Avoid this Truist if you can. It’s great if you happen to catch the lobby completely empty. But since there is only ever 1 teller, you will always be waiting. Find another branch nearby if possible.
August 2023
There bank teller, Eve, has no customer service skills. Unwilling to help find a solution to one’s issue or even to escalate a situation to her supervisor. The site is left without branch managers or supervisors making the customers travel to another location to get the service that are looking for.
June 2022
After the merger they still have problems with customers accounts. Customer service is not any better
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.