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September 2023 by Ricky M.
Do not use them if your vehicle has aftermarket parts. Had them change my Fox steering stabilizer, paid approximately $180 for them to order the part out of a $510 bill including tax and labor. The part the used was a rough country n3 that cost $90. In contrast, I went to a off road place, everything including fox 2.0 series ($253) for a total of 568.62. I will no longer go to have my Jeep service by the dealership, it isn't worth it!
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April 2023 by Erikia B.
If I could leave negative stars I definitely would.March of 2020 I purchased a "certified" used Ford Focus SE (it was my very first car) 6 speed manual. The first few months was great, I actually learned how to drive standard on this car. Until the fuel pump went out. A minute after I gave them my check and was handed the keys, they informed me it needed "a part" and to bring it in and they'll change it for free since they didn't tell me till AFTER I bought the car. I bring the car in and was being charged $200 for the part, I told them I don't have $200 and that I wasn't planning on paying that since it was suppose to be free. After a huge argument they decided to drop it and let me take my car home. August of last year, I was driving said car, when the gear shifter got stuck, I went to put it in 4th, it slid into 2nd and got stuck. Red lines and blew up. Now I was prepared to take full blame for this, but I started doing my research and found out that the engine and transmission in MY car was recalled and I was not notified about this. I immediately call the dealership and tell them about this, they run my Vin and tell me there's no recall, and that they couldn't do anything. I asked about my warranty and was told I didn't have one, when I know for a fact I do.After the third time going up to this dealership the lady in service printed me out and paper and only showed me the top paper stating I didn't have warranty. After walking out and looking it over myself I seen on the second paper that it clearly stated I DID IN FACT have warranty on this vehicle. I was so flustered and done with this dealership o decided to take this to the BBB, but didn't get far because all they decided to do was ask the dealership for a response to my email. They obviously dismissed it, and covered it up.I even called Ford Company and was told I do have a warranty. So I had my car towed up to this dealership to be worked on since I HAVE a warranty, they took a month to "diagnose" it only to be told I don't have a warranty (lie) and that I owe $300 for them to tell me what I already knew.Now I have a broken down car, with only 83k miles, sitting in my yard with $6k still owed on it because Ford don't want to honor their recall. I wouldn't take my worst enemy to this dealership. They're liars, they're con-artists and ugly people.
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October 2022 by Sam C.
This place is like a candid camera joke story. Beyond silliness. Too much to list so we'll just say poor everything ok?
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September 2022 by Terri A.
Went to buy car and really did not what I wanted. All they had was a more expensive car. Payments were a little more than what I wanted. their a long time.
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July 2022 by Meredith J.
We were on a long car ride and ended up getting a nail in our tire. We stopped at ford crest view to repair the tire. The service and sales team were all so kind to us and our children. They saw us immediately upon arrival and had us in and out so quickly.
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May 2022 by Alex Z.
They do not accept customers with X-Plan. Corporate greed at its finest. Dealerships looking to take advantage of customers
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January 2022 by Richard G.
They mail out prize cards to people and lure you in with a winning code that appears to correspond to a certain prize on the card (85" Sony 4k HD TV in my case) and then when you get there, they reveal that your winning number is something entirely different and that you actually won a $5 Target gift card. Total scam and really shitty bait-and-switch advertising technique just to get people in the door. I would never buy anything from an organization that is that sleezy. DON'T BUY CARS HERE.
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May 2021 by Danny H.
Ok before I get into the bad I do want to state that the sales process was great and my salesperson Erika did a great job. I got what I wanted for a fair deal without being pressured into something I did not want.However after the sale of the vehicle it all went down hill. First I got a call about 3 days after my purchase stating that I needed to come back in because they forgot to add in sales tax to my deal. How do you make that mistake if you are a professional dealership? Like you do multiple contracts a day but somehow miss something as simple as tax? I was living an hour away from the dealer at the time so it was very inconvenient to come back in for some signatures. I thought that was the end of the headaches but I was wrong. I'm military temporarily in Pensacola before I return back to Virginia. I am registering the vehicle in Virginia so cannot get my plates until I return back home. The dealer played they have me expired before I could get back and get my new plates. I expressed this concern to their finance guy when we were going over my deal and was told it was no issue just come back here and we'll issue you another set of dealer plates. So I call back about 2 days before my dealer plates expired and told them, I was then told that is not possible and we cannot issue you another set. So either that finance guy completely lied to my face or was just so inexperienced that he had no clue. (I found out that finance guy was moved to another dealership)Now I return back to Virginia, after finding out my registration was sent to a completely different DMV location then the location I gave them, go to finally get my tags and they tell me I still owe them taxes. There was a note in the paperwork that said the dealership specifically stated that I did not pay taxes on this vehicle. Well clearly I paid taxes to the dealership since I had to drive back there and do the new contract since they left it out in the first one. I have proof of that as well. I got in contact with the dealership, they forwarded a form over saying I paid it. The DMV said they will just submit it and if it still isn't what they need then I'll get a bill for the taxes. So waiting on that one....Bottom line do not go to this dealership please if you can find what you're looking for elsewhere I would go there. There was limited inventory for the vehicle I wanted so I was forced to go here versus other dealerships.
