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August 2024 by Lifted Designs
Service is almost non existent and you have to wait for extended period of time for them to retrieve your goods. I hate coming here....
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August 2024 by Brenda T
great place as always, i was a bit bummed that they stoped making one of my favorite tables and i needed 2 more :/
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August 2024 by Roan Odom
Amazing IKEA, the food was good and hot even just a bit before closing and all the displays were pretty and helped me choose my items.
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July 2024 by Anna Artz
Great as always
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July 2024 by Erica Conto-Teague
Had a wonderful dinner with my wife on Friday night. Better food and cheaper than fast food. My wife and I take many dates to IKEA for dinner. We love it.
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July 2024 by Dennis Rivers
I appreciate this Ikea has one level! Massive selection, and very clean.
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July 2024 by Scott H (Bacon87)
Do not take your wife. You will be there for hours.
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July 2024 by Edith Walker
Love this place! There is so much to see! Plan to spend some time browsing around. Fair prices on everyday items. Purchased a live plant from here for Mothers Day. In my opinion, more directional signs are needed for those not to familiar with the store as you could end up getting lost & going in circles like I did LOL.
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July 2024 by Ivey Bocanegra
The “Walt Disney World” of all home improvement / decor stores. Don’t get lost. But if you do, lose yourself near the concession stand.
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July 2024 by Jim adkins
?Super large store nice to see what the room your buying will look like out of the box! And the meals?? are great! I'm a little upset they stopped serving different soft-serve ice creme⛔ not Kool!
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July 2024 by Daniel Frederick
You can't go wrong visiting an IKEA
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July 2024 by Kelsey Plocinski
I have always received great service. I have used regular check-out lanes and online pickup. Everything has always gone smoothly.
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July 2024 by Kelsey Potratz
I placed a drive-up order at 11:30 for a pick up window of 2-3pm. I drove in from the beach and planned to buy groceries then pick up my order and head back home. At 1:30 I received an email and partial refund that some of my items were not available after all (annoying, but ok fine). At 2 I was done grocery shopping and was in the IKEA parking lot waiting for my order which said it was in the final stages of being packed (I ordered a few small items, nothing large or heavy or complicated). I sat there for an hour before finally having to drive home to avoid spoiling my groceries. It’s 3:30 and my order is apparently still not done. Since I live at the beach and have 2 young children it’s extremely frustrating to have to make a special trip back out.
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July 2024 by Ba Grant
One star for their epic customer service demonstrated by their customer service lead in their “click and collect curbside” department. Our friend placed her order at 7:51am with confirmation of payment in an email. It NEVER showed up on IKEA’s side. When we showed them the email confirmation, their CS Lead, looked it up in their system, said the items were available and that they didn’t know why it had not gone through. Our “pickup time” was between 11a to 12p. Arrived at 11:45 and it was not ready. The CS lead implied possibly it had not gone through, and that was why they didn’t pull it. We asked if we could pay and purchase again right there but she was too busy and about to go on her break. She told another employee that, he looked at us and walked off. We assumed he was getting it ready for us. We called our friend (who had placed the order), and was on speaker phone with her and the customer service lead, talking the situation through, then the CS lead walked off during the conversation. She told us she was going to the bathroom, in the middle of our phone conversation. Twenty minutes later, she came back. We asked her if we could purchase the piece with our card and get it then? She went to look the item up, and it was missing pieces, so that was why the purchase wasn’t in her system (why their online customer system allowed the purchase to be placed initially, who knows?). At this point, we have been there an hour and half and her attitude was still not customer service friendly—how dare we inconvenience her. Our $400 item was not appreciated and apparently did not merit good customer service. Pulled out of their parking lot with the in-stock items loaded at 1:15 and they will ship the remaining smaller pieces.
Had she looked the item up directly when we first arrived and sent the other employee to get it, we could have expedited the process by an hour. The disappearing employee came back frequently to peer around the corner and offer no help.
Store looked great otherwise but their LEAD customer service Manager was rude, did not want to help us and made us feel like WE inconvenienced her. When the order was placed at 7:51a and should have been picked up between 11-12.
We had planned on shopping more once our friend’s items were loaded however, the whole situation was distasteful. Especially coming from my customer service background-resorts, high end food service and retail. UNACCEPTABLE.
This personally was our first time in an IKEA store and were so looking forward to it. Never again. Horrible experience.
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July 2024 by Paul Cameron
Best Swedish meatballs.
