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February 2024 by Shaawn Allen
Excellent and detailed service. I didn't even spend that long of a time in store either. Their technicians are very VERRYYYY knowledgeable and dependable. Quite affordable too for the quality work done, I will be going back.
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February 2024 by Sandy Scherer
I took my car in about 3 months ago for a checkup. Everything is fine, they said. Yesterday I had a flat. Put on the spare and it's barely got any air. A tire company that didn't check the flat? What else did they miss?
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December 2023 by Jitendra Hansalia
Do NOT use this location. I was Firestone customer for 20 years and the customer service (decline me for my tire warranty even it's half mile to their warranty with all the tire rotation and service with them + additional charge of $20 to place my donut tire back to it place... I walked out and went to other provider.) for this location made me change that and I went to another automotive care service provider.
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October 2023 by Chris Macaulay
This store management needs changing they cannot help me as a customer anytimeBut they do know how to charge $1,000 for four tires
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October 2023 by Joe McCollum
Needed to get a vintage car prepared for transport and Jay was extremely helpful. He patiently explained options and then worked with me to get tires prepared at a reasonable price in a tight timeframe. Shop did a great job and did it quickly. Highly recommended!Service: Tires
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October 2023 by Niko W.
Every time I come alone without a "grown up" I get treated differently. I came in asking to get my car looked at/checked up on, got told they "don't do that" with the a perplexed "I have no idea what you're saying" face and was told they only do inspections. Am I wrong or do you check up on a car during an inspection?? (My dad comes in with me with his broken english and they know exactly what he means with the little words he can use). My terminology isn't great but I didn't come in to feel like I'm dumb. I feel like my voice and concerns were not heard. I said inner door hinge, he heard outer door. I also mentioned that I might need my car realigned and if they would check that but that was also disregarded. Last time I went in my car's battery was completely drained (made a complaint to them personally but was waved off) and I couldn't start it up and had to buy a new battery, this time they checked my tires said it was good and full and not even an hour later after I picked it up and drove it a literal mile away, my tires needed to get pumped cause my low tire pressure lights were blaring in my eyes and the valve caps were kinda loose. I don't know what it is but I just keep getting disappointed with the negligence and arrogance. I cannot recommend them at all.
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September 2023 by Lavonte Jackson
First and last time going to Firestone .This place is a scam $400 for re alignment and oil change and all I got was basically 400 dollar oil change my vehicle was returned to me and it was like they barely touched it. This place is actually a problem I would not recommend to anyone ever.Services: Wheel alignment
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September 2023 by wrld sky
Would give 0 stars if I could. The guy running the desk, Jay, was very rude and condescending when I expressed concerns over service price quote. Instead of being kind and understanding and explaining things, he immediately said I was wrong to assume the parts didn’t cost that much, and then hung up on me! Me and my girlfriend decided to take her vehicle elsewhere (cough cough, playground auto) and lo and behold they can fix our problem without having to replace the part. Not only that but when my girlfriend went to get her keys she asked to pay the diagnostic fee in cash, and Jay grabbed the credit card device very aggressively and pressed cancel for her. THEN he emailed a quote for a bunch of other services we didn’t come in for new tires and brake pads that came out to a whopping 3,000$. Will not ever go here again and I have been a few times.
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July 2023 by JASON KLEIN
Sales guy told me they had the tires i requsted in stock so i travel the 35 mile to get there and then he says i told him a different size on the phone. I was staring atthe tire when i was talking with him. People have no accountability these days. Won't be buying from here ever. Thanks. No thanks
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July 2023 by Cheyenne Bossier
I would not recommend Firestone off of Mary Esther cutoff. I’ve heard bad things about this location but my husband went there anyway because he needed his tires replaced and it was the only place with a same day opening go figure. After spending almost $500 the same evening one of the “brand new tires” went completely flat. We called that evening and they gave us the run around about having to wait for the person who did the tires to come in to work. When we were able to get back up there the day after they were extremely argumentative and charged a fee to replace the flat tire. The technician who did the tires argued and tried to blame my husband. There’s no reason why we should spend that kind of money on all four new tires and warranty on and then have the tire go flat as soon as we leave. We called as soon as we noticed and they still wanted to argue about it. I definitely regret spending my money here. The customer service needs a lot of work and the manager not backing the customer when we have proof of purchase, phone calls, paperwork, and photos is absurd. Usually I would respect an employer backing their employees, but if you are wrong you’re wrong. There’s no reason you should be argumentative with your customers in a situation like this. If you can’t stand behind your work and product then you shouldn’t be in business. They were trying to charge additional fees but what’s the point of warranty if your tires go flat the same day and you are still going to be charged and treated poorly. Most disappointing of all was the customer service or lack there of.Services: Tires
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July 2023 by Spyder Ryder64
Your open. I have a tire with a nail in it. It slowly looses air. It's 11am.How long will it take. ???6hrs. Is what your man said.I received a new Firestone Credit card a year ago. Well I never use it, and I don't believe I ever will.So if your reading this review, unless your ready to drop off your vehicle for a day for a (Nail in your tire) I'd skip Firestone.
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July 2023 by Shane Smith
Would be zero stars if I could. Had a 10 AM appointment to change four tires ended up waiting over six hours. Paid 150 for the labor to change the tires bought from their shop and then they broke a lug nut and told me that would be over $200 to fix. The managers response to this was it sucks to be you. Good customer service, honest work, and fair prices are three things the shop does not have. RUN RUN RUNService: Tires
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July 2023 by Sophia Simeone
Would not recommend, will not go back. Fees too high for subpar service and be prepared to wait. Had a 10am appointment and didn’t leave their shop until 4pm for new tires and an oil change. Waste of a day and way over priced, if damages occur during service that’s your problem not theirs. Manager not helpful. Would get better service and care going to Walmart, which says a lot.
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June 2023 by James Wilkerson
I went in to schedule an appointment to get tires put on my Honda. Gentlemen pulls up tires that they had in stock. I bought them and when I asked him 'what days are available?' he said 'we'll take you right now.'Getting my tires done same day was great. They took care of me. I had no experience with them prior. Just went to them out of convenience and I will very likely go back for future services.Service: Tires
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June 2023 by Aaron D.
GO TO KELLER'S TIRES INSTEAD!! Where is the "0" star option? I've wondered why over the past couple of years the parking lot at this store evolves into a ghost town. Today, I learned why. Their store manager, Jay Bullard, confuses the differences between rotations and alignments. When I asked for Wayne (an older gentleman who is THE BEST in town) to do my alignment, Jay told me "Wayne can't do your alignment because your tires are too heavy." I corrected the request and clarified that the weight of my tires isn't prohibitive because Wayne's done my alignment before. Jay proceeds to argue with me about what I said. I told him, "Fine...I'll just sit over here and wait." At this point, Jay stares me down and starts glaring at me out of the top of his eyes. I told him not to "eye f**k" me and asked what his problem was. Jay told me his shop isn't going to work on my truck and to leave. I asked for the store owner's business contact information and he refused to provide it to me. This is a small town. Everyone knows everyone. Everyone talks. This business has rapidly lost its customer base. If you're a local - shop local. If you're a visitor/tourist - shop somewhere (ANYWHERE) else! Btw, he's in a relationship with one of the customer service reps so don't expect much help on that front.
