October 2021 by Miah Rodriguez
Johnathan at the phone help desk was super nice and helpful. We weren't able to buy the phone we wanted today, but they did everything possible to help us choose the best option.Very nice store, not all display models are working or usable, but the store is nice overall.
October 2021 by Miles Curtin
Again just Best Buy could not help me with what I wanted. 2 days in a row I have visited a Best Buy store and bought nothing while I wanted a new phone and laptop.
October 2021 by James Braner
Went to the store to purchase a new apple computer. Look at a previous open box computer and was amazed with the quality of the used item. Save myself $600 dollars... Great customer service fast, easy check out.
September 2021 by Moriah Lewis
I was told I would get a survey sent to my email after my experience here, but it never came. So this is a very specific review, but I believe his name was Christ, who works in the shop for cars, and Matt (I think was his name as well) were fantastic. They helped make sure I was getting the best radio for my needs at the best price possible. They were able to get me in immediately and took care of my car instead of making me schedule an appointment 3 weeks out. They were very kind and positive and it was overall a very pleasant and easy process, even though I ended up spending more than I originally planned. Definitely worth the cost and I'm grateful for all their help!
September 2021 by James Isaacson
I had Benjamin Cooper design my home theater components and he did an amazing job. He communicated very effectively throughout the entire process. His crew from the Geek Squad did and outstanding job with the installation. I have used Best Buy and the Geek Squad for over 15 years. I highly recommend the Geek Squad and if you truly want a home theater design ,Benjamin is the right person for the job.
September 2021 by Brad Erickson
Walked into this store looking for computers for the kids. Walked to the back where there were six workers standing around, talking holding on to their cell phones. I started looking around tried to signal for some help because of questions I had and everyone dispersed. So I pulled out my phone to do my own work and some guy in a yellow vest working there is just starring at me whole time. After a few minutes I picked what I needed and went to checkout to the only cashier again on his phone starring down . After a couple minutes went to customer counter to check out. This is why brick and mortar stores are failing. If I can do everything myself then I don’t need to go in I can buy the exact same thing online.
September 2021 by N M
Mike & the employee w/ blue top hair were EXTREMELY helpful today! Sprint & TMobile make purchasing a phone so difficult, but they were patient & resourceful throughout the transaction. I loved the guest service they provided. Truly a great pair!
September 2021 by J U
Very clean, neat store with friendly staff. Hand sanitizers and wipes everywhere. I went in twice, 2 weeks ago and then maybe a week ago. Once to look at laptops in person before I did a bit more research and made up my mind, then I went in again to pick up the laptop I ordered. Both times were pleasant and workers asked if I needed help several times.I also heard that they took old electronics so I looked up what they took for recycling on their site and brought in a small box of old phones, tablets and lithium batteries along. Took them to customer service and was easily rid of them. Take advantage of this service, its unsafe for garbage workers and the FL aquifer to dispose of old batteries in the regular trash.
September 2021 by David Fitzpatrick
The staff is pretty inexperienced. The only person that was willing to help us ended up saying they didn’t have the controller we were looking for. After a search we found out on our own. Standard Best Buy prices and selection.
September 2021 by Brandon Crumbley
They Cracked my dash during an install and no one will return my calls to replace it. I live an hour away so just coming to the store isn’t an easy option. Insurance and claims have both tried to reach out to them and they refuse to respond. DO NOT use this business! Better off filing a police report like I will be doing.
September 2021 by Matthew E.
Friendliest staff I've ever come across in a Best Buy. Always helpful and never tries to upsell me on things I just don't need.
August 2021 by Bambi H.
I went in with 2000.00 cash to buy a TV no one would wait on me! The kid working was helping a father and his adult kids to get a Tv, and I am standing there he finally came over to me I was asking a few questions that he could not answer, another sales associate came over to him and said you need to go up front and they both walked away leaving me stand there. No manager around no one to make a complaint to this store is the worst I have ever been in. They lost a good sale and best of all the Father with his adult kid's didn't buy anything. Don't waste your time at this store, I will be going to Pensacola with my cash and get my TV there.
July 2021 by Mark Bagri
Went in to get a new cellphone. BB rep was less than pleasant. Like we were inconvenience to him. Also slammed Next Up when we didn't even talk about it. Highly unethical.
June 2021 by Lindsey Pratt
Zero stars. Incredibly unfortunate as I have bought from Best Buy in the past. I recently bought a MacBook Pro and they said it would be to my house by Friday. I needed it for my work trip out of town and it did not come in on time. It is now Thursday of the next week, with 2 delays in shipping and a replacement shipping. This is not okay. The first time, they gave me $50 for the inconvenience. I had to stay home to sign the package and then today got the notification that I would not be receiving it until tomorrow. I will have to stay home tomorrow to receive the order. They cannot do anything about it and customer service did not do anything to make this experience any better. Because of this whole situation, I want to return my computer once I receive it and never buy from Best Buy again. This has been an awful experience.
June 2021 by Sharon A Elliott
Called yesterday to find out what I needed to do to have tablet, under 2 yr replacement/repair policy taken care of due to shattered. Was told to to come to store, appointment not necessary, bring product to check in with customer service.Waited for service x 30 min to find out I was at incorrect area of customer service desk. Moved to correct register, another 17 min wait. Short on help, a rep finally assisted me. Thinking, due to damage if the case and screen I would receive a replacement at this time but was informed only the shattered screen would be replaced. Date of pickup 25 June unsatisfactory, not only that but I must travel for some 45 min, pay a toll and have to insure I have transportation. Needless to say, a lady age 72 and am NOT a happy camper or