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July 2024 by kaylin hubbard
the color turned out good but even after the consultation and knowing exactly what would be done at my appointment, when i got there for the actual appointment i was made aware that my salonist didn’t know how to perform it. i was then told to go to a beauty store to get a product because she didn’t have it and spend more money than i already would’ve spent for the appointment. overall disappointed. only good thing was that the color did turn out nice, and customer service was okay. do not go here if you have extensions. hair stylist was also 30 minutes late to my consultation appointment AND hair appointment. i showed up on time to both, and sat in the lobby for 30 minutes both times waiting for her to show up, even when i had other things to do that day.
Hair type: thin, fine hair with tape in extensions
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July 2024 by Hailey Miller
My experience here at the salon was great, everyone was very welcoming and accommodating to my son who had to join me. Erika was very sweet and personable but im sad with how my hair turned out. I asked for a chocolate brown and my hair was dyed black and I was told it will calm down after a few washes. It’s almost a month later and my hair is still jet black :( I also requested that she thin my hair and sadly she did not and now im left with a thick and bushy cut I have to deal with.
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May 2024 by Alyssa Cantero
The stylist did not know how to work with my hair texture and slathered oil on it after my hair cut and told me my hair was dry after she chopped more than half the length I told her to cut. Instead of experimenting with hair you are unfamiliar with just say you can’t do it. My hair is greasy and you didn’t even ask me to do that. The hairstylist I had was very negative and rude to people in the salon during the appointment. Forget about going back I’ll tell people never to come here it’s a big waste of money and time.
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March 2024 by Samantha Davis
This review is specifically for Stephanie Green, the manager, and Brandy E. Although I left the salon today, completely unhappy with my haircut with a different stylist I can’t express the gratitude I have for Stephanie and Brandy being so understanding and going way above and beyond to do everything they could to try and make it better for me, even though you can’t glue hair back on, you both were so understanding of my reaction and I appreciate you doing everything you could to try and fix it the best you could. I was in tears from the amount of hair that was cut off and no way to really “Fix” it so to say but the way you handled the situation and offered anything and everything to help the best you could was sincerely appreciated. Thank you guys, your professional and caring attitudes made a very depressing situation tolerable and a little easier to try and process.Just an update to the response from Penney’s. NO I absolutely did NOT get what I came for. My butt crack length hair got literally ALL CHOPPED OFF UP PAST MY BRA STRAP it’s chopped uneven and is half an inch to a full inch longer on my right side which is extremely noticeable!!! I’m completely devastated and no way to fix it without it being cut up past my shoulders now! The color isn’t what I wanted and now I have a complete new makeover that I did not ask for. The haircut is hideous and looks AWFUL. It’s the shortest I’ve ever had my hair since high school. My self image is worse than it was when I went in. My long gorgeous butt crack length Indian hair is now chopped off and gone! There is no getting over this and will take over a year to get any kind of length back. Ericka should be no longer allowed to cut anyone’s hair. She’s awful. The 4 star review was for the manager who couldn’t do anything to help make it better but understood how devastated I was. I can’t even look in the mirror without crying. Thanks so much Ericka for making my already day, month, and the next year more depressing than it already was. Much appreciated! And Scott the general manager does absolutely nothing about it
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January 2024 by Kiersten Sonia
Courtney Engle made my hair dreams come true. She listened to everything I asked for and brought it to life. I have found my forever hair stylist. Thank you, Courtney!
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December 2023 by Anna Gleim
Every time I need a haircut I always request to see Veena. I am always very satisfied with my hair and leave the salon happy. Veena cuts and styles your hair exactly how you want it. She is a perfectionist and very sweet.
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November 2023 by Toby Sorrels
Customer service is horrible. I called for 5:30 appointment and was scheduled. Got a call back an hour before the appointment told me I could not get a haircut that day would I like to reschedule for another day. No apology no explanation. I won't be going back.
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November 2023 by Marianne Sessions
I have been having my hair done at JCPenney Salon, by Sandra, for about 5 years. Sandra is sweet, kind and does a wonderful job with my curly hair. Everyone at the salon is friendly. Great place with reasonable prices on haircuts, color, products and highlights.
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November 2023 by Liv Gonzalez
I am going to just start off with the most basic low rated review and just say, if i could give this “salon” less than 1 star i would do so. me and my mom had needed last minute hair shampoos and blow outs for an event that night, we understand a last minute booking isn’t ideal and weren’t expecting, “hollywood red carpet” do’s. just a simple, slick back PONY TAIL for me, and a pony tail with some volume for my mom. at first everything was well, shampoo was amazing, however it just went down hill FAST from there. Both of us expressed concerns throughout the process however, we were met with “don’t worry trust the process” and “we know what we are doing”. which i figured they did. At the end of the “process”, we had both been un happy with our do’s, Both of us were given a hair style that was EXACTLY like what we came in with, messy pony tail, not slicked AT ALL, and my moms which wasn’t voluminous, just plain flat. As we started to express our concerns, my hair stylist Mariah, i believe, became very obviously agitated, and stormed off. Any professional would want to make this right, but we’re told we would have to pay for a whole other “do” if we wanted it to be right. We agreed that we should only pay for our shampoo and blow dry, not for the attitude and sloppy mess. manager Ana was very kind and agreed, despite my hair dresser talking over us, blaming us for her disgraceful work. will NOT be returning, and i do not recommend this hair salon.Services: Shampoo & conditioning
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November 2023 by Olivia G.
I am going to just start off with the most basic low rated review and just say, if i could give this "salon" less than 1 star i would do so. me and my mom had needed last minute hair shampoos and blow outs for an event that night, we understand a last minute booking isn't ideal and weren't expecting, "hollywood red carpet" do's. just a simple, slick back PONY TAIL for me, and a pony tail with some volume for my mom. at first everything was well, shampoo was amazing, however it just went down hill FAST from there. Both of us expressed concerns throughout the process however, we were met with "don't worry trust the process" and "we know what we are doing". which i figured they did. At the end of the "process", we had both been un happy with our do's, Both of us were given a hair style that was EXACTLY like what we came in with, messy pony tail, not slicked AT ALL, and my moms which wasn't voluminous, just plain flat. As we started to express our concerns, my hair stylist Mariah, i believe, became very obviously agitated, and stormed off. Any professional would want to make this right, but we're told we would have to pay for a whole other "do" if we wanted it to be right. We agreed that we should only pay for our shampoo and blow dry, not for the attitude and sloppy mess. manager Ana was very kind and agreed, despite my hair dresser talking over us, blaming us for her disgraceful work. will NOT be returning, and i do not recommend this hair salon.
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October 2023 by Sondra
Professional, clean and prompt. I received an excellent haircut
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October 2023 by Grayson West
Todd Todd the Hair the God! I've been getting men's cuts from Todd for years now and he's definitely a cut above the rest.
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September 2023 by Leslie Bell
Having had a very good experience previously, it pains me to leave this review about my 9/3 experience but I need to be honest with you all to help you get better for the next person. If a stylist isn't as skilled with something, they need to understand the importance of being honest regarding that and allowing the customer to make an informed decision. As result, I spent the most time I've ever spent, paid the most $ I've ever paid and my granddaughter's hair looks the worst that it's ever looked after leaving a salon chair. This combination is deeply concerning to me, as I'm sure it would be to anyone. And it should be concerning to JcPenny as well. Stylists who aren't honest about their skill-set level will sour customers from returning and using the other very talented stylists you have. If it were not for a positive experience the first time, I'd have left yesterday vowing to NEVER come back. While the stylist was very personable and kind, which is much appreciated, she now has to also be honest. "I can do that but it's not my strongest skill set." This allows a customer to decide whether or not to take that risk. And I wouldn't have. Because now I have to spend more money getting her hair redone much sooner than I would have. Extremely disappointed.Service: Braids
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August 2023 by Cristy Brannin
Vena is great. She has been mine and my kids stylist for several years. I highly recommend her. She does an amazing job!!
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July 2023 by Jocabel H.
Cristina was fantastic! She listens to what we wanted. The haircuts were great.
