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December 2023
Showed up 3 hours early for my reservation and the clerk obliged me. I got tot he car within 30 minutes. Sadly the battery was dead so I walked back into the terminal and she handed another set of keys within 5 minutes. All said, i was there less than an hour. I appreciate the customer service when the battery was dead.
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November 2023
I've been trying numerous times to speak to someone at Hertz Key West because I was told to do so .... the first time I never got a real person. This time I finally did after SO many picking of options... but she took my reservation number and the line is quiet - nothing - just gone.
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August 2023
Athea is awesome. I came in for a car through insurance and corporate said they had cars when the local store didn’t. She was a champ and did everything she could to help find me a car. If you rent a car and Athea is working that day you are in good hands.