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June 2024 by Roberto Martinez
I've been calling since 8.30am and it's a different story, it's a lack of respect for clients, it's still hours and they haven't come.
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June 2024 by Gonzalo Cardenas
Excellent atention
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June 2024 by Yeniffer Perdomo
good prices
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May 2024 by JUAN CARLOS LEON PEREZ
Excellent service and wide variety of products, they have a Stan of discount products for mechanical enthusiasts. They provide advice to solve common mechanical problems.
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May 2024 by Jorge L Gonzalez
I was recently at the store, and I want it to say the customer service of Luis Puentes was excellent. He was very attentive and helpful. This gentlemen deserves a five stars rating. Thank you!
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April 2024 by jose reyes
Excellent service
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March 2024 by Francisco Mendoza
Excellent atention
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March 2024 by marina de angelis
Excellent attention
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February 2024 by Trevor
This is the worst store of any kind that I have ever gone to. Nobody speaks English at all, nobody seems to care to learn any, and everyone takes their sweet time ignoring customers, and not really doing anything. There's always an insane line, and rather than helping the next customer while one waits for a part in the back or something, they just stand there and do nothing while a huge line forms. 0 stars.
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February 2024 by Hector Sigler
Great customer service at Napa in doral , i would like to thanks mister Reinaldo Gonzales , he was very helpful and nice . He helped a lot searching for my needs . Reinaldo took his time looking in the books and others stores he got it and
Ordered for me . Hope all the workers have his personality and enthusiasm . Great customers service
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February 2024 by Sachiko Shimizu
Mr. José Reinaldo (Enrique) is the best employee you could have, he is very patient, very attentive, he explained to me all the details of what I was looking for... I left pleased, satisfied... thank you very much ??
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February 2024 by Orlando G.
Muy buena la atención del señor Reinaldo González muy profesional muy amable el señor me ayudó con todo los productos que compré
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February 2024 by Daniel G.
Una super atencion de Reinaldo Gonzales me cambio los wiper my professional el señor Gonzales
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February 2024 by luis rios-berly
Good auto part.
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February 2024 by ERIC CORRO
I've been a customer at Napa for the past 8 years, but recently, I had a very unpleasant encounter with one of their salesmen, Reynaldo. From the moment I arrived, his attitude was extremely arrogant, and unfortunately, he treated me with disrespect. Not only that, but he responded to my questions with sarcasm and mockery, going as far as telling me I had to pay the invoice to continue receiving service.The situation was much more complicated than I can detail here, but by the end of my visit, it was challenging to come to terms with what I had experienced. Despite my patience, I left the store with a negative feeling. I was surprised that a reputable company like Napa has someone with this type of behavior working for them.After the visit, I decided to do some further research and found Google reviews dating back over 10 months, all pointing out Reynaldo for his poor customer service. This made me question even more how a renowned company can allow such a situation to persist.To make matters worse, upon reviewing my purchase, I noticed that Reynaldo had charged me for 12 carburetor cleaners instead of one. When I returned to address this issue, he completely ignored me and urged me to speak to another colleague for a solution, claiming it didn't necessarily have to be him.Fortunately, his colleague recognized Reynaldo's poor attitude and insisted he refund my money, as he couldn't comprehend why I had been charged for an entire box of carburetor cleaners.In summary, my experience with Reynaldo was very negative. I highly recommend avoiding dealings with this salesman to steer clear of issues at the store.
