knowledge which is great Highly recommend him
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June 2021 by Yasmanis Mendez
They are selling sick turtles. Got one and within 24 hours it was dead. I took it to the store and they just told me to pick another one while they threw the sick turtle to swim with the others. I was able to observe multiple sick turtles swimming in the tank. For those who don't know eye infection in turtles is highly contagious and will lead to death. Is a shame that they are treating such beautiful animals in this way. Also, the replacement I got is currently dying. Absolutely not recommended.
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June 2021 by Kamya McClinton
Bought two turtles from here , the store is very nice and the employees are great ❤️
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June 2021 by Steven Francis
Terrible service went there to buy fish was told by employee the fish I wanted was $12.99 each by the time they made it out of tank to be bagged they had gone up to $39 each.
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July 2020 by okay welp
The place is great!
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May 2020 by lisbet sebastian
I called they didn't help me with anything I had a question abt a price of a animal and they couldn't tell me ??
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March 2020 by Nathan A.
Very good place, but does anyone know at what time this pet store closes at?
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February 2020 by Tracy Luke
Love the Owners .Clean environment. Very Friendly Staff. :)
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January 2020 by Emily Snow
I was very disappointed to see yucky discussing lettuce in the tortoise cage was full of flies like excessively must have been over a day old.
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January 2020 by michelle schuler
My daughter received a small pet for Christmas. The day after, while shopping at Ross I saw this pet store and decided to stop in since she also received some cash and wanted to get toys and other items for her new baby. We walked in and saw a young lady standing behind the cash register. She at 1st said nothing to us, but as we were starting to walk past the register she said "let me know if u need something because we close in one minute". I replied, "oh your closing in one minute?", to which she then made an 'Im sorry' face and said "yeah". So I turned around and loudly told my baby girl "come on baby, we'll go buy him stuff from another pet store". The girl said nothing else and as we left I heard her lock the door. I worked a few years in retail management and I found this extremely unprofessional for a sales associate. I won't be returning and recommend that you educate your staff on remembering its their job to bring in business and not rush it out/away as well as drilling into them the proper way to welcome customers. Maybe you should only have managers closing the store since they may be more invested in your company and its growth? It would have made a huge difference if she would have welcomed us first, asked if we were looking for something particular, and then after a minute or so she could have mentioned closing time.
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September 2019 by Carin E.
Hour and a half wait even though I had an appointment. Shortstaffed and chaotic. Phlebotomist was very nice but both waiting rooms were full of patients. After you get through the first waiting room you are ushered into another waiting room where you wait and wait...
