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October 2020 by dave dresselhaus
Just called to order a new debit card and update address over the phone and it was very quick smooth. Not like some of the other big banks I've worked with.... I actually talked to a real person right away.
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May 2019 by Jeremy R
Walked in to cash an $80 check from my best friend, showed 3 forms of ID. Three state issued ID's (two photo id) Refused to cash the check. They first said 2 forms of ID, but because I did not have a debit card or credit card, I was simply invisible. Waited 5 days to get a day off work to drive to your establishment to get this done. Less than Impressed.
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December 2018 by Phil T.
As a former banker, I initially chose FCB because it seemed like a genuine community style bank. It is essentially a large, impersonal bank masquerading as a friendly, community bank. If relationship banking is more important than hi tech features, then this is not the bank for you. Unfortunately, if hi tech features are more important than relationship banking, then this is not the bank for you either.
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October 2017 by Andres Lara
This is a great bank..They are friendly and very customer centric. They rarely have lines. The staff after a few visits start referring to you by name , so you will get that personal touch. When you call the bank, you get someone on the phone instead of an automated service. Some things you need to keep in mind, this is not a huge bank so don't expect branches all around the country or the latest technological advances, but if you can be ok with that, this bank is definitely a five star bank...
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May 2017 by The Cuban Guy Andres Lara
This is a great bank..They are friendly and very customer centric. They rarely have lines. The staff after a few visits start referring to you by name , so you will get that personal touch. When you call the bank, you get someone on the phone instead of an automated service. Some things you need to keep in mind, this is not a huge bank so don't expect branches all around the country or the latest technological advances, but if you can be ok with that, this bank is definitely a five star bank...
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March 2017 by Ricardo Lopez
They are really nice people to work with and they take the time to get to the bottom of any situation
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December 2016 by nicky feltes
Awful bank wouldn't recommend to anyone if anything just stay away from this place there slow, they are inexperienced and lie to make themselves sound good when they have no idea what there talking about. So many things wrong with this Bank I've filed a complaint against this Bank because they screwed us over at Christmas of all times all because of there mistake we lost almost $600 don't be next and if you have the bank do yourself a favor and go to Suncoast.
