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“Very positive experience. Alejandro was super helpful and not only was very patient fixing my problem but he showed me other ways I can save money with what I already pay. Thank you!”
“They are very attentive and responsible. In 4 years of service we only had 1 problem d3 major breakdown and it was resolved within the agreed parameters. I recommend them”
“This T-mobil store, especially Karla, was phenomenal. Firstly, assist us with our needs. I love the atmosphere that was inviting in such a hurried world. We need more people like them interacting in business.”
“I was in the store doing an upgrade and Yulber's attention, kindness and education was excellent, thank you very much for the service, I will be back soon for more and of course I will recommend the store and the mobile expert with my friends and family!”
“Excellent attention and service in this place, they give you everything you need and their manager, Mrs. Jenny, is very professional and efficient. I had a very bad opinion of the company from people who served me previously, but she made me completely change my attitude. I am very grateful”
9AM - 7:30PM
12843 SW 42nd St, Miami
Internet Service Providers
“Just switched my parents back to Metro and I must say the service at this store is above par. The ladies went beyond professionalism and courtesy. Definitely a go to store for me and my family!”
“Excellent service from Wendy, who helped me with the purchase of my new phone and making several changes to my account, thank you very much for your patience and kindness.”
“I wanted to take a moment to share my exceptional experience with Katy at T-Mobile. From the moment I walked into the store, Katy greeted me with a warm and friendly smile, immediately putting me at ease. Their professionalism and extensive knowledge were evident as they expertly guided me through the process of choosing a new phone and plan.
What stood out most was Katy's patience and willingness to answer all of my questions. They took the time to explain the features of different devices and the benefits of various plans, ensuring I made an informed decision that best suited my needs. At no point did I feel rushed or pressured into making a purchase.
Furthermore, Katy's efficiency and attention to detail made the entire process smooth and hassle-free. They went above and beyond to ensure my phone was set up correctly and that I understood how to use all its features before I left the store.
Overall, my experience with Katy was outstanding, and I cannot thank them enough for their exceptional service. T-Mobile is fortunate to have such a dedicated and customer-focused employee. I will definitely be recommending T-Mobile to friends and family based on this positive experience.
Thank you, Katy, for your excellent service!
Best regards,
Wendy”
“This is worst T-Mobile in town! the staff overlook you and are not knowledgeable about promotions or next steps if you have a problem with your phone or service. My 75 year old mother asked if their was anything they could do about her being locked out her phone and one of the sales techs was talking loud and being belligerent by saying, "If I knew what to do about that I must know all your personal business." All he had to do was to say he couldn't do anything for her or did not know what to do. I had a bad experience there myself. The staff there is prejudice against black customers and the management is unprofessional.”
“I have been consistently impressed with the excellent tech support provided by Compusource, especially by Shadikur. He is extremely knowledgeable and intelligent, always addressing my Windows PC issues quickly and efficiently. Whenever my company faces any technical challenges, I can count on Shadikur to handle the situation with great care and expertise. His prompt and reliable service makes Compusource our go-to for all tech support needs. Highly recommend!”
“Due to past experiences I hate when I have to go into a tmobile store. That has all changed due to my experience yesterday with Noemi at this store. The service she and her coworkers AB and Mark I believe was beyond great customer service.
When I have to go back to the store, this is 100% the one I will return to!”
“Joanna is the best, she made my experience the best. I was from another carrier and switched based on her recommendations. God tier support. If you go ask for Joanna!”
“I dropped my Samsung Note 5 and a crack appeared on the LCD digitizer across the top part of the screen. After the drop, the screen was unresponsive and bled pink and purple until it blacked out completely by the end of the day.”
“Excellent service. There is incredible attention and they also help you find solutions when you don't have an answer. Also the girl who is there always takes good care of him. Nuri or something like that is called. Recommended.”
“I truly love the service that I received from the store manager and Teila. They helped me setting up my new phone and created a new apple account for me, made sure all my contacts and pictures. I highly recommend this store for their customer service”
Open 24 hours
36 NE 2nd Street STE 400, Miami
Internet Service Providers
“Been with them for years and stay with them for the great support. Recently had a support issue on my hardware set up and Liam D helped me get it resolved perfectly without issues. Thanks Liam!”
“This was my second time coming for service at this location and Claudio made me feel like a VIP customer. I appreciate his honesty and effective and on-time communication. Excellent customer service. Keep up the good work!”
“Top Notch professionalism in customer service Jelani went beyond in all of my needs! I have already recommended him and this particular store to my family and friends thank you very much see you soon!”
“Anna and Ernesto at the 5th Street store were incredibly professional and friendly. They helped me with everything I needed to exchange my old IPhone for a new 14 Plus, and I actually really enjoyed my time there with them. This is the Miami Beach Verizon store to go to!”
“Not at all happy with switching to TMobile a year ago, for any number of reasons, I came in to this location with a very specific issue. Jorge instinctivly felt my deep frustration and fixed the issue big-time.
I travel this country. And Jorge is probably the only TM employee who has ever fixed a problem.
Thank you. If you are not a manager - you need to be one.”
“(Translated by Google) excellent service and the best promotions, add two lines in Boost Mobile, I only pay $60 a month and the best thing is that the second phone was free, happy to be part of Boost Mobile (Original)excelete servicio y las mejores promociones, agregue dos lineas en Boost Mobile, solo pago $60 al mes y lo mejor es que el segundo teléfono fue gratis, feliz de ser parte de Boost Mobile”
“Claudia was very helpful and friendly and helped us solve our issue with a new iPhone. Excellent attention to detail and very kind with us. Would come back again with future issues with her. We tried to leave a tip out of appreciation because of how helpful she was, but she was sweet enough to decline.”
“FOREX INVESTMENT I never believed my life will change in such a manner, i saw a review on a page about MRS CHARLOTTE WAYNE and before then i have never risk money doing anything online with anybody because i think i was so wise and never want to be cheated, but when i contacted her and she explained everything to me concerning trading and the profit i can make within a week i was convinced to give a trial and why i risked to invest 500$ was because i don't need to send her th”
“Kudos to Ariel. He was very kind and thoughtful to my mother who needed a better plan. He made us feel at ease, explained everything and was thorough and professional.”
“DJ was nice, efficient, and so helpful. I was in and out of the store in 10 min. This store was WAY more empty than others around the area.. it was also much more modern and clean. Plus, their staff is fully bilingual and very well mannered. Definitely my favorite store since moving to Hialeah.”
“This has been THE BEST T-Mobile store I have ever been to. As soon as I came in, one of the employees added me to the waiting list and politely told me that they would help me soon. Then, Joey was the person who assisted me. He was extra patient and kind. He explained EVERYTHING in detail. I also witnessed a difficult customer and the manager was extremely kind to her. Really impressed by the service and how well they employees got along.”
“Wow after visiting t-mobile and att really depress with lack of customer service terrible attitude from employees decided not to give up. Finally I found my cover and change my screen protector in BOOST MOBILE LOCATED 17 AVE NW 36 ST. EXCELLET FROM DAMARIS AND HELPER ADRIANA THEY WERE GREAT. DAMARIS VERY KNOWLEDGEABLE OVERALL. THANK YOU MS VAZQUEZ”
“I had such an amazing experience with Guillermo, he was so polite and honestly had our BEST interest. He was so detailed and let us know about all the promotion, we left the store sooooo happy and in shocked because there arent many people that like to help these days. We came in and traded our current phones for a new iphone15. He let us know all the features and benefits of getting then phone and had patience in going over each one of our lines. I also would like to mention that it was closing time and he was not rushing us! I am so happy he was the one to attend us. Thank you so much Guillermo we will definitely be come back :)!!! If you need anything i would recommend asking Guillermo.”
“I got to Verizon and was so confused of what to do with my phone!!! Ariel was great! He explained the differences between the Samsung 24 ultra and the IPhone max pro. He is very knowledgeable, friendly and reliable. Thanks Ariel for your help!”
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“This is the the best service of ANY cell phone store I have ever encountered.
Dave is going way ABOVE AND BEYOND to make sure my issue is taken care of.
This is the kind of customer service that used to exist. I’m happy to say it’s alive and well at this T-Mobil store.
I will make sure that I relay my absolute satisfaction with the attention I have received today.
From this moment on, I will be faithfully coming to this store for all my needs.
Thank you Dave for your outstanding professionalism, courtesy and attention to detail.
Great job!!”