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January 2024 by Dalton French
By far the worst customer service I have ever had. Do not go here no matter what you do. I will go out of my way to never rent from this establishment again.
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October 2023 by Kimberly Barnette
They close at 5pm. My flight was delayed and I would not land until 6:25pm. I called 3 times and the spoke to the same lady. She said NO, they could not do after 5 pick up, NO she would not have the car at the airport, NO I could not get a car from the HERTZ located at the airport, NO there is no shuttle to get me anywhere. So, I lost money on the rental for 1 day, hadto pay a Lyft driver to bring me from airport to house. Then had to pay a Lyft driver to bring me to Hertz the next morning, and my prepaid rental that was suppose to be ready at noon on Tuesday was not ready. I sat from 8:15am to 8:50am waiting to get the car. Was late to a 9:00am meeting. While sitting, there were 2 men sitting and they told me they were drivers. They explained they drive cars to people, etc. So, YES, there was something hertz could have done. They could have dropped off the car to their airport location, and I could have picked it up there. They are open until 11:30pm.
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October 2023 by Roddie Melvin
Dont rent a car here. They are a bunch of racists. Ignored me when I had a reservation. Then refused to rent me a car after I got upset. Save your money if youre smart.
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September 2023 by A Warren
Great place! I was able to get a last minute rental and they worked with my insurance.
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August 2023 by Anthony Castillo
From the moment we walked in Nicholas took great care of us. This young man went above and beyond!!! He not only took care of us but was also servicing and cleaning the vehicles. This young man is an asset to the Hertz family and deserves a pay raise. Hertz family make sure you guys take care of Nicholas he is doing a great job.
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August 2023 by Ex tra
Smoothest experience and incredibly kind staff. Cross their T’s dot their I’s to make sure you know what’s allowed, what’s not, when to return and to make you aware of any possible fees. Truly incredible communication, very easy to work with this staff and I’m extra grateful for Ms. Ainsley.
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June 2023 by Eby Pfaltzgraff
This team is outstanding in their services, they always go above and beyond. REALLY! I've been renting for over 5 years. The vehicles are always ready and very clean! These staff members deserve 6 stars?
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May 2023 by J. Browne
I accidentally booked at the Hertz in Destin instead of VPS airport (my fault not theirs) the guys at the counter directed me to call Ansley The Hertz Manager at the Destin store the following day. (Delayed flight and we arrived after hours) We ubered to the hotel and called Ansley first thing the next morning. She was great about getting us into the type of car we reserved even though my reservation was for the day prior. She provided great customer service to not only us but everyone we saw her help as we waited for the car. The car is clean, low miles, no damage, full tank of gas. What else can you ask for? We will returning customers.
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April 2023 by Marie Gum
Advised location already closed when arriving to VPS airport. Told by Hertz personal at airport to Uber 37 miles to our hotel, Best Western Destin, and attempt to pick up prepaid car following day or otherwise return to VPS Hertz counter after 10:00 following day when rental cars would become available. Not sure why Priceline confirmed car in town and not at Airport where landing with Southwest Airlines confirmed reservation.
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November 2022 by annmarie morgan
The staff was very friendly and wonderful the room was nice we are definitely coming back love you guys
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September 2022 by Riverbank Christmas
I had a same day rental on short notice. Simone and the other young lady were absolutely amazing in getting me my rental. The was in fantastic condition and I had no issues picking up or returning. I have been repeating business here and will continue.
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August 2022 by Yo Alt
The ladies here are not helpful at all. The blonde older lady has an ugly attitude and it shows in her face too. Don’t waste your time here, go somewhere with more options and better employees.
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July 2022 by Ellen Dewell Zamorano
My sister came into town on Wheels Up. I told her we could pick her and my parents up but not sure if we could fit everyone including baggage. She said she would rent a car. Was told when she got there that it was going to be $650.00 per day. Did not want to bother me so she accepted the car. When she told me of the rate, I said we would return the car the next day. It is that day and it is the 4th of July. Location not open. Was told could return to airport 1 hour away and have a one-way charge. If we keep the car until they are open, would be charged for the day. No one at Hertz national can help. Emailed the branch manager and asked for help and she was not helpful. Just the same "you will be charged". Did not respond to the predatory rental charge. Checked with Enterprise and cars are available for less than $60.00 per day. Will return the car tomorrow. We will see what happens. Do the managers receive commissions on these rentals? To add injury to insult, the rented car was 3 years old and had 30,000+ miles on it. Hopefully the manager will make the situation right.
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June 2022 by Erica Escalera
I have been renting cars almost weekly for about three months from this location and every experience has been great. The now recognize me when I walk in and every single person (especially the three main ladies) is great!! They work with me and help me find the perfect car for what I am going to be doing for work that week. If you are looking for a rental and you are in the Destin, FL area….check them out. I strongly believe their rating on here is WAY undervalued.
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May 2022 by Adam Gorman
We visited from the Uk recently. The car was excellent. The service was excellent. Carolyn was great. I’d definitely use them again.