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December 2023 by Rosa Colomer
Amazing customer service provided by the manager Lynne.
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November 2023 by Tanya Munn
Went into DSW Coconut Creek this evening and encountered 2 people inside the store showing off a dog's training behavior. 1 of them was teaching the other how she commands the dog to do certain actions. In the midst of this I witnessed this huge German Shepard dog almost running into another customer as she was trying on 1 foot of a pair of knee high boots. On my way out I informed a lady who seemed to be in charge working there, wearing a radio and she said the dog is not associated with the store and walked away. I left and sat in my car infront of the store and watched as they continued while some shoppers decided on not entering the store and others inside walked around trying to steer clear of them, as the store associate allowed them to continue with no interference for 30 minutes. Then I left.
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November 2023 by David M
Be aware, the store will not have your back if you need to return shoes that causes pain. The best they will offer you is store credit after a fight… bad customer service in my opinion
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October 2023 by criss Rodriguez
Hello ,I had an very bad experience at store :4401 Lyons Rd, Coconut Creek, FL 33073I purchase some shoes order number instead of returning by mail , I went to the store to see if I could find something else .I returned them and ask for the credit store on that order to be used on my future order.They said , you will get an email and you will need to repurchase.I stated again, I want to use the credit , instead of putting my card again .A second person comes to help her, he said return and then you process again.Then she says you will get an email and then we can purchase with a your new form of payment .I ask her why didn’t she give me the store credit ? She says that’s not how it goes.Now a 3rd person comes and help her .and tells me , we are sorry but at this point the transaction is already processs you willl need to pay again.I ask why would I put another form of payment when DSW already has my $?Why is this happening, is it because the store needs to make sales ? The sales person needs to hit their numbers ?I’m a customer and ask for a very specific request , it was denied .I walk away without new shoes because , if makes me angry that they want to take advantage of people at all cost . I rather purchase online . This is one of the main reason stores keep closing , the lack of customer service .I hope the store manager gets this email & start training their staff .Just in case that’s the policy they want to implement in their stores!
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September 2023 by Michael Sprague
This is a great place to buy shoes. The selection is huge. You have flip flops, dress shoes, sneakers, boots, kid shoes and more. There is not a style shoe you won’t be able to find. The staff is very friendly and helpful. If you need shoes that are affordable and stylish this is you place.
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September 2023 by inna pallas
Good customer service, poor shoes selection, end up buying from their website.
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September 2023 by Barbara Fialk
What happened to the wide selection of great brands with different price points and well made shoes with style! Did DSW sell out?
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July 2023 by Clara Kapraun
Found shoes that I was looking for plus extra.. great place to go shoe shopping.. huge selection even in my size..10 1/2
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July 2023 by Veronica Fink
Where all the designers shoes and products are sold at reasonable price
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April 2023 by Darius Ward
I was able to find some great shoes for my girlfriend who was starting her new job. The place is big and have a wide variety of shoes to select from. They have women, men's, and children's shoes.
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April 2023 by Sarah Tannen
Rita, Susan, and Gabriella were very helpful when I came into the store last week. They helped assist me with a return and re-purchase of a pair shoes. Rita, especially thank you. I recommend this DSW location. Thanks!!
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April 2023 by Joeanddanielle Fitzwater
Great staff, shoes and store. Good prices!
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March 2023 by Vanessa Charry
Worst customer service, Nelly was very rude, awful experience, she needs to be trained to have empathy and simple be nice. She did not provide any kind of service, was tired of working there. Please give her training in good manners.
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March 2023 by Traci W.
DSW is a great place for a large shoe selection for women, children and men. Of course the women's selection is the largest, and they also have a nice clearance section as well. Although I've noticed recently, their sneaker selection seems to keep getting bigger and bigger while the other types of shoes get less and less. I've noticed this at both the West Boca and Coconut Creek locations. Prices are decent and they often have coupons for saving extra money. They have a great loyalty program where you earn points on every purchase, which converts to savings on future purchases. You can donate old shoes that are in good condition and get an extra 50 points too! It's typically my first go to place for shoes because I don't wanna trek to the mall. Although I might not always find what I'm looking for I do find things that I like every time.
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February 2023 by Bruno Santos
Came to the store and they were closed according to this info they close at 8pm amd its 7:10 horrible
