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July 2023 by Jessica Morey
Do NOT waste gas or time driving to this location. I’ve gone here because it is very close to home but on 3 different recent occasions I’ve gone (during business hours) and they have been closed. Today I sat there for 40 min waiting outside since it was the final day to turn in my old phone but there was a sign on door saying “on break be back shortly”. I learned previously that their hours are wrong online so I knew they closed at 7pm. Finally at 7:05 after waiting 40 minutes by the locked front door, I finally left to make it to a different AT&T before they closed too. If you are lucky enough to catch someone there, (as in leaving to take a break or close)don’t expect courteous, friendly customer service either.
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May 2023 by Dustin Springs
Jennie helped me and my husband with our phone plan today and she was amazing! She Helped us with all of the issues we were having transferring plans and really cared
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February 2023 by Brittany Watson
When I say, I haven’t seen service like this in a long time. Derrick was amazing. He tried his best to help every customer.
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January 2023 by Ajani Berlin
I came in to get a new SIM card for my nephews phone and get it activated and Derrick helped me with the process. Very professional, helpful, well knowledgeable in the craft.
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January 2023 by Matthew Nicholson
Just finished with Derrick, Tee, and Jeanine getting set up with a new phone. Service was fantastic! Entire crew was friendly and helpful. Anything you need and they'll be happy to help.2nd time visiting this store and being helped by Derrick. Again, fantastic service. This will be my primary store from now on.
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January 2023 by Dorothy - Dolly Quill
AT&T receive an A+ again.I had to go to the AT&T store, in Uptown Station, Fort Walton Beach.I needed to activate my new cellphone and have everything transferred.Upon my arrival, Derek was working with another young man and they were swamped.I sat in amazement and watched Derek helping 6 customer's, taking phone calls and taking payments from customer's walking in.I also noticed he was limping with a damaged foot from an incident at the store the previous night.Talk about cool, calm and collected.He's skill for customer service, outshines anything I have ever seen.This young man receives an A+ from myself and I'm sure many other's if you ask them.Thank you Derek for your great care and great representation for AT&T.I'd also like to add to this review, two day's after having my cellphone activated, I dropped it and thought I had four cracks in the phone.I took my phone back to AT&T and Jenny was working. I told her what had happened and she reassured me that I had not broken my new phone and it was the screen protector which had four cracks in it.Even though she was busy, she replaced the screen protector and I went home happy.I can't sing the praises of Derek and Jenny enough.The customer service at this AT&T store, far exceeds anything I have ever seen.Derek and Jenny are a great asset to this company and will always do well.THANK YOU again Derek and Jenny,you are both GREATLY APPRECIATED.Dorothy (Dolly) Q
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December 2022 by Kittisak Nilkhammol
Excellent service, I’m so glad to select AT&T to cover my phone, and the staff are at the store so kind and very nice☺️ and I would like to mention to Mr.Jackie and the other staff this morning that they’re very nice Nov, 18,22
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November 2022 by 850 Fireman
Customer service was above and beyond, Josh completely took care of myself and entire family without one complaint. Appointment took over three hours. Great experience and staff at the fort Walton beach location!
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November 2022 by Quiet_Impostor “Quiet_Impostor”
To summarize my experience, it was amazing. The only complaint I had was the wait being a tad long. The person we were with was very thorough and in depth and went through the hassle to do the math to ensure we wouldn’t be surprised by our new bill. Really enjoyed my experience. And if you have any problems, I recommend you go here.
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September 2022 by Danny D.
Shout out to Derrick! He was fantastic! The AC was out in the store and had been for quite some time, however, Derrick was enthusiastic and did not miss a beat! He was able to get me what I needed after the corporate store in Mary Esther couldn't help me for well over two months!Thank you, Derrick!
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September 2022 by Giana Powers
Josh at this store location was a HUGE help in assisting me, as a very non-techy person, with getting my kids set up with their own devices. I was really nervous about the whole ordeal being a helicopter parent but Josh walked me through how to set up Family Link and showed me how and what I could monitor.He also suggested that before I buy a used device to have the Seller meet me at the store so he could ensure the device was not stolen and could be used on my account. I would not have thought of that so it was a huge relief to have him verify that for me!It’s been a few days and the kids and I have been super happy with their devices.Thanks, Josh!
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August 2022 by Tisha P
Awesome customer service assistant by P’ Jackie (P stand for brother in my language) I had to make several changes to the account and everything was confusing by the way. which’s I’m foreigner and Jackie also can speak my language too. That’s cool. Jackie helping me was fantastic and handled it all, appreciate that P’ Jackie
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August 2022 by Beautiful Gypsy
March 14th: We needed decent phones with a decent service plan. We appreciated that he understood our situation and never made us feel less than because we could only afford the starter package. It was a good experience over all.UPDATE: August 16th: They got me. They got me good. Just say no.
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August 2022 by Tavia Carter
Derrick at the store on uptown station Eglin Park way is an amazing individual. He is very informative, professional and helpful. I truly appreciate having someone like that to help me with my issues. Kudos ?
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August 2022 by Tony Tillman
Went in to upgrade phones and Derrick made the experience great. He knew what he was doing and talking about. I recommend to anybody needing help and assistance. Thanks Derrick. Go Tigers!!