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September 2023 by Elysze Held
Most trusting Bankers and excellent customer service
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July 2023 by marina handel
Love this bank Excellent service, great staff
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August 2022 by George Milev
That’s a bank that tolerates, encourages and profits from having your vehicle booted if you park in that parking lot. Don’t do business with them. I was a Suntrust customer before. Not anymore
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May 2022 by George Foyo
New bank clerks are not properly trained in customer relations and wire transfer transactions.
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January 2021 by Gabriela Borgneth-Munoz
Waiting over 25 minutes in line in the drive through. This is crazy! They only have one person working inside. I was trapped in the line and couldn’t get out.
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October 2020 by F L
People that work here are very sad individuals. Do not go anywhere near this bank.
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September 2020 by Daniel Fujita
Great service!!! Really a pleasure too deal with this bank for a change...
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August 2020 by Daria K.
Juan Carlos is the best!!!!Customer service is excellent!!!I even did not expect !!Very excited to be with them!!!!
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January 2020 by Messalina Lavin
The BEST bank in Key Biscayne. Great staff and plenty of parking only for Sun Trust customers. I always have a VIP experience have a great interaction with everyone that works there. They are very competent and make sure that parking is always available for customers of the bank
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January 2020 by Roxana A.
The Tellers here are the friendliest, and quick and always happy to help you out with your daily bank needs. I am usually in and out in under 5 to 10 minutes with any deposits or questions. The only catch their hours of operation are not the very best. But then again that is all banks, unless they have the virtual banking, which some banks do have. I will attach bank hours for you guys. They are located right across the Ritz Carlton Hotel on Crandon Blvd, next to the police station, and fire station. All branches have different reviews, it always a pleasure to walk in here.
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September 2019 by Yoli C.
Very dissapointed in this financial institution. Will never do business with them and would strongly recommend others to avoid Suntrust, especially this Key Biscayne branch.
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September 2019 by David C.
Awful experience with Suntrust. Stopped here to use an ATM and ended up getting my car booted. Most banks are happy with their big ATM fees but these guys hit me up for $65 to park here. Will be terminating all business relationships with SunTrust and will go out of my way to convince immediately family members to do the same.
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July 2019 by Maylom Ventura
They are horrible people only interested in making money. Don't bank here.
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February 2018 by Angelo Trovato
Welcome to SunTrust.
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January 2018 by Rudy V.
Worse bank ever. They close customers accounts without explanations, causing extreme inconviniences. Fees everywhere and abusive. Don't bother with any Suntrust branch anywhere.