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May 2022 by Mike Trigueros
The company they used to actually do my move was horrible. They stole items, lost items and dropped my fridge in front of my house. And, I didn't purchase the insurance because of the ridiculously high cost of it. After all the work I had to do for claims and due to the fact that I realized there was theft after that, I decided to let it go because the stress of everything was overwhelming. Horrible experience. This was in 2020.
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October 2021 by helen Steiner
I moved from Denver to Minnesota—this moving group was the worst experience I have ever had by FAR. DO NOT HIRE THEM. Purple Heart moving company and everyone they contract out to is a massive scam. The quote of your overall moving price will be reasonable, at least at the start (they are fairly priced, at least based on what they claim on the internet). Then suddenly, you will be paying significantly more than what you originally agreed to—then the Purple Heart Moving company will immediately ignore your calls once you pay the down payment for the move. The customer service is terrible. The people are con artists and BE ON HIGH ALERT the entire time for scams.The Purple Heart Moving company then signs off your move to a sub-contractor (in our case it was Maps moving and Storage). I am not sure if the two companies are in cahoots but I’m guessing all of the corruption stems from the top of this business, the Purple Heart Moving Company. Yet, the Maps moving and storage is almost worse—they are mysognistic, aggressive, and crooks (at least the head foreman I dealt with who called himself ‘Guy’ and his brother ‘Mike’ both apparently from Israel). They showed up and claimed I had more items than were accounted for when we discussed over the phone and demanded more money.The Maps Moving and Storage has extremely aggressive movers and staff. They seem threatening and try to intimidate you from the moment they show up at your door (which they will arrive late, at least in my experience). Also, they will try to show up whenever they please—whether that be during pick up or delivery—and they will fight you on it. Stand your ground. If you are a female be aware that they are extremely sexist and look down upon women unless a man is present. I had to learn that the hard way. DO NOT HIRE THEM.
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September 2021 by Brian Simmons
Beware - this company is part of a network of moving company scammers. You can search for the owner of this company and find they work with/own other companies that are all scams. Google Safe and Secure Van Lines, Pinto's Moving, Protected Van Lines, Mega Van Lines... These are all owned by a small group of people, and each of these companies are scams. Please heed this warning.
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September 2021 by Cat Gordon
BEWARE - This company is only a broker that will hire out your job to anyone! In our case it was SNY, the three stooges could honestly do a better job then they did. The damage to our household items tallied in the thousands. If we ever moved again I would set all our household goods on fire before I would use this company again.
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September 2021 by Shawn Van Hoose
Do not hire this company. They are fraudulent, simply a broker posing as a mover. Better business Bureau has several open unresolved claims against them. I was a victim of this scheme.
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July 2021 by Janice Servais
I moved from West Virginia to Florida in April of 2020. Since we were building a new home, the majority of my furniture and belongings had to go into a storage unit for over a year until my home was completed. Upon the truck arriving we saw when the truck was opened our stuffed looked like it was thrown in the truck. The guys loaded it into the U-haul truck with care, however when they transferred it to the tractor trailer after they left our house it looked like it was thrown in the tractor trailer by the time it arrived in Florida. Boxes were smashed, leg was broken off a chair and the material ripped, a leg was broken off my curio cabinet. Plastic totes were smashed. Feet missing off my bed rails. Glasses and dishes were broken which were carefully packaged in bubble wrap and in a plastic tote. Furniture was scratched. I had to pay more when they picked up my belongings (which I knew) and again when they arrived at the destination (which I did not know). I picked this company thinking "Purple Heart" referred to veterans and had something to do with it. It did not and I felt like I was ripped off. $7500. I refer my friends, who ask me, not to select this company and if they are moving long distance - sell everything they possibly can and buy new rather than get ripped off. Solomon & Son was the actual relocation service that was assigned under the Purple Heart name. Contract states claims must be filed before 9 months after moving. Since my house took 12 months to finish -- my husband died just a few months before I moved in -- I missed the filing date.
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June 2021 by Erin Verdi
DO NOT book with them! This company is an absolute SCAM! They are not a mover, they are a broker. The company that they hired to move me, Fragile Movers out of NJ have a 2 star review and are a total SCAM! The customer service number they had on their email to me was even fake. When I called Purple Heart to let them know and to cancel they would not refund me my deposit and had absolutely ZERO concern that they had hired a horrible and scammy company to move me. PLEASE don't make the same mistake I did! I am out so much money because of this horrible company.
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June 2021 by Rich Schur
DO NOT USE THIS COMPANY! THEY WILL NOT DELIVER WHAT THEY PROMISE!!We were told that trucks would arrive on June 16, 2021, at my client's home in Centennial, Colorado for a move to Iowa. No trucks. No calls, no notifications of any kind.That afternoon, after literally dozens of unanswered calls and messages, I reached someone who said "the truck had a flat tire and they were waiting for service". They promised the trucks would be there Thursday, June 17, by 9:00 am. Of course on Thursday, no trucks, no calls, no notifications. After dozens of additional attempts, I reached someone who said they were still trying to work on it. They gave me the name of the local company that they had subcontracted to, H&M Relocation, Aurora, CO.While I was unable to reach anyone at H&M, H&M contacted my client and after several conversations and a visit, they said they were not going to take the job. No notification from Purple Heart.Day three: June 18 2021: Still no trucks. My client was able to get through the the company and they said they were confirming with another company and would call my client right back. Of course, no such call ever came. No information. No commitment. No trucks. No answers.This company has failed to respond to my emails. They promised to call me directly with updates (never happened) and promised to call my client back immediately and of course didn't.The end of the day on Friday, no trucks, no movers, no information.This company took money from a senior citizen who's selling her home, and delivered NOTHING. The inconvenience and expense they have cause is inexcusable. This is beyond poor service - this is criminal, and frankly it's a scam.I'm filing criminal complaints through the Attorney General for financial fraud.THERE ARE OTHER CHOICES.... DO NOT USE THIS COMPANY!!
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June 2021 by Sandra Odonnell
This was the worst move we've ever had. Purple Heart is NOT a moving company. They sub contract the entire thing. They do not do the move or assist in any way, they only coordinate a mover for you and then you are on your own,. DO NOT use this company!
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June 2021 by Brianna Temple
Took our deposit for our move but couldn’t tell us the name of the company who would actually be doing the moving. They sent us Moon Lion Movers who showed up with a busted gooseneck trailer, no crew, and immediately tried telling us the cost was going to be more and we’d need another truck. I called Purple Heart to explain the situation and my hesitation. Purple Heart assured me they’ve had a good experience with these guys in the past. I made the mistake of trusting their words. WORST MOVE EXPERIENCE EVER. When the dust settled on the nightmare of a move and we complained to Purple Heart about the terrible service and experience we had, Purple Heart said they weren’t going to be doing anything to rectify the situation & wished us luck. DO NOT USE THESE PEOPLE. THEY HAVE ZERO INTEREST IN MAKING YOUR MOVE RIGHT. Worst of all, they use the Purple Heart name in vain - shame on you for preying on people (especially the military) like this.
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June 2021 by Ruhani Desai
I used this company to move across the state lines during the pandemic. A time when the stress levels were already high and everyone was vulnerable.In short the company takes no responsibility as soon as they have your money. They hire third party vendors for the move, which they do not cross check.The third party vendor "lost" my TV with no follow up if they will try to find it and no response. The company also took no responsibility for this.For all my grievance, they offered me 100$ in compensation.This was my first move, and maybe i was too gullible to expect people to be honest and have integrity.I hope no one else picks this company with the same hope. It would be smarter to use uhaul pods and local reliable movers.
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June 2021 by Carolle Bradley
I will never use this company again. Purple Heart is just a broker….co-ordinating movers for shipments Its job was to inform and update me Never happened!!! Was given an estimate and every step of the way that price doubled. Was told it would take up to 21 days but it took over a month. Was promised that I would be informed. Never happened. I finally contacted the actuations; movers myself after much insistence. This smooth talking company failed me. The actual movers did an excellent job. Purple Heart….a disaster!!! I DO NOT RECOMMEND!!
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January 2021 by Geo S
We moved from Atlanta to Las Vegas in February 2020. We chose Purple Heart Movers as it came up in a search as one of the top moving companies and its name tugged on our heart strings for soldiers who have been awarded the purple heart. This was our 3rd cross country move in a 16 year time span and by far it was the worst moving experience we have ever had. Our prior long distance moves with United Van Lines (2004) and Blue Ribbon Movers (2017) were near flawless.So why are we dissatisfied?Nearly every piece of furniture was damaged. The vast majority of boxes were delivered crushed, extremely dirty, and starting to break open. Our mattresses and box springs were delivered filthy and with puncture marks. Plastic totes were delivered with crushed and broken corners and lids. Some pieces of furniture were delivered with missing legs and punctured (see photo). A hope chest was literally destroyed (see photo). A 40-pound bag of cat litter was placed into a box that contained glassware-actually on top of the glassware. Of course the glassware broke, and the bag of cat litter broke open as well, spilling everywhere. (That box labelled "glassware" had been reopened to pack the cat litter into it, when the movers realized they had to include the cat litter in the move). Floor lamps were rendered useless with broken and missing parts. The parts to the bed rails for the king bed were missing, so we couldn't sleep in the bed unless we put the mattress on the floor. But would you really want to sleep on a mattress that was delivered in such a filthy state? We spent $750 in having the mattresses and box springs professionally cleaned. Many items were never delivered. Just vanished.We filed a claim with their insurance company. It turns out we got 60 cents per pound for damaged items, which amounted to $600. We were not allowed to put in a claim for the missing items as we signed off on our moving documents that all items were delivered.We can not recommend this moving company at all. Stay away.
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January 2021 by Steve Tsafack
Look for a carrier on your own, and actually get someone to come to your place for the estimate before you agree to anything. They more than double my estimate on the pick up day.Do not Waste your time with this company or any other moving broker. This company does not move anything for you. all they do is make arrangement with a carrier that will do the move. If anything goes wrong, you are left on your own to sort it out with the carrier that they chose for you. They just don't care. They will not talk about the insurance part (that covers lost and damage) when they are trying to get in business with you. That is because it is such a poor insurance, they can lose or damage all your belongings and still make money from you because refund from insurance is close to nothing.
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January 2021 by Josh
Do not trust this company. Not only did they intentionally under quote the move. They waited until they halfway loaded the truck to tell me that the square footage was DOUBLE what they fraudulently estimated. They then doubled my cost. If that was not enough to cause me anguish they are a now a month in to the move and my belongings are still in some unspecified “warehouse” and they refuse to tell me when it will be delivered. In fact they keep leaving me VMs that my property was loaded and will be delivered in 5-7 days but when I call they tell it was not yet loaded. So which is it? They also refuse to provide updates unless it is within a”12-2” window which is the only time window that will research your delivery. Then they go on to just leave another message that you are loaded and will be delivered in “5-7 days”. They are by far the most unprofessional, incompetents discourteous outfit I have ever had the misfortune to deal with.Update: when they finally arrived I was given a one hour notice to “get cash” or they would not unload anything. 3 random guys showed up, refused to wear masks, delivered a lot of broken items, had no idea what the box count was and scratched my floors.
