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November 2023 by wendy schelin
I went to replenish a couple of my staple lipsticks, and I was fortunate to have Jackie greet and help me!! She was so knowledgeable, gave great and honest feedback and I look forward to seeing her there again for more great suggestions!! Thank you, Jackie!!!
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July 2023 by Darnelle Daverman
I went to the MAC beauty station inMacys for Women yesterday. It doesn't get any better than Lilly. Customer service is superior. She was super patient and kind. Thanks so much Lilly for being you.
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April 2023 by Julie F.
This is an okay Macys. As it's one of two closest to my house, I'm here fairly frequently. Most often I shop the Clinique counter, especially during gift with purchases, the swim suit department each spring, their last chance/backstage departments, and a few of their in-house brands. And of course, around the holidays for gifts. It's usually not very busy during the week. And that's some times is an advantage for shorter cashier lines. The only problem is that they don't always have the newest or most selection of merchandise. It depends, of course, what you're looking to buy. I've been a Macys shopper for years. Growing up in Connecticut, we would go downtown to shop at Macys department store. And when we would visit NYC, we'd have to stop by --(I have childhood sitting on Santa's lap photos from here) to ride the wooden escalators. So when, years ago in Florida, Macys took over Burdines, it was a natural. And yes, I'll still loyally be coming here when in the area...
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April 2023 by Betty T.
Sadly....not the Macy's we knew and loved.Stale air, trash on floor, sad employees (whatever is left of them).
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December 2022 by Cecilia B.
I went to pick up an item from "At Your Service "- on line pick up. After checking in and waiting for 10-15 minutes I called at at your service department to see where my item was. The lady on phone said " oh , the girl can't find out". Where are you? I said I'm parked outside At your service area. I asked should I go in? She said " hold on". Never came back on phone. When I went into store, same run around. Horrible service and people that can't communicate well with customers. I don't recommend this store.
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November 2022 by Latasha B.
Great savings in clearance section I always find shorts , pants under $10 bucks !!! Awesome since inflation is out of control however the checking process is crazy some of the staff are just not nice wouldn't even let me use my birthday coupon because I had clearance items which I know coupons are a no when you have Clearance but a birthday reward yes ,, I just left with my goodies ,, if you looking to be ballin on a budget go here and just shake it off if you don't get a nice checkout the deals are what's important here
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March 2022 by Janine J.
Not a good experience today. My friend is a Macys Platinum card holder. Bought $400 worth of merchandise last month. Today returned $150 and was given SUCH a hard time by the returns representative!! She basically questioned EVERYTHING!! Refused to accept a shirt & pair of shoes claiming they were used which they weren't. Then refused to accept a jacket which had the tag still on it. It was on sale and had 2 very small holes, which my friend never noticed, but she accused my friend of the damage! I asked to speak with a supervisor. She walked to the other side of the store to get one-? Came back & said they were coming. Continued waiting another 10-15 min. Then she picked up the phone right there & called someone. "WHAT??" Evidently a supervisor!! She asked permission to do the refund and evidently was denied. Got off the phone and started to apologize to me that company policy etc. & it could not be done. I told her she outright denied me the chance to speak with a supervisor and escalate. I refused to accept her response and asked for the supervisor to see me a face front. She said I might have to wait longer and then mentioned that she was supposed to be off at 5:15. Hmm, there it is! She actually started to debate the situation with me about why she had to walk clear across the other side of the store to get a supervisor who never came and then made a phone call right there. The other gentleman at the desk said he would go get a supervisor for me. The supervisor came I explained the situation and how long I had to wait and how I was denied more than once for the refund & escalation to a supervisor when she was on the phone with one. The supervisor, without hesitation, told her to process the refund! Definitely need more customer service training here!
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January 2022 by Matt Grosso
I had the most pleasant experience at the coral square MAC with salesperson Gabriella. I was purchasing a gift for my wife for the holidays and Gabriella was nice and so professional. She advised me of my wife may like. I will definitely be back and let my family and friends know that this location has very helpful staff. Thanks Gabriella!
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January 2022 by Chris b.
A employee gave me a dirty look when I was going down the stairs with my puppy and friend
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November 2021 by Anukar S.
I needed help in the fine jewelry department, no associate was at the counter or the counters nearby, so I went to the next closest jewelry counter with 2 associates, and waited. And waited. And waited. I watched these 2 associates greet and assist every white customer that walked by. And completely ignore me. 2 more associates went to the fine jewelry counter where my grandmother was waiting and proceeded to window shop the jewelry in the case, on the clock. Never asked her if she needed help or even greeted her. This is not the first time I have been treated this way in this store. Because I am a younger and we are persons of color does not mean I cannot afford to purchase jewelry. It does not mean I am not worthy of being treated with the same respect and courtesy as white customers. I was angered and embarrassed that my grandmother and I were treated as less than human when simply trying to buy her something nice on her birthday. Shame on Macy's for allowing this horrible, disgusting behavior. This is clearly not a company that welcomes me or my wallet.
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September 2021 by Michelle R.
They lock you in the store with no store closing announcements. I had to walk around the entire store to get to my car way on the other side of the building two doors away. The doors should not be closed until all the customers have exit. I've never experienced this at any other Macy's, there was always someone at each door letting the last customers out. Someone should be at each door to ensure each customer leave the building where their comfortable. . I'm a female, and certainly didn't find it acceptable that the store (managers) I would imagine told me I had to walk all the way around the building because they already closed all the other doors, in addition to the fact that it was raining outside. What's even worst is they were both Females. Macy's have to ensure their employees safety at 9:00 pm, when it's dark outside. Customer's safety should also be of importance too when exiting the store. It's very disappointing that customer service and safety mean nothing to management here at this woman's Macy's. I feel so degraded and have no interest in shopping at this location ever again.
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August 2021 by Allison L.
We went school shopping and bought sooo many clothes for my two teens. I cannot say enough nice things about Virginia in the teen clothing department in the Coral Square Mall!! She was so wonderful and patient. She stayed extra late ringing up all the clothes but handling with such care and not rushing! What an excellent staff member an asset Macy's is Lucky to have her!! Thank you Virgina!!
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June 2021 by Sheri L.
i bought a sofa twice one leather which was really well and and L shaped fabric it's so nice,not so comfortable as the couch feels short !make sure you sit in it for t en minutes to see if it is comfortable also bought four lipsticks from Kathryn and Elva they were friendly and nice
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May 2021 by carlos vargas
Good nice thanks bye
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May 2021 by Ed R.
This is about the Men's shoe department at Macy's Coral Square Mall. First there is either one or two people staffing the department. We unfortuately had the poor experience of only one person staffing the department. If you are going to buy a pair of shoes you have to select the pair or style you want. Then stand in a line that today was four deep. Then the clerk goes and looks for the shoes. They had one of the two pair I wanted. Then you have to stand in line to check out. That took 15 minutes both times. They had to order the shoes for delivery in maybe 10 days. We paid for the shoes with a debit card so Macy's does not have to wait for the money. We left and came back within 30 minutes because we changed our mind and wanted a more expensive shoe. We waited in line another 20 minutes because the departmenthad only one person manning it. We got to the front to make the exchange and were told the 30 minute grace periosd expired. Of course it did. We were standing in line waiting that long. I am tired of typing so the bottom line is neityher clerk tried to help and they developed an attitude. We asked for the manager who was "too busy" in a meeting to help a customer. Customer Service on line did not care or offer to help nor could they be understood. So Macy's has our money for at least ten days waiting for the shoes we don't want to arrive. We then have to drive back to the store to return he shoes we don't want. And then we will have to wait at least another three weeks before our money is back to us. Sounds like Macy's has our money for at least a month and we do not have any shoes. Macy's lost a customer of over 40 years. That plus the store inventory is very low. Can they be closing the location? The sad part is the store employees in that department are badly in the need of training in customer service. This was a simple thing: credit out the sale and ring up the new sale (more expensive). Bye bye Macy's!
