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April 2024 by Belinda Gerrald
They are the best. They go out of their way to make sure you have all the medications you need. They are also very helpful and friendly
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April 2024 by Belkis Sánchez
Terrible service, my dermatologist made a prescription specifically at this pharmacy. They should have called me three days ago and they still haven't. I spent yesterday and today calling trying to get in touch and they don't answer me, they leave me on hold and when I think I'm They go to answer to tell me again to keep waiting and when I least expect it they disconnect my call I have to call again and the same thing happens again
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April 2024 by Bibi Shifrin
BEWARE OF THE TERRIBLE SERVICE THIS PHARMACY PROVIDES BEFORE PURCHASING FROM THEM!!This is the second time my dermatologist has me get a particular medicine from Emerald Hills Pharmacy; this is because the med is mixed specifically for me. I am in Miami-Dade County and they’re in Hollywood but they offer free delivery. My previous purchase from them was a liquid medication that came in a bottle with a pump. The pump stopped working and unfortunately I have artritis on my hands and this pump just wouldn’t work for me. It was my bad not to call them immediately, so I wasted $75. Mind you these medications also have expiration dates.Today when I called to fill another med, I told the lady my problem and she said they would mix it for me in cream form using a different container (no pump). Since I had her ear, I told her about my previous problem and she said they could help me but only if I went to the pharmacy in Hollywood for them to check the defective pump. I asked why not have the delivery person bringing my new med take this one back and she said no. She also said that even if the delivery man took it back they could not redeliver to me. That I would have to go to Hollywood to pick it up. There’s no EFFING way I will go to Hollywood, I don’t drive that far and the only way to get there from miami is taking I-95. I asked to speak with a supervisor and was transferred to Kathy the pharmacy tec. We went back and forth and still they will not help me.Well I’m stock with a $75 loss but this will be the last time I’ll be giving them my hard earned money.
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April 2024 by Secily Evans
I just used Emerald Hills Pharmacy for the 1st time to fill my son’s prescriptions, it’s very peaceful inside and it smells so good when you open the door. It’s a Specialty Pharmacy my son’s Dr. recommended we use that takes our Insurance and is able to order the Medications that other “Known Pharmacies” are having a hard time ordering or getting approved by Insurance. When I went in I was immediately greeted by Krystal, she was so sweet and helpful, she looked up my sons scripts took our Insurance & Contact Information and said they would be able to order the scripts and have them ready for pickup in 24hrs. Sure enough I was sent an automated text the next day notifying me my order had been filled, when I went in to pick up the scripts I was once again happily greeted by Krystal she even recognized me from the day before and handed me the scripts & rang me up in 5mins. Unlike my experience at other “Known Pharmacies” who take forever and the employees seem so unfriendly/annoyed to be at work. I was very impressed by how well ran Emerald Hills Pharmacy is, they even offer Free Delivery which is a wonderful bonus for anyone who needs this service!
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April 2024 by Farrah Friona
The worst. Takes 20 minutes to answer the phone. I’ve called everyday regarding my prescription that was supposed to be delivered within 2-4 business days. Today is day 4. I call and they tell me they don’t have the script and it should be in stock in a few days????
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March 2024 by ariel heredia
First of all, every time I call they put me on all, over 15 minutes, I had to call the front of the farmacy in order to get some help and the woman who I had to deal with didn't know what she was doing plus she was very rude.Don't use this farmacy, they seem to be very disorganized.
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March 2024 by Jessica Mahecha
Horrible pharmacy, it takes forever for them to pick up the phone, in my case they didn’t have 1 of my 2 prescriptions so I had to wait for the dr to get the prescription for other option but then when I come to pick up my 2 prescriptions they only have idea of 1, even when I spoke with one person on the phone remember them that there is 2 prescriptions not only 1, it took him time to find out the prescription they always had in stock and told me that everything was set up and ok to pick it up, but as it happen I can see there’s really a lack of communication between them and the girl from the front desk kind of rude plus it seems that she doesn’t have idea of anything.
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March 2024 by mike p
I don’t normally write review but EHP is a small business that is hands on and what a pharmacy should be. From the owner Tony to Krystal who has accommodated several of my requests, from shipping to calling my doctors, there is no reason to deal with mainstream pharmacies anymore. Try them out!!
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March 2024 by Bertha Fernandez
The service Krystal gave me was second to none!!! ??????. I was completely impressed with her professionalism and fast undertaking. Congratulations.
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February 2024 by Bryan Lopez
This is the best pharmacy I have ever seen in this country. Mariam the tech was amazing and very helpful she went above and beyond for me. Everyone here is super nice and courteous. The pharmacy itself is very organized and aesthetically pleasing. When I come here I feel very luxurious this is the only pharmacy I will be going to now.
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February 2024 by Sophie Yero
Emerald Hills has always been a great pharmacy for my dermatologist. I get my medication through them. I spoke with Yoli this morning and she was wonderful. They are always fast quick and efficient. I would recommend this pharmacy to any doctor or patient. They also provide free shipping in the state of Florida, which is amazing !!
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February 2024 by Tammy Robinson-Olivencia
Emerald Hills Pharmacy is truly the best. From the moment I walked in I felt welcomed. Krystal was the associate who helped me. I had an issue with the insurance covering my medication which took about a week to work out. During that time Krystal went above and beyond to help me and keep me informed. She is a true asset to the pharmacy. Thank you Krystal❣️
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February 2024 by Georgina Frisbee
Emerald Hills Pharmacy is a great find. My dermatologist prescribes my compounds and Emerald gets them ready in no time. Very friendly and professional staff. A pharmacist is always a phone call away for questions or concerns and their delivery service is excellent and free of charge.
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December 2023 by Dawn Clark
I received OUTSTANDING experience from Emerald Hills Pharmacy. They went above and beyond to aid me and I highly recommend them to everyone. They even offer delivery across FL!!!!!
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December 2023 by Lisa Brayer
My technician Krystal was excellent! She was very professional and went above and beyond to make sure that I received my prescription in a timely fashion. I highly recommend her and Emerald Hills!