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March 2020 by Juan R.
Worst customer service ever. We made a reservation with a specific pick up time. When we showed up to pick up the car we were told we would have to wait over 30 minutes. When we complained we had a specific time she gave us attitude and told us that if we did not want the car she would cancel it for us. We will never use Hertz again. Enterprise .5 miles away was extremely courteous
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March 2019 by Miguel Grandez
Great customers service.
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February 2019 by Gato Negro
Great service as always!!
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December 2018 by Andre Popov
Hidden gem - Hertz inside the Ritz-Carlton on Key Biscayne. BEST customer service in Miami compared to other major national chains.
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March 2018 by Artur Ogniewski
I just traveled in Miami and needed a car rental when I got off the cruise ship. As usually, I received an excellent service from Hertz. Shuttle to rental office directly from port and car waiting for me. Charged exactly the amount agreed upon. Pick up and drop off was super easy.
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March 2018 by Kenneth Rainey
Thank you hurts for your service
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March 2018 by Damian Riavitz
I left the car last tuesday and next sunday 2pm I received a call from the person who had received the car saying that the car had a scratch and that I had been the last to use that car. That if I did not go within the next two hours to do my discharge I would have to talk to their lawyers. Incredible and very disrespectul. Had never happened anything like that. Will never rent a car with Hertz again
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February 2018 by Fredrik Nyquist
Fast service, easy to rent, kind personal
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January 2018 by Raed Alawadhi
Fantastic service with a simple! Pasqual was very very helpful .
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June 2017 by Pat Hughes
From the time I picked up Hertz Rental to the time I dropped off...it was a totally positive experience. Highly recommend !!!!
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June 2017 by Darr Keiger
Awesome prompt, professional, and courteous service in a new clean car.
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February 2017 by Saad Khairi
Great staff. Very accommodating. Rented 3 different cars in 5days.
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June 2016 by Rocheda Fairchild
I really love the service I received at the Downtown Miami, FL Hertz. Everyone was so nice and the shuttle service was a bonus.