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“I was looking for a specific cordless drill and one of the employees, Ivonne assisted me in finding it but it took a long time to find it because there were only a couple in stock and we’re not in the location they should have been. But Ivonne was amazing at sticking with me trying to find it and I wanted to recognize her for her efforts. Thank you Ivonne!”
“I just want to give a special recognition to Dylan B from the Clermont store for an OUTSTANDING customer service experience. About two weeks ago, I was actually trying to do a self checkout with a gift card purchase and Dylan approached me to offer assistance and was kind enough not only to offer help, but to listen and understand the issue I was having using gift cards online. Dylan went above and beyond by taking me to a separate cashier and not only helped me with the gift cards, also offered to order the item that I was trying to buy online and is not available in store yet.
I have to sincerely say that this is probably the BEST interaction I have had at Lowes, and the customer service experience that Dylan provided, greatly exceeded my expectations. Great job Dylan B!”
“I went to pick up packing supplies. The store was clean and organized. I was approached by 2 employees asking if I needed help,and I appreciated that since I'm short and can't reach the higher shelves.”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“Jason, the store manager, makes it easy to shop here by making it a one stop shop. He’ll place orders for you and schedule deliveries to best serve you. If they don’t have it - just ask and they might be able to get it on order so that you can eliminate stopping at multiple stores and save time.”