“Great experience! I came in accidentally looking for Tmobile. Luis greeted and offered me some options to make the switch. I was excited to come over to Verizon. Thank you Luis for such great customer service and for all your help! I'm happy with my new phone!!”
“Sonesh was so very helpful and knowledgeable! I dreaded having to go to the store but he made it painless and I had a wonderful experience! Def recommend coming to this store for all ur boost needs.”
“Pinky Thomasson was extremely good at what she does! We came in to the store and asked for a Verizon Home Internet service and she helped us out getting them set up in our trailer in Middleburg. She went above and beyond helping us get our Internet connection early morning today. We are super happy with our new Internet service and Pinky made it all worked perfectly. We also decided to switch our 2 phone lines from T-Mobile and started using Verizon Wireless. Me and my Wife are very pleased with Pinky’s great customer service! We owed money in the previous carrier and she explained that Verizon will help us with those using the Switcher Cards promotion. I cannot believe we are saving so much money switching to Verizon service and getting such reliable service everywhere.V/RFred and Pat”
“Stellar guest experience! The two guys, sorry I forgot y'alls names :( but they were absolutely amazing in getting me my upgrade on my phone and actually helped me save more money than I would at the Atlantic location (Don't waste your time at Atlantic). These guys genuinely care about their customers.”
“Lance was amazing and very informative. Easy to talk to. Also gave me additional information on how to work my phone easily. I definitely received 5 star service. I would recommend him to anyone, pretty funny guy to.”
“I walked in after experiencing no end of frustration with the online service and Darius in less than 5 minutes managed to get everything sorted and squared away with my phone transfer. 100% would recommend”
10AM - 7:30PM
13820 Old St Augustine Rd Ste 205, Jacksonville
Mobile Phones
“Went in trying to make a bill pay and Meri literally lowered my bill and i walked out with a brand new IPhone 15 and a watch. she was very patient and super kind. definitely recommend.”
“First of all let’s gets something square away. I know that I am talking to much but it my post and my opinion so don’t like it that’s okay. I will be happy not to have to deal with any more drama from people who have judgmental opinions on this topic matter. My opinion is what matters most of all. So with that being said and out of the way let’s get into this conversation or discussion. Kendrick was absolutely amazing and help me brainstorm and brain that this is a well deserved process and I’m very grateful for his support good work ethics on point. Also this wasn’t my first time or second time I really stopped attempting what I needed to do but it was absolutely amazing and pleasure to have been able to get such a very versatile, kind and patience of Job in the Bible for me it was awesome. person because my suffers from all 2 counts of ADHD was so plus so i wasn’t able to brain my brain so, kudos to kenderick lamar Just kidding. Amazing I’m so switching to boost mobile this month this month by the 31st of January if all goes well I’m switching to boost. So sorry MetroPCS but they have the better plan and phones. So upgrade me so. And the manager was amazing too a little too saucy with his lip service but he was so good to work with him once I understood what he was attempting to handle the issues with the phones. Kudos Kenrick. Lamar and manager John. You thought I was going to forget the name your name eventho I didn’t hear you tell me the first time but not even when I came back you never said your name but kenderick Lamar did. Just kidding but not on the customer service care in explaining to people with disabilities and needs help to brainstorm but end the end after all of this I’m still coming back to you for your advice feedback help and brainstorm when I get there. Thanks guys you guys are awesome and amazingly supportive, helpful and kind to people. Thanks guys. Kenderick and John on UNIVERSITY BLVD OF JACKSONVILLE UNIVERSITY.IN THE CUTOF THR LEFT SIDE IF COMING OFF THE MATTHEWS BRIDGE BUT RIGHT SIDE IF COMING FROM JUSTINA RD MERRILL RD AREA TO MY BACK ROADS PEOPLE RIGHT SIDE LEFT SIDE MY EXPRESSWAY AND SUCIDE LOOP PEOPLE. PEACE OUTDr. ALEXUS REAVES”
“If you are looking for quality service and honesty then this is your place. The back of my iPhone was shattered including one of the camera lenses. My husband and I drove an hour away to this place and it was well worth it. The gentleman stayed open 30 minutes past closing to ensure my phone was working correctly and that I left a happy customer. Will definitely be going back for any future repairs.”
“My phone was completely locked on the logo screen, he was able to do a factory reset in a very reasonable amount of time. Thank you for helping me get back in my phone!”
“Excellent customer service, the young woman who assisted me, very friendly, cheerful, helped me, offered me the best offer, very attentive and helpful. That same day I went into another ATT store on 103RD and the young woman who was there didn't look at me or ask me what I needed, she was just playing with her cell phone and laughing the least she cared about was what I went to get. But when I entered the Normandy store, it was totally different, they quickly attended to me and what we did, the changes and so on with the cell phones, really helped other people. The young woman who helped me does an excellent job, knows her job and represents her company very well.”
“LaTron,Most helpful and patient in offering assistances on upgrades and accessories. Made a quick and easy process for setting up a new phone leaving me issue free!”
“Although my boyfriends phone was not savable after being dropped in a pond, Gerald at 10,000 cellphones helped us tremendously. We called after stopping at two other places and Gerald was hands down the most helpful. He told us to come in and he could open up the phone and test which pieces were working and narrow down our problem. Unfortunately the water had seeped in too much and damaged it beyond repair. Normally an investigation like this would take 24+ hours but Gerald got it done in an hour even on a FRIDAY. Thank you Gerald x 1000%.”
“I went in this morning stressed out by the time I left the store I was a lot better. John was great he helped me set everything up on my phones and even helped with my EBB saved me money every month. I would recommend them to anyone. I'm glad we switched.”
“What can I not say about the awesome team members at this store,Anthony and his manager Ashley was amazing. They worked together to make sure we got the the best deal on the phones and service. So if you are in the process of switching or finding a carrier look no farther, ask for Anthony and Ashley.”
“As always, Freddie Jones (manager) was very knowledgeable and extremely helpful. He helped my sister transition from an existing complex phone situation to a new phone that was just her size. And without all the runaround and checking this and that. I asked multiple questions and Freddie knew all the answers, which kept our visit pleasant.Every time I’ve been into an AT&T store, I was there for at least an hour or 2 for no reason at all it seemed, as the representatives had to keep asking the manager the answer to any question I had, and I ended up not even getting billed correctly.The other 2 staff members were very hospitable and even gave us water bottles from their personal supply. Great store.”
“Great service at this location by Harry. I just purchased a new phone didn’t know any of my password and he was able to help log into everything. I definitely recommend this store Harry has a lot of patience to help you.”
10AM - 7PM
11702 Beach Blvd #102, Jacksonville
Mobile Phones
“I usually go to the Monument location but since the Manager was not there I decided to go to the Beach location to get the help I needed with my current phone and possibly get a new one. I was greeted by Lizbeth and Rosalba and while explaining my phone issues Vanessa the area Manager came out to assist me.Customer service A+, Problem solving A+. I like the fact that I was there for a while and never felt like a number and all 3 were very attentive to my needs and concerns. This is a cricket that I would come back to because I know that they will get my concerns resolved and I will be treated like a customer and not a number. Thank you so much and am.enjoying my phone !”
“The ONLY reason I’m giving this review a 5 star is bcz of RONDREKA. I went to return a iPhone to the store and a newbie by the name of “Justin” was very unprofessional . I was told by a T-Mobile representative to take my trade in phone to that store. Instead of Justin asking his colleagues questions being that he’s a newbie he rudely turned me around basically telling me that’s not the store without him looking into it. That’s when I stopped Rondreka and asked her a question and without hesitation she went ABOVE AND BEYOND to help me. You need more workers like her for that store because having Justin there will having you calling corporate or even giving that store a bad name because of his customer service. Thank you Rondreka for everything you did I truly appreciate you hands down.”
“Douglas was an amazing help with our upgrades. He was informative on prices and didn’t pressure us on any of the deals. It was an easy process to get an upgrade on our phone and watch. It was like chilling with a friend honestly. Highly recommend going here if you don’t want to feel the pressure of sales talk.”
“Absolutely amazing experience, customer service and in record time. Issues resolved within 5 mins, professional and friendly representative. Would give 10 stars if I could.”
“Was out of town phone did not work and it was my work phone have to have it called him up took it to him within a couple minutes. Had it fixed ready to go treated Like a valid customer, I would recommend the shop to anyone and everyone”
“I always visit this location because the store reps are more attentive and personable. Unfortunately, during my last visit, the store was unusually busy and it resulted in a longer wait time. Despite the wait, Tyson was extremely helpful and was an efficient store rep. He was informative, personable, and a pleasure to work with.”
“went in to buy a new phone and set up a whole new account. there was quite a few bumps in the road between the multiple phone calls to customer service and lack of direction provided, when i took my phone into the store and asked for help after explaining the situation, Tiffany was so quick to offer assistance and made sure she would be there when we needed to come back to ensure the process could be done quickly and efficiently. amazing service, amazing employee!”
“They were able to fix my Samsung A14 within 45 minutes. I was surprised it could be fix because a popular repairer on Blanding Blvd had told me it couldn't be fixed. The customer service was top notch. These guys are good. They won't ask you to pay any insurance like the other guys on Blanding Blvd close to Orange Park.”
“I'm so pleased and happy with store location 8221 Southside Blvd. With my tres chica amigas. ( Tu Representante, Senorita Kayla, Senorita Jenni and Senorita Analeigh ). These girls went above and beyond to help a girl out. All three were amazing, funny, polite, and very knowledgeable of the products and services. If you need help, definitely check out Cricket on Southside Blvd. They hook you up. I'm definitely going to be a returning customer and will bring my friends for sure. Thank you chicas. Muchas gracias. Xoxoxo ?..”
“Sheka was a great customer service rep. Only giving 4 stars because the new phone I wanted to get was not on display.. (pretty much nothing is on display anymore) which sucked because I basically had to order a phone that I had no idea if I'd really like in person. A bit of an inconvenience.”
“My experience with AT&T rep Cekia was superb. Her customer service skills were excellent. I will surely continue to this come to this store for any of my customer service needs. Again, representative Cekia was great.Thanks AT&TSharon and Monica”
“I went to the ATT store to give them my new credit card number so they can bill me uninterrupted. The agent saw me quickly, he was very courteous and very efficient while doing his job! I was out of the store in about five minutes, it was great!!”
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“Service is awesome! Niko was courteous, friendly and helpful. He explained what I needed to know without a hint of ageism. I am elderly and disabled. I get ignored when I go into the Apple Store, I have to endure being ignored! I’d much rather use Phone Tech! Thank you!!”